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3-3

Chapter 3: Troubleshooting

Troubleshooting

web site (http://www.supermicro.com/techsupport.htm) before con-

tacting Technical Support.

2. BIOS upgrades can be downloaded from our web site at

http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed depending on the modifica-

tions to the boot block code.

3. If you still cannot resolve the problem, include the following information

when contacting Super Micro for technical support:

• Motherboard model and PCB revision number

• BIOS release date/version

(this can be seen on the initial display when your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at

http://www.supermicro.com/techsupport/contact_support.htm.

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can be

reached by e-mail at [email protected] or by fax at:

(408) 503-8000, option 2.

3-3

Frequently Asked Questions

Question: What are the various types of memory that the 370DE6/

370DER motherboard can support?

Answer: The370DE6/370DER/370DEI has four DIMM slots that support 168-

pin, registered ECC DIMMs ECC only. Unbuffered SDRAM or non-ECC

memory is not supported. PC133 and PC100 memory are both fully sup-

ported at their respective speeds. Important: The memory employs a

t w o - w a y i n t e r l e a v i n g s c h e m e , w h i c h r e q u i r e s y o u t o i n s t a l l

memory modules in pairs (-first in the two slots of Bank0, and

then, in both slots of Bank1, if needed.)

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are

experiencing no problems with your system. Updated BIOS files are located

on our web site at http://www.supermicro.com. Please check our BIOS

warning message and the info on how to update your BIOS on our web

site. Also, check the current BIOS revision and make sure it is newer than

Содержание Super 370DE6

Страница 1: ...SUPER 370DE6 SUPER 370DER SUPER 370DEI USER S MANUAL Revision 2 0 SUPER...

Страница 2: ...O USE THIS PRODUCT OR DOCUMENTATION EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN PARTICULAR THE VENDOR SHALL NOT HAVE LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THE PRODU...

Страница 3: ...370DER 370DER 370DEI 370DEI mainboard and pro vides detailed information about the chipset Chapter 2 begins with instructions on handling static sensitive devices Read this chapter when you want to in...

Страница 4: ...13 SUPER 370DEI SECTION 1 14 SUPER 370DEI Image 1 15 SUPER 370DEI Layout 1 16 SUPER 370DEI Layout 1 17 SUPER 370DEI Quick Reference 1 18 SUPER 370DEI Quick Reference 1 19 General SECTION 1 20 Features...

Страница 5: ...Extra Universal Serial Bus Connection USB4 2 12 Wake On LAN 2 12 Power Supply Fail Header 2 13 SLED1 SCSI LED Indicator 2 13 2 6 DIP Switch Settings 2 14 DIP Switch 1 Core Bus Ratio 2 14 2 7 Jumper Se...

Страница 6: ...3 3 Frequently Asked Questions 3 3 3 4 Returning Merchandise for Service 3 5 Chapter 4 BIOS 4 1 Introduction 4 1 4 2 BIOS Features 4 2 4 3 Running Setup 4 2 Standard CMOS Setup 4 3 4 4 Advanced CMOS S...

Страница 7: ...Notes SUPER 370DE6 370DER 370DEI User s Manual viii...

Страница 8: ...llowing items have all been included with your motherboard If anything listed here is damaged or missing contact your retailer One 1 Supermicro Mainboard One 1 ribbon cable for IDE devices One 1 flopp...

Страница 9: ...rt Web site www supermicro com European Office Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 E mail sales supermi...

Страница 10: ...Chapter 1 Introduction 1 3 Introduction Notes...

Страница 11: ...SUPER 370DE6 370DER 370DEI User s Manual 1 4 Introduction SUPER 370DE6 SECTION...

Страница 12: ...Chapter 1 Introduction 1 5 Introduction SUPER 370DE6 Figure 1 1 SUPER 370DE6 Image...

