TD TD Generation, Руководство пользователя

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“C” Error codes Explanation Action required
Cannot Reset Invoice # to 1 When
Set to Manual
The terminal has invoice number
entry set to manual entry, and this
option is not allowed in this mode.
• Please call the Help Desk if
you wish to change the entry
mode to automatic.
Card Error
Please Try Again
The terminal failed to read the chip
on the inserted card.
• Remove the card and try
reinserting it, ensuring that it
is entered correctly.
• If the problem persists, please
ask the card holder for
another form of payment.
Card Error
Please Try Again
The terminal failed to read the chip
on the inserted card.
• Remove the card and try
inserting it again.
Card Error
Use Magnetic Stripe
The terminal failed to read the chip
on the inserted card.
• Remove the card from the
chip reader and swipe it
through the magnetic strip
reader.
Card Removed Too Soon
Try Again
The chip card was removed from
the terminal before the transaction
was completed.
• Process the transaction again,
while instructing the
cardholder not to remove the
card until instructed by the
terminal.
Cashback Amount
Exceeds Limit
The cashback amount entered
exceeds the maximum allowed for
this terminal.
• Please enter another amount
within the cashback limit.
Check Printer The printer is not ready for printing. • Verify that the printer has
paper and that the cover is
closed properly.
Close Batch Failed
End Of Business Day
Not Complete
The terminal failed to complete a
Batch Close transaction during the
Day Close.
• Retry the Day Close
transaction.
• If the problem persists please
call the Help Desk.
Close Batch Soon The terminal has almost reached
the maximum number of
transactions that can be
accumulated for a batch.
• A Batch Close must be
processed before the next 20
transactions to allow the
terminal to continue
processing.
Close Business Day Soon The terminal has almost reached
the maximum number of
transactions that can be
accumulated for a business day.
OR
The Day Close transaction has
reached the maximum number of
days that it can be left open.
• A Day Close must be processed
as soon as possible to allow the
terminal to continue
processing.
Customer to Insert
Chip Card
The cardholder attempted to swipe
a chip card on the terminal.
• Please insert the card into the
chip reader on the terminal.