9 – Technical Support
TASCAM US-122 —
31
Troubleshooting FAQ
While this manual contains some basic
questions, you will find a much more
detailed FAQ document on the
TASCAM Web site.
Q. I don’t see the US-122 in
Cubasis’ Audio Control Panel.
A.
Check to see if the US-122 is
installed correctly within your OS. In
Windows, go to the Device Manager
(My Computer/Control Panel/Setup),
and click on the Sound, video and Game
controllers tab to make sure the US-122
is installed and operating correctly. Also
check to see that your USB cable is con-
nected securely, and that the unit is pow-
ered up before booting Cubasis.
Q. I’ve connected audio to the
US-122, but can’t hear
anything.
A.
Make sure your input levels are suffi-
cient. The green
SIGNAL
indicators
should light to indicate the presence of
analog audio signal at the inputs. Make
sure your monitor or headphone levels
are turned up, and connected correctly.
Q. My audio is distorted.
A.
Check to see if the signal is overload-
ing. The red OL indicators should only
occasionally flicker. In the case of a digi-
tal input, try reducing the output level of
the source.
Q. I can see a response on
screen from my DAW to the US-
122, but I don’t hear any audio.
A.
Make sure your audio signal path is
correctly routed. Make sure the channels
you’re trying to monitor are not in Input
mode. Make sure your output level is
turned up. Make sure that the US-122
ASIO driver (16 or 24 bit) is selected