104
11 SUPPORT
DMS-CTC-20120510-0000 v1.0
11.1 Setup Troubleshooting
Introduction
If you have trouble to install your MediaAccess Gateway with the Setup CD, try the suggested solutions in this section.
The Setup CD does not start automatically
If your computer runs:
Microsoft Windows 7 and Vista:
a
Click the Windows
Start
button.
b
In the
Search programs and files
box, type the following path:
D:\Setup.exe
, where D stands for the drive letter of
your CD- or DVD-ROM drive.
c
Press ENTER.
Microsoft Windows XP:
a
Click the Windows
Start
button.
b
Click
Run
.
c
In the
Open
field, type the following path:
D:\Setup.exe
, where D stands for the drive letter of your CD- or DVD-
ROM drive.
Mac OS X:
a
On your desktop, double-click the CD icon.
b
Double-click
Menu
.
Your MediaAccess Gateway has not been found
If you see this error during setup, make sure that:
The MediaAccess Gateway is turned on and fully initialized.
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your
operating system.
No dedicated firewall device or router is placed between your computer and the MediaAccess Gateway.
No personal network security software (for example firewall software) is running on your computer.
Your computer is correctly connected to the MediaAccess Gateway.
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