Tadiran Telecom FlexSet 280 Скачать руководство пользователя | Manualshive

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ACD & UCD Groups

4

FlexSet 120/280 User Guide

Display Message

Key LED

ACD & UCD Groups

An ACD/UCD group is a number of stations operating together for the purpose of automatic call distribution. The ACD/
UCD groups form the building blocks for modern call centers. The Automatic/Uniform Call Distribution Systems improve
incoming call handling by queuing and routing callers. They are used in businesses handling a large volume of incoming
calls. ACD/UCD systems prevent from giving busy tone to incoming callers. They encourage callers to wait rather than
ring elsewhere.

The incoming calls are distributed among a group of agents. Agents can log in or out of the group. When all lines are in
use, an announcement plays for callers waiting in queue. If the queue is full, calls are routed to a predetermined telephone
number.

Calls incoming to an ACD/UCD group are answered by free agents, according to system wide defined rules. The most
common ACD rule enables the longest waiting call to be answered by the agent who has been waiting for a call for the
longest period of time. UCD groups do not provide call distribution to the longest waiting staff. The UCD system
automatically delivers each incoming call to the next available agent.

The following ACD/UCD features are available:

Feature

Page

Calls Waiting Display (ACD only)

. . . . . . . . . . . . . .

5

Load ID - for ACD Group

. . . . . . . . . . . . . . . . . . . .

6

Log-In/Out - for a Single ACD Group

. . . . . . . . . . .

8

Primary Log-In - for ACD Group

. . . . . . . . . . . . .

10

Release/Resume from All Groups

. . . . . . . . . . . . .

12

Release/Resume from a single UCD Group

. . . . . .

13

Wrap-Up Code - for ACD Group (#1977)

. . . . . . . .

14

Wrap-Up Time On/Off (#1976)

. . . . . . . . . . . . . . .

15

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Содержание FlexSet 280

Страница 1: ...FlexSet 280 280D 280D Z 120 120D 120L User Guide The flexible way to communicate Version 14 66...

Страница 2: ...s of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only...

Страница 3: ...6 Log In Out for Single ACD Group 8 Primary Log in ACD only 10 Release Resume From All Groups 12 Release Resume From a UCD Group 13 Wrap Up Code ACD only 14 Wrap Up Time On Off 15 Audio Level and Spea...

Страница 4: ...al 102 Malicious Call Trace On Off 106 Malicious Call Trace Printout 107 Message 108 Answering 108 Leaving 110 Cancellation 112 Multilingual Display 113 Music On Off 114 Music Sources 115 Mute 116 Nam...

Страница 5: ...65 Speed Dialing 168 Programming Private Library 168 Using Private and Public Libraries 171 Split Call 172 Stop Dial 175 Transfer 176 Turret Console 179 Waiting Calls Display 183 Waiting Calls Receivi...

Страница 6: ...functions may be modified from the FlexSet unit see page 135 Most of the FlexSet features can be activated by either pressing the programmed key or by dialing the feature access code This User Guide p...

Страница 7: ...984 Call Forward Timed External 17709 Line 126 Programming Exclusive Hold 187 Programming Privacy 186 or 6 Break In Xfer 3 124 Call Forward All 141 or 8 All External 17702 Busy 140 Busy External 17701...

Страница 8: ...ll transfer 2 Call divert to Coral station 3 Enabling Voice Mail IVR commands 4 Call divert to desk phone 5 Follow Me 189 Follow Me External 17713 Forced Release 123 Group Call Conference 5600 5849 Ad...

Страница 9: ...Zone To FlexSet Group 7300 7309 Park 183 or 79 or 7 Passcode 179 Phone Dial Lock 148 Pickup Group 181 or 76 Directed 180 or 77 Programming Key 139 Programming Preference 131 Relay Accesory 7086 7091...

Страница 10: ...List of Feature Codes cont viii FlexSet 120 280 User Guide Whisper Page Activation 1744 Receiving Turning On Off 1745 Feature Code No Feature Code No L i s t o f F e a t u r e C o d e s c o n t...

Страница 11: ...s while these features are displayed such as Reminder and Private Library Activation and Cancellation Codes Used to activate or cancel certain features The default codes are 11 and 10 The activation a...

Страница 12: ...ter and dynamic receiver provide high quality voice reproduction and compatibility with a wide range of handset and headset devices 24 programmable keys are available on the FlexSet 280 and 12 on the...

Страница 13: ...pad Handset Loudspeaker voice announcer electronic ringer Volume up down adjusts speakerphone handset and background music levels ringer level ringer pitch ringer cadence scrolls display lists Message...

Страница 14: ...m Dial pad key pad Earpiece electronic ringer Headset purchased by the customer Microphone Volume up down adjusts headset levels ringer level cadence scrolls display lists Message waiting lamp Display...

Страница 15: ...sets in the system Dial pad key pad Handset Loudspeaker voice announcer electronic ringer Volume up down adjusts speakerphone handset and background music levels ringer level ringer pitch ringer caden...

Страница 16: ...icrophone Display panel 2 lines 24 characters each Message waiting lamp Dial pad key pad 8 user programmable keys with LED indicators for dial number or telephony features 4 system defined fixed progr...

Страница 17: ...ls ringer level ringer pitch ringer cadence Message waiting lamp 4 system defined fixed programmable keys identical function to all keysets in the system Dial pad key pad Handset Loudspeaker voice ann...

Страница 18: ...el ringer cadence Message waiting lamp 4 system defined fixed programmable keys identical function to all keysets in the system Dial pad key pad Handset Loudspeaker voice announcer electronic ringer 8...

Страница 19: ...Model Designations h FlexSet 120 280 User Guide Handset Line x Handset Line FlexSet 280 Series Bottom View FlexSet 120 Series Bottom View F l e x S e t 2 8 0 a n d 1 2 0 m o d e l s E x t e r n a l C...

Страница 20: ...Right side view Rear view Power Supply 24 to 48 VDC RJ 11 jack telephone line to Coral system Connection for second handset or monitor audio Connection to handset or handsfree headset 2nd Handset PEX...

