Appendix H: Troubleshooting H - 5
If problems still occur, see
MK2200 Version Information on page H-6
for system information before calling for
service help.
OS Upgrade Troubleshooting
•
Monitor Upgrade Troubleshooting on page H-5
.
•
Partition Table Upgrade Troubleshooting on page H-6
•
Command File Upgrade Troubleshooting on page H-6
Flash file system is corrupt
Reset or power loss
during write to file
system.
Format file system partition using
Start
> Settings > Control Panel > Storage
Manager
, and re-install partition data.
Copying large amount of files
from PC card to the application
folder fails with error "Access is
denied"
Archive bit of the
folder properties set.
Clear the archive bit of folder
properties.
When using SaveConfig to
save settings and cycling
power before the Save
Complete message appears,
the device does not boot
properly.
Similarly, when using ActiveX
or C API to save configurations,
the device does not boot
properly.
Corrupt mkconfig.reg
file.
Use ActiveSync to delete the existing
mkconfig.reg file or use Monitor to
repartition the Application partition.
Table H-1
Troubleshooting (Continued)
Problem
Possible Causes
Possible Solutions
NOTE
If OS upgrading repeatedly fails when using a PC card, use the Fat-16 system to format the
PC card before saving the upgrade files.
Table H-2
OS Upgrade Troubleshooting
Problem
Possible Causes
Possible Solutions
Monitor Upgrade Troubleshooting
Downloading Message, error
screen
Monitor upgrade
error.
Remove power from the MK2200, and
restore power to reboot the MK2200.
Hold the
A
button during the reboot.
The IPL main menu displays. Repeat
the monitor upgrade procedure.
MK2200 does not boot after
performing a monitor update
Monitor upgrade
failure.
Failures during the monitor upgrade
often render the MK2200 inoperable. If
the MK2200 does not boot after
performing a monitor update, contact
Symbol Support.
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