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Appendices

Appendix A - Help & Troubleshooting

If you are having problems with the configuration or operation of TalkSwitch, please
check the Troubleshooting section starting on this page. If you don’t find the solution
to your problem, next try checking the FAQ section located under the Support area at
our website: www.talkswitch.com/support.

If you cannot resolve your problem and require further assistance, you can do one of
the following:

1. Contact your TalkSwitch reseller.

2. Contact our Customer Support department by e-mail:

[email protected].

3. Ask for a 'Technical Support Specialist'. If you would like to speak with a

Technical Support Specialist, call Centrepoint Technologies at
(613) 725-2980 weekdays between 9:00 a.m. and 5:00 p.m. EST.

Please have the following information available when you call:

a) Your e-mail address and telephone number.

b) The serial number located on the bottom of TalkSwitch and your date of

purchase.

c) The number of telephone lines that you have connected to TalkSwitch.

d) The telephone company services that you are using with TalkSwitch.

e) Your PC's operating system (e.g.Windows 95, 98, ME, 2000 etc.)

Troubleshooting

This section of the manual is designed to help you quickly resolve problems that
can be experienced by new TalkSwitch users. The problems and their corresponding
solutions are organized in the following manner.

1. Problems that can occur when installing the Configuration software.

2. Problems that can occur during Configuration.

3. Problems that can occur while using TalkSwitch's features.

4. Problems that can occur with 2 or more units networked

Before examining the 'Problems', review these common installation checks first!

TS-user manual 7th ED v3 Release.qxd 8/27/02 4:57 PM Page 99

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Содержание 48

Страница 1: ...User Guide DESKTOP PHONE SYSTEM...

Страница 2: ...commitment on the part of Centrepoint Technologies Inc No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recordin...

Страница 3: ...on using a modem 10 1 4 4 5 Local configuration using a modem 12 1 5 Using 2 or more TalkSwitch units on a LAN 12 1 5 1 Connecting 2 or more TalkSwitch units to a LAN 12 1 5 2 Setting the Unit ID for...

Страница 4: ...hooting 71 3 0 Using TalkSwitch 3 1 In the Office Receiving calls with or without the Auto Attendant 75 3 1 1 Receiving calls using the Auto Attendant 75 3 1 2 Receiving calls without the Auto Attenda...

Страница 5: ...2 Using Call Back 91 3 8 Upgrading the TalkSwitch Firmware 92 Appendices Appendix A Help Troubleshooting 99 Appendix B Using TalkSwitch with Telephone Company Calling Services 109 Appendix C Quick Co...

Страница 6: ...s are missing please contact your reseller The TalkSwitch Line jacks are sensitive to high voltage spikes from lightning If you live in an area where electrical storms occur regularly we recommend tha...

Страница 7: ...ringing Quick Pulse Line 2 is engaged by another device on the line Power Data On Solid TalkSwitch is powered on Flickering The PC connected via Serial or USB to TalkSwitch is either sending or retri...

Страница 8: ...nded E1 E2 E3 E4 Plug in any analog device that uses a standard RJ 11 telephone jack such as telephones answering machines fax machines internal or external PC modems Once these devices are plugged in...

Страница 9: ...1 1 3 2 The TalkSwitch 48 J J J Ja a a ac c c ck k k ks s s s P P P Po o o or r r rt t t ts s s s W W W Wh h h ha a a at t t t t t t to o o o p p p pl l l lu u u ug g g g i i i in n n n MUSIC Plug in...

Страница 10: ...21 to 128 For details on setting up 2 or more units on a LAN to operate as networked units please see section 1 5 L1 L2 L2 L3 L4 L4 This is where you plug in your telephone lines RJ 11 If you have 2 l...

Страница 11: ...elephone company services such as 3 Way Calling and Distinctive Ring For more information on phone company services see Appendix B 1 4 2 Attaching phones and other devices to TalkSwitch extension jack...

