Symantec 10744983 - Mail Security 8320, Руководство администратора

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Checking for new Spam Quarantine messages
New messages that have arrived since logging in and checking quarantined
messages are not shown in the message list until you do one of the following:
■
Click the Quarantine tab (or, if viewing Virus Quarantine, click Spam
Quarantine in the left pane).
■
Click Display All.
Except for immediately after performing either of these two actions, newly arrived
messages are not displayed in Spam Quarantine.
Administrator message list page
The administrator message list page provides a summary of the messages in Spam
Quarantine. The user message list page is very similar.
See “Differences between the administrator and user message list pages” on page 135.
Working with messages on the message list page
The following steps describe how to perform some common tasks on the message
list page.
To sort messages
◆ Click on the To, From, Subject, or Date column heading to select the column
by which to sort.
A triangle appears in the selected column that indicates ascending or
descending sort order. Click on the selected column heading to toggle between
ascending and descending sort order. By default, messages are listed in date
descending order, meaning that the newest messages are listed at the top of
the page.
To view messages
◆ Click on a message subject to view an individual message.
To redeliver misidentified messages
◆ Click on the check box to the left of a misidentified message and then click
Release to redeliver the message to the intended recipient.
This action also removes the message from Spam Quarantine. Depending on
how you configured Spam Quarantine, a copy of the message may also be
sent to an administrator email address (such as yourself), Symantec, or both.
This allows the email administrator or Symantec to monitor the effectiveness
of Symantec Mail Security.
133 Working with Spam Quarantine
Working with messages in Spam Quarantine for administrators