Страница 21: ...Features and Model Designations j FlexSet 120 280 User Guide Place Telephone Number here plastic cover Handset Off Hook Removable Handset On Hook H a n d s e t H o o k a n d T e l e p h o n e N u m b...

Страница 22: ...ep 1 Snap the legs located on the thick edge of the bracket into the upper wide slots on the back of the phone Place the bracket s legs located on the thin edge of the bracket into the lower narrow sl...

Страница 23: ...ing Step 1 Step 2 Step 3 Handset Hook Rotation Step 5 Snap the legs located on the thick edge of the bracket into the lower wide slots on the back of the phone Step 4 Place the bracket s legs located...

Страница 24: ...Product Features and Model Designations m FlexSet 120 280 User Guide 1 2 3 1 1 2 2 3 3 1 2 3 1 1 2 2 3 3 Primary 1 2 3 1 2 3 Partner Tu r r e t C o n s o l e F l e x S e t 2 8 0 D 6 x 4 0 B 2 8 0 D...

Страница 25: ...Product Features and Model Designations n FlexSet 120 280 User Guide This page intentionally left blank...

Страница 26: ...g billing by individuals regardless of Client Account To activate Account Code from idle 1 Press ACCOUNT CODE or dial feature code 1990 E N T E R A C C O U N T A C C O U N T N U M B E R O N 2 Dial the...

Страница 27: ...ng up R E C O N N E C T trunk O F F Note Depending upon your system definition up to 16 digits are available for account numbers Only one account number entry is allowed for a single call Any addition...

Страница 28: ...de or press outside line key or press speed key 2 Dial account number 3 Dial external number To redial the last number 1 Dial the Last Number Redial feature code 143 or press or press LAST NUMBER 2 Di...

Страница 29: ...nes are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined telephone number Calls incoming to an ACD UCD group are answered by free agen...

Страница 30: ...I N G C A L L O N 2 Dial any ACD group number C A L L S W A I T nnn A C D acd O F F 3 Listen for the confirmation tone Note To program a CALLS WAITING key use feature code 1982 To view the number of w...

Страница 31: ...you have logged out of the last group your ID number will be erased from the system Entering an ACD group requires reloading your ID To Load your ID Number 1 Press LOAD ID or dial feature code 1973 E...

Страница 32: ...D number 1 Press LOAD ID or dial feature code 1973 Your current ID number xxxx appears on the display E N T E R I D xxxx L O A D I D O N 2 Dial your new ID number 4 digits As the new ID number is ente...

Страница 33: ...I N O F F 2 Dial your ACD group number D E A S S I G N acd L O G I N I D xxxx O F F 3 Dial activation code A S S I G N acd L O G I N I D xxxx O N 4 Listen for the confirmation tone Note When an ACD UC...

Страница 34: ...G G E D O U T O F F system The display shows 2 When logging in or out from additional groups the above procedures are repeated as many times as needed 3 If you log out from your primary group using t...

Страница 35: ...imary by the system To log In to the Primary Group 1 Press PRIMARY LOG IN or dial feature code 1442 E N T E R A C D L O G I N O F F 2 Dial your ACD group number P R I M A R Y acd L O G I N I D xxxx O...

Страница 36: ...t from the Primary Group The procedure is the same as logging out from a single group see previous page except that the primary ACD group number is entered Note After logging out so the group is no lo...

Страница 37: ...f you do not answer a call within a predetermined time system wide defined To release from all ACD UCD groups 1 Press RELEASE ALL key R E S U M E D A L L O F F or Dial feature code 1975 followed by ac...

Страница 38: ...T G R R E L E A S E H U N T 2 Dial your UCD group number 3 Dial activation code R E S U M E D O F F 4 Listen for the confirmation tone R E L E A S E D O N To return to a single UCD group 1 Press the...

Страница 39: ...not the customer is satisfied or the origin of an incoming call The types of information that can be sent to the CCM and the relevant codes are defined system wide See your ACD supervisor for a list...

Страница 40: ...his feature allows an agent to utilize the Wrap Up code without interfering with outside calls When in Wrap Up state the display shows W R A P U P T I M E To activate Wrap Up Time 1 Press WRAP UP TIME...

Страница 41: ...monitoring paging etc can also be adjusted Speakerphone not for FlexSet 120L 280D Z When conversing handsfree the sensitive microphone is used to amplify your voice The system operates in such a way t...

Страница 42: ...ress AUTO ANSWER A U T O A N S W E R O F F O F F or Dial feature code 138 followed by activation code A U T O A N S W E R O N O N 2 Listen for the confirmation tone CAUTION Leaving your work station w...

Страница 43: ...e or press a programmed outside R E P D I A L 0 1 tttt line feature key 3 Possible outside line access codes trunk number trunk group number routing access dial service private public library number l...

Страница 44: ...D I A L O N Once activated the following features can be utilized see the table below To PRESS OR DIAL DISPLAY MESSAGE LED COMMENTS Cancel or 10 A U T O R E D I A L L I S T E M P T Y Off All numbers...

Страница 45: ...then various other features can be utilized Immediately dial or 11 C O N F I R M E D ON As soon as is entered the number will be confirmed and redialing will commence Cancel or 10 ON Deletes the sele...

Страница 46: ...tion at another location Both source and destination phones see figure should be keysets The Auto Set Relocate is activated at the destination station The phone swap holds until a reverse swap is perf...

Страница 47: ...emporary location This feature enables you to use any FlexSet available from your Coral system while keeping your unique extension dial number The Auto Set Relocate is activated at the destination sta...

Страница 48: ...re code R E L O C A T E E N T E R S O U R C E N O O N 2 Dial your source station number the number that is now displayed at your new location 3 Dial your source station passcode 4 digits R E L O C A T...

Страница 49: ...ber when not in exclusive hold Any group member can join a conversation for 1A2 or 3 way conversation by pressing the appropriate illuminated LINE key but only when the original group member is not in...

