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Why won’t my HSPA terminal connect? (HSPA)
The HSPA wireless network signal is represented by the connection icon in the top-right corner of the screen.
If it is green, your terminal is connected to the network. If it is red, your temrinal isn't connected. If you can’t
establish a connection:
1. Has your environment has changed? Physical changes to your place of business, such as adding a
new wall or installing an electronic device may have reduced the wireless signal strength.
2. It may be that something has changed outside you place of business that is impacting the signal
strength such as a new building or obstacle. Try moving your terminal around your place of business
to see if it can connect in a new location.
Why do I see the Internet disconnected icon? (All-in-One and WiFi)
The Internet disconnected icon will only appear on the All-in-One and WiFi terminal screen when there is an
Internet communication problem.
1. Is your Internet connection working properly? Verify this with another device.
2. Is your Internet cable connected properly? Unplug it and plug it back in again.
3. Is your modem / router working correctly? Unplug and plug back in your modem / router and wait for
three to four minutes.
Why is the terminal signal strength low?
Your HSPA and WiFi terminal should always show at least one bar in order to be able to complete transactions,
but it should be a minimum two bars to complete transactions reliably.
Ideal signal strength Low signal strength No signal
If your terminal is experiencing low or no signal strength, check the following:
1. Has your environment changed? (HSPA and WiFi)
Changes to your place of business, such as adding a new wall or installing an electronic device near
your terminal or between the access point and terminal, could reduce its wireless signal strength.
2. Is your access point / repeater working? (WiFi)
a) Ensure the access point is securely plugged into an electrical outlet.
b) Finger tighten the antenna into the antenna port on the back of the access point / repeater.
c) Adjust the antenna angle to see if this provides a better signal to the terminal.