11
APX-03 Keypad/Proximity Reader - Troubleshooting Guide
For Technical Support call 01704-502815. Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm
Fault / Problem
Reason / Action required
Power light is not illuminated
Check input voltage is 12v DC (+/- 10%) at RED & BLACK wires.
Make sure Positive is connected to RED & Negative connected to BLACK.
Check the Power unit is 12v DC Regulated with Minimum 1 Amp load.
Power light is permanently illuminated
This is normal and shows the Keypad is in standby mode.
Electronic Lock is not unlocking
Check the YELLOW wire is linked to RED or Positive output of PSU.
Check the voltage at the lock connections is 11-13v DC when the Relay
activates.
Check the correct colour wire is used to suit the lock function - see wiring
detail on page 2 (Fig 1 or 2).
Check Current draw of lock is less than 1amp. A Lock that has a current
draw of 1amp or over should be connected as wiring detail on page 3 Fig.3.
Electronic Lock is permanently Unlocked
Check the Exit button Connections are COM & N/O and check that the
Button is not stuck or jammed.
If no Exit Button is fitted check the BLUE & WHITE wires are not shorted out.
Check the correct colour wire is used to suit the lock function see wiring
detail on page 2 (Fig.1 or 2).
If an Emergency Call point is fitted check if it has been activated and reset.
Bell button does not activate the Bell/Sounder
Check the ORANGE wire is linked to RED or Positive.
Check the voltage at the Bell connections is 11-13v DC when the Relay
activates.
Re-program the Door Bell ringing time (see page 7).
Master Fob does not work after Initial Power up
Make sure you have entered "FUN - 2 - EN" before you presented the
Master Fob.
If after entering "FUN-2-EN" the error indicator flashes when the Master Fob
is presented this shows it is not programmed.
You will need to follow the Adding a New Master Fob instructions on page 8.
Lock does not open when I use my 4 Digit code
Make sure you press "CLR" before the 4 Digit code and "EN" after the
code. (Note: The OK indicator should flash after
"
CLR" is pressed)
If the OK indicator does not flash after "CLR" is pressed it means a 4 Digit
code has not been programmed. Re-Enter the 4 digit code as per page 4.
Check the lock is wired correctly as per wiring detail on page 2 (Fig.1 or 2).
Lock does not open when I use my Fob
If the ERROR indicator and a low bleep sounds the Fob is not programmed,
Delete the Group of Fobs as per page 6 then Re-Program as per page 5.
If the Fob still won't work after the above it may have been deleted as a
single fob. Restore the deleted Fob as shown on page 7.
If the Fob is presented and neither the ERROR or OK indicator responds
the Fob's memory chip may be corrupted. Replace with a new Fob.
Check the lock is wired correctly as per wiring detail on page 2 (Fig.1 or 2).
The ERROR indicator came on during programming and
This means the wrong information has been entered.
now the POWER indicator is flashing
The Keypad has returned to the start of programming so you will need to
Re-Enter the Function code and all the information again.
I have 2 Keypads close together and they are not working
If the Keypads are close together they will cause interference which
prevents them from operating correctly. Power down both units and move
the keypads apart so there is a gap of at least 50cm(20") between them.
I have lost my Master Fob, how do I program keypad
If you loose the Master Fob the next lowest fob will need to be programmed as
the new Master Fob (see Adding a New Master Fob instructions on page 8.
The Keypad will not respond to Codes or Fobs
Power down the keypad and leave for 3 minutes then re-apply the power
and try the Codes or Fobs again.
If the keypad does not respond again check the Capacitor is fitted to the lock
connections and replace if damaged. Power down again as above.
If you experience any problem or fault which is not resolved after reading the above contact Technical Support