Страница 50: ...d can be retrieved by any other member of your Boss Group The feature can be utilized for a specific call or for all calls To activate Exclusive Hold for all calls 1 Press EXCLUSIVE HOLD N O N E X C L...

Страница 51: ...s Group from accidentally joining your conversations To activate Privacy for all calls 1 Press PRIVACY N O P R I V A C Y O F F or Dial Privacy feature code 186 followed by activation code P R I V A C...

Страница 52: ...your incoming Boss Group calls to a selected destination The destination can call back or return calls to your group and outgoing calls can still be placed from within the group Busy E F W D B U S Y F...

Страница 53: ...ss SPKR or hang up To cancel Call Forward 1 Press required CALL FORWARD key or dial the appropriate Call Forward Call Forward External feature code see table on page 29 E F W D T Y P E 2 Listen for th...

Страница 54: ...orward 29 FlexSet 120 280 User Guide Display Message Key LED Boss Group Call Forward Type Feature Codes Internal and External Calls External Calls Only ALL 168 17707 BUSY 167 17706 NO ANSWER 169 17708...

Страница 55: ...S W E R xxxxx O N 2 Answer the call Note The line key LED of all group members changes from flashing to steady on x caller number or name see page 149 b your Boss Group number or name To join a group...

Страница 56: ...and can be pressed as many times as necessary Once Privacy is defined for your station all calls the key LED remains illuminated even if the key is pressed to temporarily override the Privacy feature...

Страница 57: ...O L D xxxxx W I N K I N G Note The LINE nn LED on hold remains steadily lit at all other FlexSets To transfer call to a group member while in conversation Note If your telephone is in Exclusive Hold...

Страница 58: ...reak into an established two party call To break into a busy destination 1 Press BREAK IN B U S Y xxxxx or Press XFER and dial Break In code 3 B T O yyyyy xxxxx Both conversing parties will hear the B...

Страница 59: ...two calls The party not in conversation is automatically put on hold and cannot hear any other conversation Consultation Call This feature allows you to consult with a third party While consulting the...

Страница 60: ...swer 3 Press XFER to alternate between parties any number of times Then either Press SPKR or hang up in order to allow conversation between the two parties or Press FORCED RELEASE to release all parti...

Страница 61: ...RELEASE to release the third party and to return to original call same as consultation call or Press XFER to connect all three parties To activate combination of Broker Consultation 3 Way Conference C...

Страница 62: ...phone and you can still place outgoing calls from your telephone A user lifting handset at a station with activated Call Forward All hears a distinctive dial tone Busy Forwards your incoming calls to...

Страница 63: ...s an example Possible destinations for X are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number Po...

Страница 64: ...ward key or dial the appropriate Call Forward feature E F W D type xxxxx O N code see table below 2 Press to scroll through the types All No Answer or Busy of E F W D type call forwarding 3 Dial cance...

Страница 65: ...ransfer a single incoming call instead of answering the call An example of Call Forward All to Susan is shown below The procedure is similar for other Call Forward types To activate Call Forward All w...

Страница 66: ...tricted the called station normally displays your ID 1 Dial 1444 followed by activation code I D A L L O W E D O F F or Press ID CONTROL then D I A L I D R E S T R I C T E D O N 2 Make call as require...

Страница 67: ...or Press XFER and dial 2 C A M P I N G O N xxxxx O N 2 Listen for the confirmation tone Your phone rings when station or outside line is available To Camp On to a destination from an idle station 1 P...

Страница 68: ...al feature code 176 2 Scroll with and stop at the destination you want to cancel C A M P I N G O N xxxxx O N 3 Dial cancellation code 8 4 Listen for the confirmation tone if LIST EMPTY is displayed L...

Страница 69: ...om a Coral station this feature enables you to send a call waiting tone to the busy party When you apply this feature you hear a second ringback tone at your telephone To Camp On a busy station while...

Страница 70: ...C H A N G E E N T E R P A S S C O D E 2 Dial your passcode 4 digits 3 Dial activation code Y O U R P R I M A R Y C O S I S xxx 4 Listen for the confirmation tone Y O U R S E C O N D A R Y C O S I S yy...

Страница 71: ...To Join a Conference at the assigned hour Dial assigned conference number 7098 7099 or press CONF A N S W E R C O N F O N Note Warning tone is heard by all participants To leave a conference Press SPK...

Страница 72: ...er or press or to scroll through participant R E L E A S E X X X X X C O N F conf O N list see Caution below 4 To activate Forced Release dial activation code no confirmation tone is heard 5 When no p...

Страница 73: ...king the conference as required However if you are the member who locks the conference and then leaves you will not be able to rejoin until unlocked by another member To lock your ongoing conference 1...

Страница 74: ...o the Personal directory Shared Directory is composed of the following internal and external numbers Public Speed Call Library Hunt Group Boss Group All stations defined in the system Personal Directo...

Страница 75: ...54 You may also use keys to scroll through the Directory S E A R C H name O N 3 While the name or number of the retrieved contact party is displayed you can do one of the following Place a call by pre...

Страница 76: ...r mode N U M current number ON 5 If required enter the modified number see table on page 54 for edit N U M modified number current number ON options 6 Press key to save the changes or Dial asterisk to...

Страница 77: ...the external telephone number of your contact party N U M dial number O N Do not enter the outside line access code 6 Press key to save the entry an asterisk marks the saved entry as S E A R C H name...

Страница 78: ...for the cursor to disappear before proceeding to the next key The table below indicates the key presses used to input the required letters This table may override the designations on your keypad KEYS...

Страница 79: ...y Option Action Description Dial Or Press DELETE ENTRY 0 Erases the currently displayed contact from the Personal Directory There is no option to restore the deleted entry NEW ENTRY 1 Add a new entry...

Страница 80: ...ither lowercase or uppercase To program the CAPS LOCK button contact your system administrator for the Lowercase Uppercase feature code CHARACTER DIGIT CHARACTER DIGIT A toggle key that when pressed c...

Страница 81: ...the diversion To activate during ringing 1 Press DIVERT CALL to xxxx normal display O F F 2 The incoming call is diverted to the programmed destination The current call continues uninterrupted or the...

