Appendix H
Troubleshooting
Appendix H
Troubleshooting
Overview
The MK2200 troubleshooting is provided in three sections:
•
offers troubleshooting scenarios for the MK2200.
•
OS Upgrade Troubleshooting on page H-5
provides OS upgrade troubleshooting scenarios for the
MK2200.
•
MK2200 Version Information on page H-6
describes how to identify the MK2200 version.
Troubleshooting Notes
When configuring the MK2200 System Menu screens, save and reboot the MK2200 to apply the changes. To
save some Control Panel changes across cold boot cycles, on the MK2200, select
Start > Programs > Save
Configuration
(see
Control Panel Configuration Parameters on page 3-24
Troubleshooting
•
MK2200 does not turn on on page H-2
•
MK2200 appears to lock up upon bootup on page H-2
•
MK2200 does not respond to polls from the host computer on page H-2
•
MK2200 does not send data to host computer on page H-3
•
Web Kiosk Software Suite does not work after making changes to the MK2200 on page H-3
•
Scanner does not recognize configuration bar codes on page H-3
•
•
Reg file values are not copied into the Registry at boot time on page H-3
•
The screen does not respond to pen input on page H-3
•
AirBeam fails to start; abstart.exe crashed at boot up on page H-3
•
Need to determine a device MAC address on page H-3
•
The wireless MK2200 does not retain its WEP Key encryption after a reboot on page H-4
•
The Mobile Companion icon does not appear in the task tray on page H-4
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Страница 215: ...Appendix D Web Kiosk Software Suite Bar Codes D 3 Glue Stick Transparent Tape 0 71709 00166 7 0 51131 77138 3...
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