11-10
PPT 8800 Series Product Reference Guide for Embedded Windows
®
CE .NET
Troubleshooting
Table 11-1. Troubleshooting the Terminal
Problem
Cause
Solution
Terminal does not turn on.
Lithium-ion battery not
charged.
Charge or replace the lithium-ion battery in
the terminal.
Lithium-ion battery not
installed properly.
Ensure battery is installed properly. See
System crash.
Perform a soft reset. If the terminal still does
not turn on, perform a hard reset. See
Resetting the Terminal on page 2-15
.
Rechargeable lithium-ion
battery did not charge.
Battery failed.
Replace battery. If your terminal still does
not operate, try a soft reset, then a hard
reset. See
Resetting the Terminal on page
Terminal removed from
cradle while battery was
charging.
Insert terminal in cradle and begin charging.
The lithium-ion battery requires 2 1/2 hours
to recharge fully.
Cannot see characters on
display.
Terminal not powered
on.
Press the Power button.
Fail to communicate with
IrDA printer.
Distance from printer is
between 5 inches and 39
inches.
Bring the terminal closer to the printer and
attempt communication again.
Obstruction interfered
with communication.
Check the path to ensure no objects were in
the way.
Application is not
enabled to run IrDA
printing.
Printer support must be included with the
application to run IrDA printing on the
terminal. See your System Administrator.
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