Страница 13: ...CPU 1 CPU FAN2 BANK0 PWR_SEC IDE 1 IDE 2 JP1 J13 J14 ULTRA160 LVD SCSI CHA JF1 JP3 WOR CPU 2 JP62 3V PCI64 2 BIOS SOUTH BRIDGE JP54 JP57 JA4 SLED AIC 7899 SUPER I O BANK1 BANK0 BANK1 OH FAN CHASSIS F...

Страница 14: ...Ratio Connectors Description ATX POWER 1 Primary ATX Power Connector ATX POWER 2 Secondary ATX Power Connector BANK0 BANK1 Memory RAM Slots COM1 COM2 COM1 COM2 Serial Port Connector CPU1 CPU2 CPU 1 an...

Страница 15: ...SUPER 370DE6 370DER 370DEI User s Manual 1 8 Introduction SUPER 370DER SECTION...

Страница 16: ...Chapter 1 Introduction 1 9 Introduction SUPER 370DER Figure 1 2 SUPER 370DER Image...

Страница 17: ...OM1 PS 2 KB MOUSE BATTERY J16 Parallel Port FLOPPY 11 475 ATX POWER CPU FAN1 J18 CPU 1 CPU FAN2 CHASSIS FAN BANK0 PWR_SEC IDE 1 IDE 2 JP1 J13 J14 ULTRA160 LVD SCSI CHA JBT1 JF1 JP3 WOR VGA CPU 2 JP65...

Страница 18: ...J13 J14 ULTRA160 LVD SCSI CHA JBT1 JF1 JP3 WOR VGA CPU 2 JP65 PWR LED 3V PCI64 J11 BIOS SOUTH BRIDGE WOL JP56 JA4 1 SLED 1 AIC 7899 SUPER I O BANK1 BANK0 BANK1 OH FAN OVERHEAT FAN CHASSIS FAN SW1 NORT...

Страница 19: ...0DER V 1 00 only Note 2 If the FSB speed is 100MHz JP63 should be set to on DIP Switches Description Default Setting SW1 1 4 CPU Core Bus Ratio Connectors Description ATX POWER Primary ATX Power Conne...

Страница 20: ...DER V 1 00 only Note2 If the FSB speed is 100MHz JP63 should be set to On DIP Switches Description Default Setting SW1 1 4 CPU Core Bus Ratio Connectors Description ATX POWER Primary ATX Power Connect...

Страница 21: ...SUPER 370DE6 370DER 370DEI User s Manual 1 14 Introduction SUPER 370DEI SECTION...

Страница 22: ...Chapter 1 Introduction 1 15 Introduction SUPER 370DEI Figure 1 2 SUPER 370DEI Image...

Страница 23: ...ER CPU FAN1 J18 CPU 1 CPU FAN2 CHASSIS FAN BANK0 IDE 1 IDE 2 JP1 J13 J14 JBT1 JF1 JP3 12 05 VGA CPU 2 JP65 PWR LED 3V PCI64 J11 BIOS SOUTH BRIDGE JP56 1 SUPER I O BANK1 BANK0 BANK1 OH FAN OVERHEAT FAN...

Страница 24: ...J11 BIOS SOUTH BRIDGE JP56 1 SUPER I O BANK1 BANK0 BANK1 OH FAN OVERHEAT FAN CHASSIS FAN SW1 NORTH BRIDGE COM2 Rage XL VGA LAN1 LAN2 J15 POWER LED SPEAKER JP57 JP62 JP60 JP61 1 JP63 1 JP59 1 J214 Ban...

Страница 25: ...IP Switches Description Default Setting SW1 1 4 CPU Core Bus Ratio Connectors Description ATX POWER Primary ATX Power Connector BANK0 BANK1 Memory RAM Slots COM1 COM2 COM1 2 Serial Port Conn Header CP...

Страница 26: ...On DIP Switches Description Default Setting SW1 1 4 CPU Core Bus Ratio Connectors Description ATX POWER Primary ATX Power Connector BANK0 BANK1 Memory RAM Slots COM1 COM2 COM1 2 Serial Port Conn Heade...

