Troubleshooting PC Connection Issues
Press and hold the button on your remote control. Select Edit in the upper right corner of
Home Dashboard. In the Edit mode, set the icon of the HDMI terminal connected to the PC to PC to
apply the video and aspect ratio settings that are aligned with the PC.
To connect a different device to the same input terminal, you need to set the icon again because
the settings of the Edit icon will not be automatically restored.
If you experience any of the problems below while using the product, please check the following:
There may be no problem with the product.
The screen remains blank after it is connected to a PC.
Check that the PC is properly connected to the TV.
Turn the TV off and back on using the remote control.
Restart the PC with the TV on.
Make sure that the output resolution set on the PC is set to the HDMI-PC supported resolution of the TV.
To use dual monitors, check that the PC or notebook supports dual-monitor mode.
Reconnect the HDMI cable.
If you have connected the RGB output port of your PC to the HDMI IN of your TV, you need an RGB
to HDMI gender.
You will not see anything on the screen if you use an HDMI to RGB gender.
The screen is not fully shown or is lopsided when connected to a PC.
Set the PC’s resolution to one supported by the TV. For more information, see Being Aware of the
Information Supported Resolution : HDMI-PC in User Guide.
Set the connected HDMI device's name to PC.
Press and hold the button on your remote control. Select Edit in the upper
right corner. Change the icon of the HDMI port connected to Inputs to PC and select Save.
The sound does not play when the PC is connected with an HDMI cable.
Set TV as the default device in Sound Playback in Control Panel of PC settings.
Consult your manufacturer on whether your graphics card supports HDMI audio output.
Troubleshooting PC Connection Issues
Troubleshooting Movie Playback Issues
Troubleshooting Movie Playback Issues
If you experience any of the problems below while using the product, please check the following:
There may be no problem with the product.
For more information about supported files, see Supported Video Files from Connecting External
Devices Viewing Photos and Videos in User Guide.
I cannot find a file in the Photo & Video.
Check whether the files saved on your USB storage device can be read by the PC.
Select to see if Filter is set to Photo & Video.
I see a message that says the file is not supported.
Check that the file plays without any problems on the video player on a PC. (Check for file damage.)
Check that the file extension is supported.
TROUBLESHOOTING
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