A digitally broadcasted programme stops or its screen is broken.
This happens when a signal is weak or reception is unstable. Adjust the antenna direction or check the
cable connection.
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Tuning
If the signal strength is too low in Manual Tuning, contact the broadcasting station or management
office to have the signals checked.
If you are using a set-top box, consult its supplier.
When HDMI input is in use, a vertical solid line or colour blurring appears on the upper/lower/left/
right edges of the screen.
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Set Just Scan to Off.
Just Scan shows you the original image as it is. If the signal is weak, the top/bottom/left/right sides of
the screen may be snowy.
I don’t see anything, or the image keeps flickering when I try to connect the HDMI cable.
Check whether your HDMI® cable is compliant with the specifications. You may experience flickering
or a blank screen if the HDMI® cable is faulty (bent, broken).
Make sure that the cable is correctly connected to the port. Bad or loose contact may cause display
problems on the screen.
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ULTRA HD Deep Colour.
The screen looks too dim or dark.
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Switch Picture Mode to your desired picture mode. (Standard, Vivid, etc.)
This applies to the current input mode only.
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Switch Energy Saving to either Off or Minimum.
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Switch Eye Comfort Mode to Off.
The screen is in black and white or displaying strange colours.
Check the input mode or cable connection.
Go to to choose the connected input.
You may get a black and white screen if you have connected to the COMPONENT IN but selected
the AV.
Go to and choose Component.
When you are connecting to the AV IN or COMPONENT IN, check to ensure each cable is matched
with the corresponding colour connection. For component cables, make sure the video (red) cable
and audio (red) cable are connected properly.
AV IN/COMPONENT IN ports are available in certain models only.
ULTRA HD video does not display.
With some HDMI cables, signals may not be received.
Change the settings of the connected device to the supported signal.
TROUBLESHOOTING
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