Страница 12: ...eside the Line In jack You do not have to attach a PC to TalkSwitch via the Serial or USB ports for your modem to be functional If you don t want to change your dial up settings for the modem you will...

Страница 13: ...to call TalkSwitch from anywhere in the world then connect and configure the system 1 4 4 1 Connecting TalkSwitch to a PC using a Serial cable If you have an available Serial port then connect TalkSw...

Страница 14: ...TalkSwitch to a PC using a USB cable If you have an available USB port and cable and are not running Windows 2000 or XP on your PC then connect TalkSwitch to the PC using the USB cable Next pick up a...

Страница 15: ...ke sure you are not using Windows 98 compatibility mode Anytime TalkSwitch is being configured it is locked so that no other computer or person using a phone can make configuration changes at the same...

Страница 16: ...Auto Attendant set to answer on any of the lines TalkSwitch will answer with a generic greeting after 15 rings so that you can still get into the system to access voicemail or make configuration chan...

Страница 17: ...ction and proceed to Section 2 1 5 1 Connecting 2 or more TalkSwitch units to a LAN O O O Op p p pt t t ti i i io o o on n n n 1 1 1 1 C C C Co o o on n n nn n n ne e e ec c c ct t t t t t t to o o o...

Страница 18: ...i it t t tc c c ch h h h u u u un n n ni i i it t t ts s s s If you don t have a switch we suggest you use a small hub on a dedicated LAN to network the TalkSwitch units You can connect a computer to...

Страница 19: ...N crossover cable Connect the two TalkSwitch units with a crossover cable Make sure you are using a crossover cable and not a regular LAN cable see diagram below for details on how to verify a crossov...

Страница 20: ...panel lights should stop flashing after several seconds When none of the front panel Line lights are flashing then all units are ready for network use No IP configuring is required since TalkSwitch un...

Страница 21: ...you need to identify which unit is which there is a utility in the configuration software that will allow you to identify each unit by flashing the lights on the front panel When the configuration sof...

Страница 22: ...lacing calls out on the same TalkSwitch unit the call originates This avoids using a line across the LAN on another unit which helps to minimize the LAN traffic and optimizes the opportunity for all i...

Страница 23: ...ws 95 98 ME XP 2000 20 MB free hard disk space 32 MB RAM An available Serial or USB port Required for Firmware updates 800 x 600 minimum video resolution If you are having problems retrieving the sett...

Страница 24: ...sing a modem Configure Choosing Configure brings up the configuration software see section 2 3 Note You cannot configure TalkSwitch by phone while the software is open Monitor Choosing Monitor brings...

Страница 25: ...Control Center choose Configure The following screen will appear The configuration screen consists of 4 parts 1 Menu Items 2 Configuration Navigation Controls what is displayed in the configuration w...

Страница 26: ...t Closes the Configuration and returns to the Control Center Menu Items Setup Set active mode Changes the current mode of operation Add Local Extension Allows you to easily configure a new Local Exten...

Страница 27: ...uration Navigation The Configuration Navigation organizes all the configuration topics within folders initially The following is a brief description of each configuration folder About TalkSwitch This...

Страница 28: ...lity to configure all units connected to the LAN via the Serial or USB connection to one of the TalkSwitch units or using a PC connected to the same LAN as the TalkSwitch units When 2 or more TalkSwit...

Страница 29: ...Handling Telephone Lines Local Extensions Remote Extensions Call Back Call Bridge Auto Call Back Options Audio Controls I I I Im m m mp p p po o o or r r rt t t ta a a an n n nt t t t Anywhere in thi...

Страница 30: ...choose File Retrieve settings to update the screen If networked you will need to configure the options for all the units At the top of the page you will notice the tabs for up to 4 TalkSwitch units la...

Страница 31: ...evels when forwarding calls to Remote Extensions or using Call Bridge you should use 3 way calling to forward calls as a solution Call Waiting Check this box if you have Call Waiting service on the cu...

