Troubleshooting Recording Issues
Check that the resolution is supported.
Check that the video codec is supported.
Check that the frame rate is supported.
I get a message saying “This audio is not supported” or the video is playing normally but the
audio is not.
Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
Check that the file extension is supported.
Check that the audio codec is supported.
Check that the bit rate is supported.
Check that the sample frequency is supported.
Check that the number of audio programmes is supported.
I cannot see the subtitles.
Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
Check that the video and subtitle files have the same name.
Also check that both the video file and the subtitle file are in the same folder.
Check that the subtitle file format is supported.
Check that the language is supported.
(You can check the language of the subtitle file by opening the file in the Notepad.)
If subtitles encoding is incorrectly set, subtitles may not be displayed properly.
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change the Code Page value.
If you play a video file stored on another device by using the content sharing feature, subtitles may
not be available depending on the programme you use.
Subtitles are not supported if you are playing video through an NAS unit. Consult your NAS
manufacturer.
My USB storage device is not recognised when connected.
Check whether it is a USB storage device supported by the TV.
For more information, see Connecting External Devices Connecting USB in User Guide
Troubleshooting Recording Issues
Refer to Enjoy Live TV Recording in the User Guide for details on recording.
How do I start recording?
Connect a USB storage device with at least 4 GB of total space. The device must have at least 1 GB
of available space. (Refer to Connecting External Devices Connecting USB in the User Guide for
details on USB storage devices.)
Press the Wheel (OK) button on your remote control. Press the that appears on
the bottom left of the screen to start recording.
Which signals support recording?
Real-time and scheduled recordings are available only for programmes directly by the TV.
Programmes from the set-top box cannot be recorded.
Protected content is not recorded.
TROUBLESHOOTING
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