27
Problem
Recommended Solution
Controller unit
runs longer
than expected.
A therapy session will last approximately 60 minutes .
Please call Customer Service
*
(toll free) if controller unit
runs significantly longer than 60 minutes .
Zippers
have broken
or become
disconnected
from garment.
Please call Customer Service
*
(toll free) for assistance .
Any button
does not
function.
1 . Power down the device . Power up the device by
pressing the ON/OFF button .
2 . Please call Customer Service
*
(toll free) for instructions .
The controller
unit makes
an abnormal
noise.
1 . Stop the treatment session by pressing the START/PAUSE
button .
2 . Verify the noise has stopped .
3 . Restart the treatment by pressing the START/PAUSE
button .
4 . If the noise continues, contact Customer Service
*
.
*Tactile Medical Customer Service can be contacted at
612.355.5100 or 833.382.2845 (833.3
TACTILE
) (toll free, U.S. only)
7 a.m. to 7 p.m. Central Time, Monday–Friday.