Страница 32: ...ups for controlling outbound call line selections These Line Hunt Groups are used by the Local and Remote Extensions and when using the Call Bridge feature Each Hunt Group can support several line cho...

Страница 33: ...s visible and checked by default This feature helps optimize how TalkSwitch uses lines for outgoing calls It is recommended that you keep this option engaged if you want to minimize blocking Blocking...

Страница 34: ...alkSwitch then select extension number 118 If your fax machine is connected to E8 on a TalkSwitch with Unit ID 2 then the fax extension number is 128 If you have a dedicated fax line or number your fa...

Страница 35: ...dial phone numbers In this case you would select Direct line access and choose the appropriate Hunt Group As soon as the fax goes off hook TalkSwitch will hunt the specified lines for an available li...

Страница 36: ...to another out of office telephone number e g to a business partner s cell phone depending upon the Cascade configuration TalkSwitch assigns a Remote Extension number to each call forwarding telephon...

Страница 37: ...setup for the lines in Hunt Group 84 you may want to use this Hunt Group for your long distance Remote Extensions Use Same Line Connect Clicking this option allows incoming calls when forwarded to the...

Страница 38: ...also configure a Ring Group such as extension Ring Group 300 to ring your extension with a different ring pattern You then tell your colleagues to always choose extension 300 at the Auto Attendant or...

Страница 39: ...olumn Extensions available then click to move it to the right column Extensions to ring Repeat this process for each of the Extension Ring Groups activated If you wish to remove an extension from a Ri...

Страница 40: ...e caller will hear both music and a beep sound when on hold Also when the caller makes a selection at the Auto Attendant to go to an extension that has call screening enabled they will hear both ringi...

Страница 41: ...associated voice mailbox If you want to use this mailbox for informational purposes only and prevent callers from recording messages then check the Play announcement only box Remote Phone Notificatio...

Страница 42: ...st the number of rings before it will abort the attempt then follow the parameters listed in the next section If attempt unsuccessful These parameters control how many times TalkSwitch will try to not...

Страница 43: ...when new mes sages arrive Simply activate the feature then enter the pager phone number and the numeric message to be displayed on the pager See following page for screen shot of the pager notificatio...

Страница 44: ...u can use Remote Phone Notification Simply enter the phone number of the cell phone or location where you want to be notified Notification Settings Detailed instructions are provided for how you may w...

Страница 45: ...cify the time interval between attempts 2 3 2 4 Global Settings Any changes made to Global Settings will affect all system voice mailboxes Global Message Waiting Indicator This option can be useful if...

Страница 46: ...nd to get several messages where callers hang up rather than leave messages The advantage of not clearing the short messages is that employees can listen to the Caller ID information played at the end...

Страница 47: ...ed To use the Automatic Mode Switching feature you must first activate it by clicking Use Automatic Mode Switching Next set the start times for each mode If you want TalkSwitch to change modes more th...

Страница 48: ...changes to the system configuration A total of 9 different Auto Attendants can be recorded or loaded with a combined total time of 25 minutes shared with voicemail but can be expanded on the TalkSwit...

Страница 49: ...message Erase message 1 41 51 041 2 42 52 042 3 43 53 043 4 44 54 044 5 45 55 045 6 46 56 046 7 47 57 047 8 48 58 048 9 49 59 049 Example Recording and playing back Auto Attendant 1 Press to enter com...

Страница 50: ...the caller presses 2 at the specified Auto Attendant TalkSwitch can perform no action or route the call to any Local or Remote Extension Ring Group Voice mailbox Auto Attendant Announcement or go to...

Страница 51: ...tion to a fax machine connected to TalkSwitch TalkSwitch will handle the call accordingly Not all fax machines emit a CNG tone and as a result TalkSwitch will not be able to detect the fax call and ro...

Страница 52: ...n adjust the playback volume on the Audio Controls page located under Options Load Auto Attendant Selecting this button displays a dialog box with instructions on how to load an Auto Attendant using a...