Страница 82: ...tion with DND Override privilege can call your station To activate while your set is ringing 1 Press DND xxxxx C A L L your O F F Note This feature can be utilized only from a programmed DND key To ac...

Страница 83: ...er Guide Display Message Key LED To cancel from idle 1 Press the lit DND D O N O T D I S T U R B O N or Dial Do Not Disturb feature code 145 followed by cancellation code D O N T D I S T U R B O F F O...

Страница 84: ...ot Disturb or Unattended After dialing a station and receiving a reorder tone if the DONT DIST or UNATTENDED message appears override can be applied and your call can ring the station To override Do N...

Страница 85: ...dial feature code 129 followed by activation code E L A P S E T I M E O F F O F F 2 Listen for the confirmation tone E L A P S E T I M E O N O N To cancel Elapsed Time Display from idle for all calls...

Страница 86: ...3 Dial your own station number D I A L your 4 Dial your passcode 4 digits E X E C U T I V E your E N T E R P A S S C O D E 5 Listen for the distinctive dial tone 6 Dial your required number Use this p...

Страница 87: ...term Calibrated Opening is used in place of Flash Flash can only be activated while connected to an outside line To flash on trunk 1 Press FLASH or Press XFER and dial Flash feature code 150 In cases...

Страница 88: ...a system FlexSet The FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your FlexSet without using a separate telephone num...

Страница 89: ...end your calls as follows All internal and external calls ring at your remote phone Internal calls ring at your remote phone External calls ring at your remote phone This is demonstrated in the table...

Страница 90: ...emote destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library 3 Listen for the confirmation tone To cance...

Страница 91: ...your remote phone user guide Once you have answered a FlexiCall call at your remote destination the following options are available To Dial Description Notes Place a new call 1 Your original conversi...

Страница 92: ...ert call to Coral station 3 A dial tone prompts you to enter the divert number You will be disconnected and your conversing party will be transferred to the divert number Your number will not show on...

Страница 93: ...it for the automated voice mail answer 5 Dial the voice mail remote access code followed by your station number to access your station s voice mail box 6 Dial 4 as soon as the Automated voice mail ans...

Страница 94: ...provided that Call Forward All External is not defined at the source station Forwarding only your external calls to your new location while internal calls keep ringing at your desk phone feature code...

Страница 95: ...al cancellation code E F O L L O W M E O F F 5 Listen for the confirmation tone To cancel from your own station 1 Press the lit E FORWARD ALL or dial Call Forward feature code E F W D A L L Y Y Y Y Y...

Страница 96: ...may press SPKR or hang up in order to allow the continuation of the call or 5 Press FORCED RELEASE and listen for the confirmation tone F O R C E D R L S xxxxx Both ports will be disconnected 6 Press...

Страница 97: ...ase 72 FlexSet 120 280 User Guide Display Message Key LED 4 Listen for conversation you may press SPKR or hang up in order to allow the continuation of the call or 5 Press XFER 6 Press SPKR or hang up...

Страница 98: ...e conference Depending on the system settings a warning tone may be heard by a conference initiator upon activating the group call and by all the participants every time a participant joins or leaves...

Страница 99: ...to the topics listed below Group Call Members Group Operator Group Call Access Code group Conference Number conf Feature Page Preset Conference Activation 75 Temporary Conference Activation 76 Joining...

Страница 100: ...ss GROUP CALL or dial Group Call access code A N S W E R conf G R P C A L L group O N 2 All the member stations start ringing 3 Wait for members to join hear warning tone if defined system wide every...

Страница 101: ...Add On Group Call via Public Libraries To call a temporary group 1 Dial Add On Group Call feature code 1449 or press ADD ON GROUP CALL A D D O N G R P C A L L O N Listen for the dial tone 2 Press GROU...

Страница 102: ...defined system wide C O N F C O M P L E T E D G R P C A L L group O F F every time a member answers 8 Start speaking when the CONF COMPLETED message appears A N S W E R conf G R P C A L L group O F F...

Страница 103: ...X X C A L L your O N 2 Warning tone will be heard by all participants if defined system wide A N S W E R xxxx G R P C A L L group O N To join an ongoing group call after station has stopped ringing 1...

Страница 104: ...access code or press the lit GROUP CALL 4 Warning tone will be heard by all participants if defined system wide A N S W E R conf 5 Both the new participant and yourself are connected to the group call...

Страница 105: ...ion to speak from the Group Operator The request is submitted while your current conference is in progress without disturbing it To send a request to speak to the Group Operator 1 Press REQUEST SPEAK...

Страница 106: ...K I N G f a s t f l a s h i n g 2 Press the winking DSS button associated with the station that is requesting A N S W E R conf T R X O F F yyyy F L A S H I N G permission to speak 3 Notify the partici...

Страница 107: ...the list of participants To release a single participant 1 Dial feature code 1446 or press MEMBER RELEASE C O N F F O R C R E L E A S E O N 2 Listen for the dial tone 3 Dial the participant number or...

Страница 108: ...oup call To release an entire group call 1 Dial feature code 1447 or press GROUP RELEASE G R O U P C A L L R E L O N 2 Listen for the dial tone 3 Press GROUP CALL or dial the access code of the requir...

Страница 109: ...nducted via the headset even if the cradle switch is on hook enabling a user to make full use of the hands free operation Note 1 When utilizing Headset Only feature the SPKR key should be programmed a...

Страница 110: ...ake place between you and your partner when Help is activated Activating Help while in conversation 1 Press HELP 2 Continue current call while watching the Help key LED Note 1 This feature can be oper...

Страница 111: ...When your phone rings 1 Answer the call and check the station number displayed H E L P X X X X X 2 Listen for the confirmation tone 3 Press SPKR or hang up to release A N S W E R H E L P S T X X X X...

Страница 112: ...71 H O L D O N L I N E W I N K I N G 2 Listen for the confirmation tone To place a call on automatic hold optional when defined at this station While engaged on a call the connected party will be auto...

