WS7
58
The terms of use are defined as follows:
• Home use: solely for private use in private households up to 3 hours per day
• Semi-professional use: up to 6 hours per day (e. g. rehabilitation centers, hotels,
clubs, company gyms)
• Professional use: more than 6 hours per day (e. g. commercial gyms)
Warranty service
Within the warranty period, equipment which develops faults as a result of material
or manufacturing defects, will be repaired or replaced at our discretion. Ownership
of equipment or parts of equipment which have been replaced is transferred to us.
The warranty period is not extended nor does a new warranty period begin following
repair or replacement under the warranty.
Warranty conditions
For the warranty to be valid, the following steps must be taken:
Please contact our customer service by email or phone. If the product under warranty
has to be sent in for repair, the seller bears costs. After expiry of the warranty, the buyer
bears the costs of transport and insurance. If the fault is covered by our warranty, you
will receive a new or repaired equipment in return.
Warranty claims are invalid in case of damage resulting from:
• misuse or improper handling
• environmental influences (moisture, heat, electrical surge, dust, etc.)
• failure to follow the current safety measures for the equipment
• failure to follow the operating instructions
• use of force (e. g. hitting, kicking, falling)
• interventions which were not carried out by one of our authorized service centers
• unauthorized repair attempts
Proof of purchase and serial number
Please make sure that you are able to provide the appropriate receipt when claiming
on your warranty. So that we can clearly identify the model of your equipment, and
for the purposes of our quality control, you will need to give the serial number of
your equipment, when contacting the service team. Where possible please have your
serial number and your customer number ready when you call our service hotline. It
will help us to deal with your request swiftly.
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