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TalkSwitch User Manual
If you transfer a call from a parallel connected phone and then hang up, the
extension will ring the number of times selected for that extension. If the
extension is not answered within the specified number of rings, the call will be
handled according to that extension’s Call Cascade actions.
When a phone in parallel with TalkSwitch is off-hook, you will notice that the
corresponding line light will flicker to indicate the line is occupied. TalkSwitch
will not allow extensions to barge in on a call when that line is in use.
You have the ability to change the Transfer Prefix to
instead of
. You may
need to change the prefix if the default prefix conflicts with another device or service.
To change the Transfer Prefix, open the configuration software and change the setting
in the Manual Transfer tab under
'
Options
'
.
3.2.9
Modems and telephone line access
If your modem is attached to TalkSwitch as an extension, you can configure it to
access your telephone lines in one of two ways:
1.
Direct Line Access:
You can give the extension to which your modem is
attached 'Direct Access' to one of your telephone lines (i.e. you don't have to
dial 9, or any other Hunt Group to access an outside line). This can be a use-
ful option if you don’t want to change your dial-up options for the modem.
See section 2.3.1.4 for more details on configuring Direct Line Access.
2.
Hunt Groups:
If you have decided to use a telephone and modem on the
same extension, Direct Line Access may not be the best solution. TalkSwitch
extensions with Direct Line Access immediately connect to one of your lines
when you pick up the telephone's handset. Therefore, you are unable to select
a specific telephone line or access voicemail, intercom or access other system
features without first pressing ‘flash’.
To have your modem access a specific line using a Hunt Group
:
Change your modem's 'Dial Properties' to include the intended Hunt Group (81-
88 or 9) followed by the letter 'w', before the 'Dial up Networking' telephone
number (e.g. 9w555-5555). Including the letter 'w' after your 'Dial out Access'
number instructs your modem to a) dial the access number 81-88 or 9, b) wait
until it detects a dialtone, and then c) dial your 'Dial up Networking' number.
If your modem is having problems dialing out, you may have to use a comma ‘,’
which represents a 2 second pause, instead of the ‘w’ for ‘wait for dialtone’.
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