Страница 113: ...tem wide or the HOLD key is programmed by access code 171 or followed by activation code 2 This option can be activated by the HOLD key if allowed by system auto active not defined system wide and HOL...

Страница 114: ...his feature cannot be defined at your telephone but is typically defined by the attendant In addition the attendant can cancel the feature or set up Hot Line Delayed for other destinations To activate...

Страница 115: ...This feature cannot be defined at your telephone but it is typically defined by the attendant In addition the attendant can cancel the feature or set up Hot Line Immediate for other destinations To ac...

Страница 116: ...P O F F O F F 3 Listen for the confirmation tone display goes blank To return Idle Display 1 Press IDLE DISPLAY or dial Idle Display code 137 I D L E D I S P O F F O F F 2 Dial activation code I D L E...

Страница 117: ...to the Coral features To enable IRSS for remote phone providing Caller ID Note To enable the IRSS feature at your Coral station you must first program a Private Public Library number with your off sit...

Страница 118: ...ial your 4 digit passcode if required by Class of Service 4 Listen for the dial tone 5 Dial the required destination number Possible destinations can be external number stationary or cellular network...

Страница 119: ...hat number 2 Listen for the dial tone 3 Dial your own Coral station number 4 Dial your 4 digit passcode Listen for the distinctive dial tone 5 Dial the required destination number Possible destination...

Страница 120: ...n on Transfer options refer to page 176 2 operates as XFER Switch to Broker Consultation 3 Way Conference call 2 A dial tone prompts you to enter the required third party number Depending on your Clas...

Страница 121: ...page 34 To activate a Broker call 1 Dial 2 2 Dial the third party and wait for an answer 3 Dial 2 to alternate between parties any number of times 4 When you hang up the other parties will remain in c...

Страница 122: ...Message Key LED To activate a combination of Consultation Broker 3 way Conference calls 1 Dial 2 2 Dial the third party number and wait for an answer 3 Dial 2 The third party is put on hold 4 When you...

Страница 123: ...al the voice mail or IVR dial number 3 Wait for the automated voice mail answer 4 Dial the voice mail remote access code followed by your station number You will gain access your station s voice mailb...

Страница 124: ...Caller ID repeat steps 1 4 on page 94 2 Dial the FlexiCall All feature code 17710 3 Listen for the dial tone 4 Dial the destination number Calls ringing at your desk phone will simultaneously ring at...

Страница 125: ...to your Coral station For a phone that provides Caller ID repeat steps 1 4 on page 93 For a phone that does not provide Caller ID repeat steps 1 4 on page 94 2 Listen for the dial tone 3 Dial IRSS fea...

Страница 126: ...r Press LAST NUMBER key O U T yyyy D I A L zzzzzzz F o r e x t e r n a l n u m b e r or Dial feature code 143 Note When dialing over an outgoing trunk in some cases as defined by Class of Service the...

Страница 127: ...e and after hearing dial tone begin dialing In certain cases special messages not documented in this guide will be shown on the display should these appear ask your system manager for an explanation W...

Страница 128: ...ial tone or no tone is heard after dialing the access code 3 In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forc...

Страница 129: ...hile or until another call is made or received in the format defined for your system C O S T xxxxx y C O S T zzzzzzzz C O S T xxxxx y C O S T zzzzzzzz M E T E R mmmmmm currency unit xxxxx cost 00 000...

Страница 130: ...eld in a queue and this displays the number of the queue BUSY The party called is engaged C O D I S C X X X X X U S E R B U S Y NORMAL CLEAR The called party has hung up on hook idle O N H O O K B Y X...

Страница 131: ...the feature Should you hear a reorder tone Malicious Call Trace is denied at your station as defined by the Class Of Service To use the feature request the Attendant to activate Malicious Call Trace a...

Страница 132: ...T R A C E P R I N T or Dial feature code 1741 followed by the activation code 2 Listen for the confirmation tone CALL TRACE OFF indicates that the Malicious Call Trace feature is not currently active...

Страница 133: ...performed in either of two ways both of which are defined system wide Hotline automatic or manual When the handset is lifted the message type can be identified as follows Hotline ringback tone Manual...

Страница 134: ...sage A T T M S G xxxxx O N waiting then either To obtain the message left by the attendant or another station 1 Dial activation code I N T E R N A L xxxxx O N 2 Listen for the ringback tone 3 Wait for...

Страница 135: ...equipped with a message lamp In this case the display will show ILLEGAL To leave a message on a busy call or ringback 1 Press MESSAGE M E S S A G E xxxxx or Press XFER and dial 5 2 Listen for the con...

Страница 136: ...Answer the call and check the station number displayed X X X X X M S G your M E S S A G E A N S W E R 2 Deliver the relevant message A N S W E R xxxxx Note 1 To program a MSG key use access code 175 2...

Страница 137: ...Key LED Message Cancellation 1440 The originator of the message can also cancel the message To cancel a message 1 Dial Message Cancellation code 1440 M S G C A N C E L 2 Dial station or network number...

Страница 138: ...be chosen as defined system wide To select the preferred language 1 Press MULTILINGUAL DISPLAY or dial feature code 1328 L A N G U A G E E N G L I S H 2 Pressing allows scrolling through the various...

Страница 139: ...the music off Music will return to your telephone when you hang up or ringing stops To turn Music on 1 Press MUSIC ON OFF M U S I C O F F O F F or Dial Music feature code 135 followed by activation co...

Страница 140: ...defined system wide To select a music source 1 Press MUSIC SOURCE or dial feature code 1329 M U S I C N U M n 2 Scroll through the various sources using buttons 3 When you hear the music that you lik...

Страница 141: ...arty from hearing a portion of your conversation The MUTE key is an on off switch and can be pressed as many times as necessary To turn off the microphone during a call 1 Press MUTE O F F Party cannot...

Страница 142: ...e activation the dial number can be briefly displayed instead of the name This feature can be activated both on incoming and outgoing calls To display the dial number 1 Press NAME NUMBER Number will f...