Страница 27: ...SUPER 370DE6 370DER 370DEI User s Manual 1 20 Introduction GENERAL SECTION...

Страница 28: ...vertical profile Note 3 Memory Modules should be installed in pairs first in the two slots of Bank0 then in both slots of Bank1 if needed Chipset ServerWorks ServerSet III HE Super Light see page 1 13...

Страница 29: ...0DER 370DER 370DEI 2 EIDE bus master interfaces support Ultra DMA 33 1 floppy port interface up to 2 88 MB 2 Fast UART 16550A compatible serial ports 1 EPP ECP Enhanced Parallel Port Extended Capabili...

Страница 30: ...vious Motherboard Features Section for details on the PCI slots included on each motherboard CNB20HE SL Host North Bridge Pentium III FCPGA CPU OSB4 South Bridge 133 100 MHz Host Bus PC133 PC100 Regis...

Страница 31: ...ug Play USBs power management interrupt controllers and the SMBus 1 3 Special Features ATI Graphics Controller 370DER DER 370DEI only The 370DER 370DER 370DEI has an integrated ATI video controller ba...

Страница 32: ...fans are controlled by the power manage ment functions The thermal fan is controlled by the overheat detection logic Environmental Temperature Control The thermal control sensor monitors the CPU temp...

Страница 33: ...viruses from infecting the BIOS area and destroying valuable data Auto Switching Voltage Regulator for the CPU Core The auto switching voltage regulator for the CPU core can support up to 20A current...

Страница 34: ...r When the CPU goes into a suspend state the chassis power LED will start blinking to indicate that the CPU is in suspend mode When the user presses any key the CPU will wake up and the LED will autom...

Страница 35: ...300W of power an even higher wattage power supply is recommended for high load configurations Also your power supply must provide a 5V standby voltage that supplies at least 720 mA of current But for...

Страница 36: ...baud rate of up to 115 2 Kbps as well as an advanced speed with baud rates of 250 K 500 K or 1 Mb s which support higher speed modems The Super I O supports one PC compatible printer port SPP Bi direc...

Страница 37: ...fore removing the board from the anti static bag Handle the board by its edges only do not touch its components periph eral chips memory modules or gold contacts When handling chips or modules avoid t...

Страница 38: ...ing any jumper settings See Figure 2 1 for views of the 370 pin FCPGA socket before and after processor installation Mounting the Motherboard in the Chassis All motherboards have standard mounting hol...

Страница 39: ...Chapter 2 Installation 2 3 Installation Figure 2 1 FCPGA Socket Empty and with Processor Installed screwed in tightly Then use a screwdriver to secure the motherboard onto the motherboard tray...

Страница 40: ...memory modules be installed in pairs first in the two slots of Bank0 and then in both slots of Bank1 if needed 2 Insert each DIMM module vertically into its slot Pay attention to the two notches along...

Страница 41: ...ee Figure 2 3 below for the colors and locations of the various I O ports Parallel Port Burgundy COM1 COM2 Keyboard Purple Mouse Green USB Ports Black Figure 2 3a I O Port Locations and Definitions 37...

Страница 42: ...DEI the COM2 connector as shown in Figure 2 3 is replaced by a VGA connector The COM2 connection is made with a header located near the Ultra160 SCSI channel B header JA3 on the motherboard Note On th...

Страница 43: ...itions for JF1 on the 370DER are provided below Refer to pages 2 8 to 2 13 for descriptions and 370DE6 pin definitions Figure 2 4 JF1 Connections PWR_LED Speaker I2 C NIC LED JF1 Keyboard Lock IDE LED...

Страница 44: ...in definitions 370DE6 Pin Number 1 3 5 Definition 5V Key GND Table 2 3 PWR_LED Pin Definitions JF1 360DER DER 370DEI 24 pin connector The power supply connector on the 370DER DER 370DEI meets the SSI...