Страница 53: ...l of the Auto Attendants This feature helps you keep track of memory usage as you may have unused Auto Attendant messages that can be deleted to free up more memory 2 3 3 3 Telephone Lines This sectio...

Страница 54: ...s then perform an action configured for that Auto Attendant If you call in on any line TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to ma...

Страница 55: ...he Auto Attendant answers Adjust Sequence This section controls how the extensions will ring before the Auto Attendant answers the call If you have chosen the Auto Attendant to answer calls immediatel...

Страница 56: ...ndled with up to 3 cascade destinations available 1 Busy at extension routing options when this extension is busy Cascade options include forwarding calls to a Local Extension Remote Extension Extensi...

Страница 57: ...inder since no calls will ring through to your extension You may still dial any digits during this prompt In the Cascade sequence only choosing an extension Local Remote or Ring Group will allow you t...

Страница 58: ...you will get You can set up the Call Cascade sequences for both modes the scheduling for these modes are set up in the Modes tab For Remote Extensions there are 3 different Call Cascade options For ea...

Страница 59: ...the call at the extension it will announce the caller by playing the recorded name After hearing either message the Remote Extension can choose to accept the call by press ing or reroute the call to t...

Страница 60: ...options For each of these options you can control how and where you want the incoming call handled with up to 3 cascade destinations available You can set up the Call Cascade sequences for both Modes...

Страница 61: ...act as your personal long distance operator Whether you are across town or around the world you can place calls from your home office telephone line s accessing your long distance savings plan Call Br...

Страница 62: ...entering or changing your Call Back telephone number and message each time Call Back is activated To use Prompted Call Back activation simply dial your home office telephone number When the Auto Atten...

Страница 63: ...aling prefix with Call Back number Enter the dialing prefix including any required pauses or feature keys such as or The corresponding key for inserting a 2 second pause is the comma For example if yo...

Страница 64: ...you to record a message that will be played when the call is initially answered during a Call Back For example you may want to say Please transfer this call to Bob in room 307 When the hotel reception...

Страница 65: ...osing the Hunt Group Access button By default Call Bridge is enabled when Call Back is activated You will not be prompted for another password when you choose a Hunt Group at the Auto Attendant When e...

Страница 66: ...nd want to dial a long distance prefix before dialing the long distance number you could enter the following 70 1010555 This corresponds to 70 for disabling the Call Waiting feature a 2 second pause t...

Страница 67: ...or remotely when you access Call Back from the Auto Attendant The Record message button gives the instructions to record the message They are as follows Pick up a telephone handset connected to the T...

Страница 68: ...t password 3 You dial the password and then the key to access a TalkSwitch telephone line 4 At this point you can dial a number as though you were sitting in the office There are four Call Bridge acco...

Страница 69: ...he password Next click the Verify Password button to have the software validate the password The password can only contain numbers since it is also used to gain access to the system using a touch tone...

Страница 70: ...olume controls on this page Internal refers to prompts and messages heard at the Local Extensions and External refers to prompts and messages heard from an outside line Line Amplification If you need...

Страница 71: ...that calls do not become distorted or sound unnatural 2 3 5 3 Manual Transfer This section deals with actions TalkSwitch makes when calls are transferred manually Transferring a caller to a Local Exte...

Страница 72: ...sfer prefix wakes up TalkSwitch and can be considered the equivalent of the Flash or Link action at a Local Extension By default the prefix is Example Let s say you receive a call on a phone in your h...

Страница 73: ...number of digits the PBX uses for its extensions This allows TalkSwitch to know what digits to pass on to the PBX to complete the transfer Setting up TalkSwitch behind an existing PBX 1 Connect the PB...

Страница 74: ...ion key options Some phone cards and phone services use different keypad digits for some of their features Four options are given to allow flexibility with other systems If required choose an option t...

Страница 75: ...email messages being left on TalkSwitch you can connect a speaker to the PA output and select Play Voicemail prompts and recordings through PA When a caller goes to voicemail you will hear your greeti...