Страница 143: ...ling the Night Answer group pickup feature code To answer incoming calls within your pickup group 1 Press NIGHT ANSWER or dial Night Answer code 192 2 Answer the call A N S W E R xxxxx Directed Pickup...

Страница 144: ...feature allows you to send DTMF tones over a trunk in order to use various features and services such as OCC s answering machines voice mail systems and any other service that requires DTMF tones To s...

Страница 145: ..._Q number 7060 7069 P A G E Q U E U E xxxxx O N 2 Listen for the confirmation tone To pick up a call placed in Page_Q 1 Lift the handset of any telephone O N 2 Dial assigned Page_Q number or press the...

Страница 146: ...ems enables you to page specific departments or areas when needed You can customize paging options by programming your station to automatically respond to the voice page by opening the speaker to the...

Страница 147: ...be made via a system station The form below may be used to write in locations and their associated access codes To page 1 Lift handset 2 Press PAGE XXXX or dial access code 3 Announce your message A...

Страница 148: ...n this page to write in the various paging zones or areas in your company and their associated access codes To operate Zone Page 1 Lift handset 2 Press ZONE PAGE X or dial the Zone Page access code Z...

Страница 149: ...ons or as a simple pager To voice page a single FlexSet that is either busy or does not answer 1 Press VOICE PAGE during the call or Press XFER and dial Voice Page feature code 6 V O I C E P A G E xxx...

Страница 150: ...ssage Key LED Notes 1 When you hear a reorder tone the station is protected from D N T D I S V P xxxxx receiving voice pages the display shows 2 To program a Voice Page key use access code 191 3 Each...

Страница 151: ...the SPKR key before conversation can take place When using the FlexSet 120L you must use the handset or headset when speaking To activate Voice Page Auto Answer 1 Press AUTO ANS VP A U T O A N V P O F...

Страница 152: ...to individual station needs To allow your FlexSet to accept paging calls 1 Press the toggle VOICE PAGE ON OFF V O I C E O F F O F F or Dial Voice Page On Off feature code 134 followed by activation c...

Страница 153: ...programmed key see page 124 and the receiving station is programmed for automatic answering see page 121 To answer a Voice Page call Note During conversation either place call on hold or hang up then...

Страница 154: ...all as defined system wide To park a call 1 Press CALL PARK C A L L P A R K xxxxx O N or Press XFER and dial Park Feature code 183 PA R K E D L I N E W I N K I N G 2 Listen for the confirmation tone...

Страница 155: ...gle station but are retrieved on a first in first out basis FIFO That is the first parked call first in will be the first call that is picked up first out However if multi parking is required it is re...

Страница 156: ...our own telephone Passcodes consist of four digits CAUTION Once a passcode has been defined the code is known only to you and the system administrator If you forget the passcode you will not be able t...

Страница 157: ...PASSCODE or dial feature code 179 2 Dial your present passcode 4 digits E N T E R O L D P A S S C O D E 3 Dial your new passcode 4 digits E N T E R N E W P A S S C O D E 4 Redial your new passcode E N...

Страница 158: ...ress LOCK or dial 148 2 Dial your passcode 4 digits P H O N E U N L O C K E N T E R P A S S C O D E 3 Dial activation code P H O N E U N L O C K O F F 4 Listen for the confirmation tone P H O N E L O...

Страница 159: ...nswer a call within your Pickup group 1 Press PICKUP or dial Group Call Pickup code 181 2 Answer the call A N S W E R xxxxx Directed Pickup Allows you to pick up any ringing telephone in the system by...

Страница 160: ...may be assigned to directly access other stations station groups trunks trunk groups or system features Several dial commands in a series may be programmed under one key useful for one button speed di...

Страница 161: ...code 139 for Program in order to alleviate the need to enter the code each time you program a key To program an automatic key 1 Dial Programming feature code 139 2 Press selected key to be programmed...

Страница 162: ...E X T ddddddddddd 4 Press SPKR or press and release the hookswitch then P R O G R A M E N D To program a key 1 Press PROG or dial 139 2 Press selected key P R O G R A M S E L E C T B U T T O N 3 Dial...

Страница 163: ...Press PROG or dial 139 P R O G R A M S E L E C T B U T T O N 2 Press selected key P R O G C O N T K E Y C N T N S X X X X O N 3 Press K E Y C N T N T S O N 4 Press selected key again P R O G R A M E N...

Страница 164: ...d off Enter the program code 139 press the key you want to program and then the feature code 135 To conclude press the key again Series of Features Permits you to program a series of features under a...

Страница 165: ...the LED will be extinguished regardless of the current state of the features NOTE The LED On Off feature code 1301 must be programmed before the first feature code is entered in order to function prop...

Страница 166: ...Set buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific FlexSet model refer to the table in the right pane of this page Download DESI software...

Страница 167: ...ulti designation label see previous page 2 Enter the extensions assigned to the buttons on your FlexSet 3 Feed your printer with the label sheet 4 From the DESI Plus DESI Lite menu choose File Print N...

Страница 168: ...sert a pointed tool into the hole located on the plastic plate covering the blank telephone number as shown in the picture 2 Lift upward to remove the plastic cover 3 Peel off the printed label intend...

Страница 169: ...B U T T O N 2 Press selected LINE nn key for the required line P R O G C O N T K E Y C N T N T S O N 3 Dial LINE feature code 126 P R O G C O N T 1 2 6 E N T E R L I N E O N 4 Dial line number 00 firs...

Страница 170: ...play Message Key LED To check a programmed line key 1 Press PROG or dial 139 P R O G R A M S E L E C T B U T T O N 2 Press the assigned LINE nn key P R O G C O N T bbbb L I N E nn O N 3 Press 4 Press...

Страница 171: ...e on page 148 to list the programmed priorities Tip This feature is useful if you make mostly trunk external calls Assign a preference to an outside line s and each time you make a call you will be co...

Страница 172: ...LOOP or LINE key P R E F E R E N C E 2 Dial Preference feature code 131 P R E F E R E N C E loop line outside 3 Press to scroll through the list L I S T E N D 4 Listen for the confirmation tone To ca...

