32
E-8
The code chip is not
inserted before testing
or the meter does
not support certain
parameters.
Check the code chip is
inserted for coding correctly.
Make sure the code chip you
used supports the parameter.
If the problem persists, please
contact the local customer
service for help.
Troubleshooting
1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE
WHAT TO DO
Battery exhausted.
Replace the battery.
Test strip inserted upside
down or incompletely.
Insert the test strip with contact bars
end first and facing up.
Defective meter or test strips. Please contact customer services.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip.
Repeat the test with a new test strip.
Sample applied after
automatic switch-off (3
minutes after last user
action).
Repeat the test with a new test strip.
Apply sample only when flashing ” ”
appears on the display.
Defective meter.
Please contact customer service.
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