Ludwig-Rinn-Str. 10-14
D - 35452 Heuchelheim
Phone: +49-(0)641-96284-0
Fax: +49-(0)641-96284-28
www.tci.de
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5.4 Manufacturer’s Guarantee
tci Gesellschaft für technische Informatik mbH (TCI) provides a 12-month product guarantee to the purchaser, which
covers products manufactured by TCI.
Should a defect be determined with a product manufactured by TCI within 12 months after delivery, then TCI will remove this
defect at their own option either by providing a new product, or by replacing parts or by repairing the product subject to the
conditions defined below.
Within the scope of the guarantee, TCI will bear all costs related to the replacement of parts or the repair of products or
product parts during the term of this guarantee, insofar as the defect has occurred during proper use of the product. Any costs
incurred for the determining of the defect as well as costs of mounting and demounting at the customer’s premises are to be
borne by the purchaser. Delivery and dispatch of products or product parts will be effected at the purchaser’s risk and
expense.
The term of guarantee shall begin from the date of delivery of the product. Any services provided within the scope of the
guarantee do not extend the term of guarantee.
All products or product parts delivered as or for a replacement are new or equivalent to new and in perfect operative condition;
replaced products or product parts will become property of TCI as soon as they are sent off to or collected by TCI; the
purchaser guarantees that there are not any legal impediments to such transfer of product and ownership which might result
from third-party rights.
Any claims under this guarantee are to be made to TCI in writing within one month after cognizance of the defect. Current
address: tci -Gesellschaft für technische Informatik mbH; Ludwig-Rinn-Strasse 10-14; 35452 Heuchelheim / Giessen Germany
Any further claims, claims for damages in particular, are excluded from this guarantee. Statutory liability for defects remains
unaffected of this guarantee.
The German law shall apply to all matters related to this guarantee. In case the purchaser is a merchant, place of jurisdiction
for any litigation resulting from this guarantee shall be the location of the registered office of TCI.
Terms of guarantee:
1.
Only defects that have occurred after the purchase are
covered by this guarantee.
2.
The product in question must be clearly identifiable by its
serial number.
3.
The voucher of the purchase has to be submitted.
4.
External factors, e.g. fire, vandalism, unauthorized
handling, excessive temperatures etc., or normal wear are
excluded from the guarantee.
5.
The product must not have been modified, except by
authorized TCI employees or partners.
6.
The product has been used exclusively in a competent
way
according
to
the
operating
manual
and
documentation.
7.
Installation, operation, repair, and maintenance have been
performed according to the instructions and the operating
documentation the purchaser has obtained from TCI. This
means in particular:
a.
Installation, setup, and mounting have been performed
according to the installation and operating instructions
in the documentation and by a competent professional.
b.
Necessary repair work during the term of guarantee
has been performed exclusively by a TCI employee or
authorized partner or with spare parts provided by TCI.
c.
The product concerned has been used exclusively in
connection with compatible products.
Excluded from this guarantee are:
1.
All measures for the removal of defects that have
been
caused
by
operating
mistakes,
other
incompetent handling, technical intervention on the
part of the purchaser or any third party or any other
external influence TCI can not be held responsible
for;
2.
Costs of replacement parts subject to extreme wear
and of consumables and data carriers;
3.
Maintenance or repair of accessories, modified parts,
added parts or any other part that have not been
delivered by TCI;
4.
Repair work that has become necessary because the
limits of the environmental specifications in the
documentation have been exceeded;
5.
Defects that have resulted from an inadequate
system layout, system configuration, and type of
mounting, or from operation under inappropriate
environmental conditions or from other inappropriate
operating methods or from incompetent maintenance
or inappropriate tests or from influences like
contamination.