Страница 173: ...Programming Preference 148 FlexSet 120 280 User Guide Display Message Key LED Priority Destination 1 2 3 4 5 6...

Страница 174: ...r ID is restricted by the caller zzzz R E S T F L A S H I N G 4 UNAVAIL Caller ID is not supported on this route U N A V A I L C A L L yyyy F L A S H I N G 5 NORMAL CLEAR The caller has hung up O N H...

Страница 175: ...ces that are installed and their associated codes To switch on a relay 1 Press RELAY R L A Y relay O F F O F F or Dial Relay code followed by activation code 9 R L A Y relay O N O N 2 Listen for the c...

Страница 176: ...Press REMINDER key or dial 172 R E M I N D E R L I S T E M P T Y O F F 2 To add another reminder time dial activation code E N T E R T I M E O N 3 Dial in the time you want to be called 4 digits are r...

Страница 177: ...ote When you activate the Snooze feature Reminder recycles and your telephone rings again after a system wide time period To cancel a Reminder time 1 Press the lit REMINDER or dial 172 2 Scroll with a...

Страница 178: ...he sound elements Note In the case of Zip Tone phones FlexSet 280D Z press and hold the handset on hook switch while making the Ring adjustments from idle To make changes 1 Press or The characteristic...

Страница 179: ...s where this is required specific instructions will be given To activate or set the Room Status 1 Press STATUS key or S T A T U S N A M E O F F O F F Dial the required Room Status code see table below...

Страница 180: ...m Status 155 FlexSet 120 280 User Guide Display Message Key LED Name Code Name Code 1 7026 9 7034 2 7027 10 7035 3 7028 11 7036 4 7029 12 7037 5 7030 13 7038 6 7031 14 7039 7 7032 15 7040 8 7033 16 70...

Страница 181: ...ature code 196 2 Listen for the confirmation tone R E C O N N E C T trunk 3 Continue with call or hang up To redial the Saved Number 1 Press SAVED S A V E N O trunk D I A L dddddddddd or Dial Saved Nu...

Страница 182: ...to SPKR mode during a call Therefore when advised that the second party s FlexSet is in speakerphone mode you can choose to refrain from publicizing private information Detecting whether your party s...

Страница 183: ...that has Security override privilege can break into your secured telephone To activate Security Line 1 Press SECURITY L I N E S E C U R O F F O F F or Dial Security feature code 17700 followed by acti...

Страница 184: ...ed while engaged in conversation To mark a call as a Series Call 1 Press SERIES or Press XFER and dial Series Call code 195 2 Listen for the confirmation tone 3 Continue with the call or transfer as r...

Страница 185: ...When your telephone rings third party hangs up 1 The call returns to you S E R I E S calling F L A S H I N G 2 Answer the call A N S W E R C A L L I N G 3 Ask the calling party if transfer to another...

Страница 186: ...nitor Xfer 9 1981 Allows the Silent Monitor user to listen in on both sides of a conversation The 2 way Silent Monitor can be activated from an idle station before calling or while attempting to call...

Страница 187: ...S P L I T M O N port then To monitor the 1st conversing party dial cancellation code S P L I T M O N port O R I G I N A L D E S T or To monitor the 2nd conversing party dial activation code S P L I T...

Страница 188: ...our telephone returns a busy signal for all incoming calls To activate 2 Way Silent Monitor on a busy call or ringback 1 Press MONITOR M O N I T O R port or Press XFER and dial Silent Monitor feature...

Страница 189: ...splay Message Key LED 1 Monitoring volume can be adjusted by pressing 2 To cancel Silent Monitor press SPKR or hang up 3 To whisper page press any WHISPER key see also page 188 W H S P R P A G E port...

Страница 190: ...nversation When handset is on cradle When handset is on the cradle and the SPKR key flashes you can speak handsfree by pressing the flashing SPKR key or you can make a call by using one of the methods...

Страница 191: ...an speak handsfree by pressing the flashing SPKR key The key LED will now be steadily lit Switchover from speakerphone to handset When you are using the speakerphone and want to use the handset for pr...

Страница 192: ...KR key To program a SPKR key use access code 120 2 Contact your system administrator who can program the SPKR key to operate as an On Off switch 3 When the FlexSet 280D Z model is used the ring tones...

Страница 193: ...P R I V A T L I B aaaaa 3 Scroll through the library by pressing the or then P R I V A T L I B aaaaa xxxxx 4 Dial the outside line access code or Press a programmed outside line feature key Possible o...

Страница 194: ...Dial PRIVATE SPEED CALL access code 193 P R I V A T L I B R A R I E S O N or Dial the relevant Library Private Number 7000 7009 or Scroll through the library by pressing the or P R I V A T L I B aaaa...

Страница 195: ...e system will give the error message LENGTH EXCEEDED and programming will stop Codes Description X Used to delay dialing by X seconds X 1 to 9 0 Stop dial end of outside number 1 Outpulsing wait perio...

Страница 196: ...peed call number Dial Speed call library number Private or Public L I B aaaaa xxxxx D I A L dddddddddd Notes 1 In some cases as defined by Class of Service the Speed Dialing number must be followed by...

Страница 197: ...estination the other party is automatically put on hold Exclude Source is the first party with whom a connection was made Exclude Destination is the second party with whom a connection was made Note T...

Страница 198: ...ssing the relevant flashing key 4 Press the flashing EXCLUDE SOURCE to speak privately with the first party R E C O N N E C T source F L A S H O N 5 Press the flashing EXCLUDE DESTINATION to speak pri...

Страница 199: ...Set 120 280 User Guide Display Message Key LED If you want to release the destination second party and return to 2 way conversation with the source 8 Press XFER If you want to release all parties 9 Pr...

Страница 200: ...m when dialing out on trunks has been completed You can send a signal to the system indicating the end of a stream of dialed digits In response to your command the system sends your call immediately t...

Страница 201: ...d in This Guide on page ix for a fuller explanation of Auto transfer Screened Transfer You may announce the call before transferring Unscreened Transfer You may transfer the call without a prior annou...