Страница 45: ...s located on JF1 This connector attaches to the hardware reset switch on the computer case See Table 2 7 for pin definitions 370DE6 Pin Number 15 17 Definition Reset Ground Table 2 7 Reset Pin Definit...

Страница 46: ...Definition 5V GND Overheat LED OH Connect an LED to the OH connec tion on JF1 to provide advanced warning of chassis overheating Refer to Table 2 11 for pin defini tions 370DE6 Pin 26 25 Definition OH...

Страница 47: ...at fans desig nated CPU CHASSIS and OH FAN respectively Refer to Table 2 14 for pin definitions Serial Ports On the 370DE6 the COM1 and COM2 serial ports are located un der the parallel port see Figur...

Страница 48: ...Serial Bus Pin Definitions Pin Number Definition 1 5V 2 P0 3 P0 4 Ground 5 N A Pin Number Definition 1 5V 2 P0 3 P0 4 Ground 5 Key USB0 USB1 Pin Number 1 2 3 Definition 5V Standby Ground Wake up Tabl...

Страница 49: ...available when using Supermicro power supplies See Table 2 20 for pin definitions Table 2 20 Power Supply Fail Header Pin Definitions JP54 Pin Number 1 2 3 4 Definition P S 1 Fail Signal P S 2 Fail S...

Страница 50: ...W1 has four individual switches which are used to set the core bus ratio The example on the right will show you which CPU Core Bus Ratio to use The general rule is to divide the CPU speed by the bus s...

Страница 51: ...ion 1 2 Position 2 3 Normal CMOS Clear Front Side Bus Speed CPU speed FSB x Core Bus ratio Table 2 24a Jumper Settings JP1 Jumper Position 1 2 2 3 OFF Definition Auto 100 MHz 133 MHz Note The Auto set...

Страница 52: ...LE The SCSI Termination jumper aallow you to enable or disable termination for the SCSI connec tors The normal default position is open to enable SCSI termination See Table 2 25 for jumper settings Ju...

Страница 53: ...y you in the event of a power supply failure This feature assumes that three power supply units are installed in the chassis with one acting as a backup If you only have one or two power supply units...

Страница 54: ...Enable 18 DIR 20 STEP 22 Write Data 24 Write Gate 26 Track 00 28 Write Protect 30 Read Data 32 Side 1 Select 34 Diskette Table 2 30 Floppy Connector Pin Definitions JP15 Pin Number Function 1 Reset I...

Страница 55: ...DB 13 DB 14 DB 15 DB P1 DB 0 DB 1 DB 2 DB 3 DB 4 DB 5 DB 6 DB 7 DB P GROUND GROUND TERMPWR TERMPWR RESERVED GROUND ATN GROUND BSY ACK RST MSG SEL C D REQ I O DB 8 DB 9 DB 10 DB 11 Connector Contact Nu...

Страница 56: ...ppear click on the My Computer icon and then on the icon representing your CDROM drive Finally double click on the S Setup icon Figure 2 5 Driver Tool Installation Display Screen Click the icons showi...

Страница 57: ...ose for the keyboard and mouse 3 Remove all add on cards 4 Install one CPU making sure it is fully seated and connect the chassis speaker and the power LED to the motherboard Check all jumper settings...

Страница 58: ...eller for troubleshooting services They should know of any possible problem s with the specific system configuration that was sold to you 1 Please go through the Troubleshooting Procedures and Frequen...

Страница 59: ...hnical support department We can be reached by e mail at support supermicro com or by fax at 408 503 8000 option 2 3 3 Frequently Asked Questions Question What are the various types of memory that the...

Страница 60: ...en load Optimal Values in the BIOS Question After flashing the BIOS my system does not have video How can I correct this Answer If the system does not have video after flashing your new BIOS it indica...

Страница 61: ...to implement the ACPI features on the motherboard 3 4 Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required before any warranty service will...

Страница 62: ...3 6 SUPER 370DE6 370DER 370DEI User s Manual Troubleshooting Notes...

