SWIMEX PARTS RETURN POLICY
In order to allow SwimEx to more efficiently track parts returned to us and to properly
account for their costs, the system described below has been instituted. In order for this
procedure to eliminate parts handling problems that have occurred in the past, you as a dealer
or retail customer must assist by following the steps outlined below. If any questions arise,
please contact the SwimEx Customer Service Department PRIOR to shipping parts to us.
All parts being returned to SwimEx must have a Return Authorization number assigned to
them prior to their shipment. This R.A. number will be assigned by the Customer Service
Department only. In the case of parts to be returned after the receipt of replacement parts or
of a follow up order, a highly visible yellow shipping label indicating the R.A. number will be
included with the outgoing order. This same label will be mailed to you in the case of parts
being returned with no replacement or follow up parts order. It is an absolute necessity that
this label be used; packages arriving without such identification will be refused by the TPI
Receiving Department, and subject to return shipment or storage charges at the sender's
expense.
Parts shipped to dealers or retail customers as warranty replacement orders will originally be
invoiced to the dealer's or retail customer's account. Upon receipt and a determination that
warranty coverage is to be extended, SwimEx will move the charges from the customer's
account and transfer the order to the appropriate warranty account. If return warranty parts
are not received within 30 days, the billing for the shipment of new parts remains on the
dealer's or retail customer's account, and will be treated as a regular parts order.
Parts returned by dealers or retail customers will be subject to a fifteen percent restocking fee
in cases NOT involving defective, mis-shipped, or warranty merchandise.