Страница 202: ...d NANS you will receive the following N A N S xxxxx yyyyy N O A N S W E R xxxxx message Should the station still remain busy SBSY you will receive the following S B S Y xxxxx yyyyy B U S Y xxxxx messa...

Страница 203: ...1 Dial a number or receive a call while the first call is in hold 2 Press XFER 3 Press the winking button associated with the held call 4 Press SPKR or hang up to transfer a call To continue as Broker...

Страница 204: ...ch having up to three FlexSet 40B expansion modules attached The combination of two FlexSets provides the ability to attach up to 240 buttons to the complex giving a total of 288 programmable buttons...

Страница 205: ...ary is not To make a call from the primary FlexSet Refer to Making Calls External and Internal on page 102 Dial the number of your contact from the primary FlexSet or press a DSS button on the primary...

Страница 206: ...a call at the primary FlexSet Refer to Receiving Calls Answering Calls on page 149 Press SPKR button on the primary FlexSet or Lift the handset of the primary FlexSet or Press a DSS button flashing on...

Страница 207: ...exSet use buttons of the partner FlexSet only Button Programming Buttons on the expansion modules attached to the primary FlexSet can be programmed in the same way as buttons on the FlexSet itself But...

Страница 208: ...f calls waiting for you To view the amount of waiting calls while in conversation 1 Press CALLS WAITING W A I T I N G nn Number of waiting calls flashes on the display Note This feature can only be ac...

Страница 209: ...all Continue the current call and press any flashing button to have a new incoming call join the conversation in a 3 way mode this option is available only if your FlexSet is defined with the Auto_Joi...

Страница 210: ...the two parties or Press FORCED RELEASE to release all parties and press SPKR To activate a Consultation call When your conversation is concluded press XFER to return to the original call the consulte...

Страница 211: ...add another wakeup time dial activation code 9 E N T E R T I M E O N 3 Dial in the time 4 digits required 12 hour clock using leading zeros e g 0805 for five past eight W A K E U P H H M M pm O N 4 Di...

Страница 212: ...he confirmation tone 4 Hang up Note When you activate Snooze Wakeup will recycle and your telephone will ring again after a system wide defined time period To cancel a Wakeup request 1 Press the lit W...

Страница 213: ...nor the whisper The whisperer cannot hear conversing parties until the party whispered to answers The party whispered to keeps hearing the second party and hears the whisperer in lowered volume To ac...

Страница 214: ...page 163 Then you can be heard by the whispered party as well as hear the two conversing parties 2 When you hear reorder tone the station is protected from receiving whisper paging calls the display w...

Страница 215: ...isten for the whisper tone 2 Listen to the whispered message when the tone stops W H S P R P A G E xxxx F L A S H I N G To reject an ongoing Whisper Page Do Not Disturb Whisper 1 Press DND WHISPER upo...

Страница 216: ...r 4 After the whisperer disconnects you are automatically reconnected to the original conversing party Note If you double press the flashing DSS key this will initiate a 3 way call i e the whisperer w...

Страница 217: ...nly If you activate DND Whisper from idle the feature will block your FlexSet from receiving all the following whisper pages To inhibit your FlexSet from receiving whisper calls 1 Press DND WHISPER D...

Страница 218: ...ral Office CO Area switching facility serving customers in a defined geographical location Class Of Service COS A Class Of Service COS consists of a list of features that are available to the telephon...

Страница 219: ...y using a defined key DSS can also be used on all accessible system ports Instead of dialing a number this can be done by pressing the programmed key Also provides busy lamp field for programmed stati...

Страница 220: ...ls When several loop keys are in use the station will act as if it is a multiline instrument On Hook Replacing the telephone handset on its cradle has the same effect as pressing the SPKR key Outside...

Страница 221: ...input and output along the communications system Station Group A number of stations linked together members for a common function such as ACD UCD group or Boss group A station can be defined as a memb...

Страница 222: ...matically when you dial a number see also Auto transfer on page A 1 Trunk An outside line from the telephone company that terminates at the customer s location Trunk Group A number of trunks linked to...

Страница 223: ...one signals The most frequently heard tones are Break In Break Out Tone A warning tone received by a station user indicating that a third party has broken into or is leaving breaking out an existing c...

Страница 224: ...condary COS Inside Dial Tone After off hooking lifting your handset from idle or pressing speakerphone SPKR key Key Click When defined for the FlexSet a tone heard when pressing a number on the dial p...

Страница 225: ...that there is a message waiting for you Tick Tone A tone indicating that you may continue dialing VIP Tone A warbling tone heard when receving a call from a station designated as VIP Enables you to i...

Страница 226: ...is on hold or park normally the telephone does not ring FLASHING A signal that flashes at a slow rate of 60 pulses per minute 800 200mS Typically indicates that a call is pending in most cases the st...

Страница 227: ...er 4 send special information tone 5 misdialed trunk prefix 6 channel unacceptable notify system manager 7 call awarded and being delivered in an established channel no action 8 prefix 0 dialed but no...

Страница 228: ...k number and call again 23 reverse charging rejected 24 call suspended 25 call resumed 26 non selecting user clearing 27 destination out of order call later 28 invalid format address incomplete check...

Страница 229: ...39 transit delay range cannot be achieved 40 throughput range cannot be achieved 41 temporary failure call later 42 switching equipment congestion call later 43 access information discarded no action...

Страница 230: ...red 55 incoming calls barred within GUG 56 call waiting not subscribed 57 bearer capability not authorized notify system manager 58 bearer capability not presently available call later 63 service or o...

Страница 231: ...value notify system manager 82 channel does not exist 83 a suspended call exists but this call identity does not no action 84 call identity in use no action 85 no call suspended no action 86 call hav...

Страница 232: ...andatory information element is missing notify system manager 95 invalid message unspecified notify system manager 97 message type non existent or not implemented notify system manager 98 message not...

Страница 233: ...ion 2004 update 20 Oct 2009 Tadiran Telecom Business Systems Ltd International Headquarters Tadiran Telecom Business Systems Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262...

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