Страница 76: ...e intention to place a caller on hold then quickly retrieve them The Double Flash time values signify the maximum time between two flashes that TalkSwitch will recognize as an intended flash to the CO...

Страница 77: ...ility to dial any of the extensions and only permit them to access single digit options set this value to immediately As soon as TalkSwitch detects the first digit it will follow the specified option...

Страница 78: ...p 300 309 choose options 0 1 2 3 4 5 if configured to perform specific actions dial voicemail direct mailbox send faxes or remain on the line to follow an action programmed for that Auto Attendant Tal...

Страница 79: ...e s s s se e e eq q q qu u u ue e e en n n nc c c ce e e es s s s o o o of f f f t t t th h h he e e e e e e ex x x xt t t te e e en n n ns s s si i i io o o on n n ns s s s C C C Ca a a al l l ll l...

Страница 80: ...ple callers on hold or in queue at your extension you can press flash 7 to retrieve callers on a first in first out basis If you use the Hold button on your phone you will not be able to access any of...

Страница 81: ...c c c co o o om m m mp p p pl l l le e e et t t te e e e t t t th h h he e e e t t t tr r r ra a a an n n ns s s sf f f fe e e er r r r o o o ot t t th h h he e e er r r rw w w wi i i is s s se e e e...

Страница 82: ...s transferred from another extension and the extension is currently busy and has queue caller set for the Busy at extension Call Cascade the caller will hear one of the following prompts then music if...

Страница 83: ...1 outside caller You do not require access to the telephone company s 3 Way Calling Conference service to use TalkSwitch s conference calling capabilities 1 Establish a call with an outside party 2 Pl...

Страница 84: ...extensions or the Auto Attendant e g TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information A parallel phone can barge in on any telephone call on any of TalkSwi...

Страница 85: ...ched Direct Access to one of your telephone lines i e you don t have to dial 9 or any other Hunt Group to access an outside line This can be a use ful option if you don t want to change your dial up o...

Страница 86: ...Attendant can automatically forward office calls to your call forwarding telephone number s Remote Extensions This is done by using the Auto Attendant message to prompt callers to select your Remote...

Страница 87: ...ll TalkSwitch plays a pre recorded prompt identifying the call as having been forwarded from your home office This is Call Forward you have a call from and then plays the recording of the callers name...

Страница 88: ...ve mailbox Remote Extension mailboxes The Remote mailboxes are associated with the Remote Extensions If you activate a Remote Extension and want a voice mailbox associated with that extension you can...

Страница 89: ...nd recording your name for the dial by name directory Since there are no directory listings for the general mailboxes you will not be prompted to record a name for the directory Keep in mind that you...

Страница 90: ...hone number is also included with the time and date Record name for Dial by Name Directory press 4 If you have not already recorded your name for the directory or wish to change the recording you can...

Страница 91: ...When callers are put on hold at an extension they will hear TalkSwitch s default on hold beeping tone 2 When the Auto Attendant answers a call and transfers the caller to an extension callers will he...

Страница 92: ...If at anytime you switch modes manually TalkSwitch will automatically switch to the proper mode during the next scheduled mode change 3 7 Out of the Office Making Calls with Call Back and Call Bridge...

Страница 93: ...egins playing you have the following options Dial and enter a password if applicable to enter Command Mode Dial 6 to change enter Call Back settings Dial one of your extension numbers Local Remote or...

Страница 94: ...you have enabled password protection you will be asked to supply your password and TalkSwitch will then offer a series of prompts Now you can either enter 1 and hang up to initiate the Call Back or if...

Страница 95: ...u will hear the Auto Attendant and you can now make your selection to check your voicemail ring an extension use Call Bridge or enter command mode 3 8 Upgrading the TalkSwitch Firmware We are continua...

Страница 96: ...tall exe and saving it on your Desktop Once the download is completed you can begin your upgrade by double clicking on the install exe file or use the Run option on your Windows Start menu A series of...

