3-5
Chapter 3: Troubleshooting
Note:
The SPI BIOS chip installed on this motherboard is not removable. To
repair or replace a damaged BIOS chip, please send your motherboard to RMA
at Supermicro for service.
Question:
What's on the CD that came with my motherboard?
Answer:
The supplied compact disc has quite a few drivers and programs that
will greatly enhance your system. We recommend that you review the CD and
install the applications you need. Applications on the CD include chipset drivers
for Windows and security and audio drivers.
Question: After I have installed 4 pieces of 1GB Memory, why does the BIOS
only detect about 3.145 GB of memory during POST?
Answer:
Because the chipset does not support memory remapping, and PCI-E
memory requires a great deal of memory, so there is a memory hole located
around the 4GB memory address.
Question: When I plug in my 1600 MHz XMP DDR3 memory into my X7SBU
motherboard, the system hangs. How can I make it work at 1600MHz?
Answer:
This is an issue with some memory vendors. Insert the memory module
in the motherboard's black-colored slots.
3-4 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required be-
fore any warranty service will be rendered. You can obtain service by calling your
vendor for a Returned Merchandise Authorization (RMA) number. When returning
to the manufacturer, the RMA number should be prominently displayed on the
outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and
handling charges will be applied for all orders that must be mailed when service
is complete.
For faster service, RMA authorizations may be requested online (http://www.super-
micro.com/support/rma/).
This warranty only covers normal consumer use and does not cover damages in-
curred in shipping or from failure due to the alteration, misuse, abuse or improper
maintenance of products.
During the warranty period, contact your distributor first for any product problems.
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