TD TD Generation, Руководство пользователя

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6
Troubleshooting
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“N” Error codes Explanation Action required
Not Accepted The card type entered is not
supported on this terminal.
• Please select another card.
Not Accepted
Use Magnetic Stripe The card was inserted, but the
terminal does not have the card
type defined for chip.
• Swipe the card on the
terminal.
• If the card type is supposed to
be setup for chip, please call
the Help Desk.
Not Allowed The transaction selected is not
setup for this terminal or it is not
allowed with the card being used.
• Try another card type.
• If the transaction is supposed
to be setup for the terminal,
please call the Help Desk.
Not Allowed To Reset
Inv# with Open Batch An attempt was made to reset the
invoice number, however the batch
was open.
• Please close the batch and
then Reset the Invoice #.
Not Allowed To
Reset Invoice #
With Open Pre-Auths An attempt was made to reset the
invoice number however there are
open pre-auths in the terminal.
• Please complete the pre-auths
and then Reset the Invoice #.
Not Allowed With
Trans Outstanding A function cannot be run if there
are any transactions outstanding
(pre-auth, transactions in the open
batch, etc.).
• Please process the
outstanding transactions then
try the function again.
Not Available The item requested is not available. • Please make another
selection.
Not Completed The attempted transaction or
function did not complete success-
fully.
• Re-attempt the transaction or
function.
• If the problem persists please
call the Help Desk.
Number Not In The
Range 1 – 9 The input # does not fall in the
range of print lines allowed for the
receipt banner.
• Please enter a valid number.
Number Not In The
Range 1 — 65535 The entered host port number is
not in a valid range.
• Please enter a valid number.
Not In
Training Mode
If the user is not in training mode
and tries to exit it.
—
“P ” Error codes Explanation Action required
Passwords Do Not Match The password confirmation does
not match the original password
entered.
• Please re-enter the password
confirmation.
PIN pad Has Been Replaced!
Host 1 Parameter Download Is
Required!
The terminal has detected that the
PIN pad has been replaced.
• If a technician has not been
on-site to replace the PIN pad,
please call the Help Desk to
report suspected tampering.