Страница 97: ...ologies Firmware updates will not alter your system configuration In the event of a major system update it may be necessary for the configuration file to be reset to default values In this case you wi...

Страница 98: ...en will then appear asking you to select the appropriate update bin file If you see more than one bin file select the most recent file the one with the highest number The file should look something li...

Страница 99: ...ephone Company Calling Services Appendix C Quick Commands and DTMF Functions Appendix D Safety Precautions and Regulatory Information Appendix E TalkSwitch One Year Warranty Appendix F Return Policy A...

Страница 100: ...0 p m EST Please have the following information available when you call a Your e mail address and telephone number b The serial number located on the bottom of TalkSwitch and your date of purchase c T...

Страница 101: ...the version number Diagnostic codes for the lights flashing on the front panel of TalkSwitch Line 1 2 3 4 lights flashing simultaneously The Unit ID of this TalkSwitch is in conflict with another Talk...

Страница 102: ...the Configuration Software This will often correct any miscommunication that may have occurred between TalkSwitch and your PC Make sure you do not have any other communications programs running at the...

Страница 103: ...n the Options folder of the Configuration software The quality of the microphone in the telephone handset that you are using to record your Auto Attendant also affects the quality of your recording Tr...

Страница 104: ...lem Callers hear only silence when put on hold at an extension You have enabled turned on the Music on Hold feature but have not attached an audio device to TalkSwitch Make sure you use the Flash or L...

Страница 105: ...s To fix this problem click the Adjust sequence button and set the slider bars for your telephone extensions so that they will ring a few times before your fax answering machine begins ringing Problem...

Страница 106: ...Dial Up Networking number For more information about changing your Modem s properties see section 3 2 9 External modem telephone line access Problem One of the Local Extensions telephones does not rin...

Страница 107: ...ashing then there is a conflict with the Unit ID numbers assigned to each TalkSwitch unit Connect a phone to each TalkSwitch unit and lift the hand set It will tell you immediately if a Unit ID number...

Страница 108: ...most of the time go out on the same unit the extension is connected The same will apply for inbound calls forwarded to Remote Extensions The call will be forwarded out on a line belonging to the same...

Страница 109: ...Ringing TalkSwitch can detect Distinctive Ring telephone numbers and use them to route incoming calls automatically TalkSwitch gives you the ability to use two Distinctive Ring telephone numbers on a...

Страница 110: ...f hunting Sequential and Circular Sequential hunting starts at the number dialed and ends in the last number in the assigned group Circular hunting hunts all the lines in the hunting group regardless...

Страница 111: ...Single and Double Flash do TalkSwitch and the above mentioned systems services use Flash to activate their calling features TalkSwitch therefore needs a way to tell which or whose features you want to...

Страница 112: ...to Attendant messages x 1 to 9 5x Playback Auto Attendant messages x 1 to 9 61 64 Record Auto Call Back Announced Messages 1 4 65 Record Prompted Call Back Announced Message 061 064 Erase Call Back An...

Страница 113: ...l access Completes a transfer and returns to internal dialtone External P A Access Notes Direct dial from dialtone x represents the Unit ID Direct dial from internal dialtone Direct dial from internal...

Страница 114: ...a parked call Press flash to put the first caller on hold dial another extension or external number then press flash 6 Direct Dial 61 at a local extension User will hear confirmation Reminder is playe...

Страница 115: ...ctionality similar to a Local Extension x repre sents the Unit ID number Dials Extension Ring Groups 10 in total for the entire system Mapped to Local Extensions s with specific fall through options U...

Страница 116: ...ase let the system warm up at room temperature for at least 2 hours before plugging it in to a power outlet 4 Moisture Do not place TalkSwitch in a high humidity environment 5 Heat Never place TalkSwi...

Страница 117: ...in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with these instructions may cause harmful interference t...

Страница 118: ...ons company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal...

