Appendix H: Troubleshooting H - 3
MK2200 does not send data to
host computer
MK2200 is not
programmed to work
with the host.
Check setup communication
parameters.
MK2200 is not
connected to the host.
Check cables to host computer.
Web Kiosk Software Suite does
not work after making changes
to the MK2200
Web Kiosk Software
Suite parameter
settings inconsistent
with latest program
changes and/or
corrupt files.
Locate and delete the files associated
with the Web Kiosk Software Suite (in
the My Computer/Application folder).
Then reload the files associated with
the Web Kiosk Software Suite. See
Installing the Web Kiosk Software
Suite on page 6-2
.
Scanner does not recognize
configuration bar codes
The scan driver does
not support parameter
bar code scanning.
Configure the scanner using scanning
C API or Active X scanner object.
Parameter changes made
using System Menu were not
retained after the MK2200 was
re-booted
Parameter changes
were not saved.
See
Reg file values are not copied
into the Registry at boot time
More than one .reg file
and duplicate registry
entries are present.
Review all .reg files in /Application and
/Platform and ensure they have no
conflicts.
The screen does not respond
to pen input
The screen is not
properly calibrated, or
is off center.
See
AirBeam fails to start;
abstart.exe crashed at boot up
System Menu or RDM
is used to enable
DHCP receive
options.
Do not use the System Menu or RDM
to enable DHCP receive options 1, 3,
6, 15, 44, 46, 47, 66, and 67. They are
already enabled in dhcpoptions.reg as
a part of the AirBeam package. Refer
to AirBeam documentation for this
configuration.
Need to determine a device
MAC address
N/A
Open
Start > Programs >
CommandPrompt
. Type ipconfig /all
to display the MAC address next to
‘address’.
Table H-1
Troubleshooting (Continued)
Problem
Possible Causes
Possible Solutions
Содержание MK2200 MicroKiosk
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Страница 215: ...Appendix D Web Kiosk Software Suite Bar Codes D 3 Glue Stick Transparent Tape 0 71709 00166 7 0 51131 77138 3...
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