Страница 119: ...ection if possible During notification you will be informed of your right to file a complaint to the FCC Occasionally your telephone company may make changes in its facilities equipment operation or p...

Страница 120: ...old by the original end user purchaser or to any product with an altered or defaced serial number Incidental and consequential damages caused by malfunction defect or otherwise and with respect to bre...

Страница 121: ...e eligible to obtain warranty service you must retain proof of purchase and contact your reseller for warranty details If you fail to provide proof of purchase your reseller and Centrepoint Technologi...

Страница 122: ...rchased from Centrepoint Technologies send the unit in it s original or better protective packaging to Centrepoint Technologies 1545 Carling Ave Suite 510 Ottawa Ontario K1Z 8P9 Canada If the product...

Страница 123: ...oducts will not be accepted without an RMA number 2 Include a copy of your proof of purchase and a written explanation of the reason for the return this will allow us to expedite your refund 3 Attach...

Страница 124: ...ace impedance 600 ohms Dial tone level 2 4 dBm Signaling type DTMF only Flash hook supported Yes C C C C O O O O I I I In n n nt t t te e e er r r rf f f fa a a ac c c ce e e e Interface impedance 600...

Страница 125: ...2 0A Power switch Push Button DTMF detectors 4 8 3dBm to 30dBm Dial tone generators 1 Ring detectors 2 4 Power failure pass through Extension 4 connects to Line 1 Dimensions H 51 6mm x W 203 2mm x L 2...

Страница 126: ...e or receive calls on Line 1 of their respective units In the event of a power return all TalkSwitch features and capabilities will be re established M M M Mo o o od d d de e e e S S S Sc c c ch h h h...

Страница 127: ...e TalkSwitch s electronic attendant A self recorded message that greets and directs callers to select an extension number based on information provided in the message BPS Bits Per Second A measure of...

Страница 128: ...a format that requires less space than usual Compression saves transmission time capacity and storage space Computer Telephony Integration Refers to systems that enable a computer to act as a call cen...

Страница 129: ...ing Service Special Ring or Customized Ringing Driver A program that controls a device Every device whether it is a printer disk drive or keyboard must have a driver program A driver acts like a trans...

Страница 130: ...TalkSwitch s telephone numbers letting the call ring at least once and then hanging up Intercom A dedicated voice service within a specified user environment TalkSwitch offers intercom capabilities be...

Страница 131: ...into digital Modem External A separate self contained unit which attaches to your PC via a Serial Port or USB port Modem Internal Modems that come as an expansion board that can be inserted into a va...

Страница 132: ...Registered Jacks 45 is a technical term for a telephone jack that supports 8 conductors and is used generally for Networking applications Prompted Call Back Allows you to activate Call Back by dialin...

Страница 133: ...htone telephone Telephone Wall Jack A wall outlet for a standard telephone jack Terminal Adapter A device that allows analog devices to be used on ISDN digital lines Terminal Adapters are somewhat sim...

Страница 134: ...aching phones 6 Attaching telephone lines 5 Audio output options 71 Auto Attendant 44 Auto Attendant Message 45 131 Auto Call Back 58 59 91 Automatic call forwarding 83 Automatic mode switching 43 89...

Страница 135: ...External modem 82 Fax call is detected 47 Fax information 29 Fax machine 6 FCC 118 133 Firmware 92 134 Flash activated service 27 Flash button 134 Flash EPROM 134 Flash lengths 72 Flash upgrade 20 92...

Страница 136: ...nterruptions 129 Prompt 136 Prompt function key options 70 Prompted Call Back 58 61 91 Quick Commands 113 Record Auto Attendant 48 Record mailbox greeting 86 87 Recording Auto Attendant messages 45 Re...

Страница 137: ...3 89 Touchtone phone 101 Transferring calls 77 Transferring from a Home parallel phone 68 Troubleshooting 71 99 Two line analog telephone 6 Unit ID 15 16 Unscreened transfer 77 Upgrading the TalkSwitc...

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