Страница 63: ...des power to the BIOS ROM enabling it to retain the system parameters Each time the computer is powered on the computer is then configured with the values stored in the BIOS ROM by the system BIOS whi...

Страница 64: ...ppy drive AMIBIOS supports PC Health Monitoring chips When a failure occurs in a monitored activity AMIBIOS can sound an alarm and display a message The PC Health Monitoring chips monitor CPU temperat...

Страница 65: ...illustrate how to navigate through the menus Note Items displayed in gray are preset and cannot be selected Items with a blue arrow are commands not options i e Discard Changes The Main BIOS Setup Men...

Страница 66: ...screen such as SuperIO Configuration to go to the sub screen for that item Advanced BIOS Setup options are displayed by highlighting the option using the arrow keys All Advanced BIOS Setup options are...

Страница 67: ...dress This option specifies the base I O port address of serial port 2 The settings for this item include Disabled 2F8 3E8 and 2E8 Serial Port 2 IRQ This option specifies the Interrupt Request address...

Страница 68: ...es the parallel port mode The settings for this item include Normal Bi directional EPP and ECP ECP Mode DMA Channel 370DE6 370DER 370DER 370DEI 370DEI This option allows the user to set the setting fo...

Страница 69: ...a method of addressing data on a disk drive In LBA mode the maximum drive capac ity is 137 GB The settings are Disabled and Auto Select Disabled to disable LBA mode Select Auto to enable LBA mode if y...

Страница 70: ...et Multi word DMA0 through DMA2 Select UDMA0 trhough UDMA4 to set Ultra DMA0 through Ultra DMA4 S M A R T S M A R T stands for Self Monitoring Analysis and Reporting Technology a feature that can help...

Страница 71: ...ed or Disabled Enabled allows the drive to be used normally read write and erase functions can all be performed Disabled prevents the hard disk from being erased This function is effective only when t...

Страница 72: ...8 MB 3 1 2 The Enabled setting is effective only if the device is accessed through BIOS Floppy Drive Seek Use this option to Enable or Disable the floppy seek routine on bootup Boot Settings Configura...

Страница 73: ...er repeats a key to over 20 times per second Under normal opera tions this setting should not be changed Slow This sets the rate the computer repeats a key to under 8 times per second System Keyboard...

Страница 74: ...This option allows the operating system and applications to be able to read the CPU serial number from your CPUs The settings are Enabled and Dis abled Note This option is not available for Intel Cel...

Страница 75: ...rive errors Clear All Event Logs This option can be used to tell the system to clear the event log on the next boot up The settings are No and Yes View Event Log Highlighting this and pressing Enter w...

Страница 76: ...tion allows the system to auto detect and display the temperatures of CPU1 and CPU2 System Overheat Warning This option allows you to Enable or Disable a system overheat warning signal used to notify...

Страница 77: ...g at the above address are copied shadowed from ROM to RAM for faster application When set to Cached WP the contents of 16 KB of BIOS SETUP UTILITY Main Advanced Chipset PCIPnP Power Boot Security Exi...

Страница 78: ...Latency This option defines the SDRAM CAS Lantency settings CAS stands for Column Address Strobe Settings include CAS Lantgency 3 CAS Lantgency 2 Memory Auto Precharge The settings are Enabled and Dis...

Страница 79: ...Full Delay 1 5 BCLK 2 5 BLCK and 3 5 BLCK Scrubbing Enable The settings are Enabled and Disabled AGP Device Address Space Size This settings for this option are 32MB 64MB 128MB 256MB and 512MB AGP Ope...

Страница 80: ...iguration Data Choosing the Yes setting will cause the PnP configuration data in the BIOS to be cleared on the next boot up Choosing the No setting does not force PnP data to be cleared on the next bo...

Страница 81: ...k with your adapter card manuals first before modifying the default settings in the BIOS PCI IDE BusMaster The settings for this option are Disabled and Enabled Enable to specify that the IDE controll...

Страница 82: ...g DOS The Auto setting auto detects USB keyboards or mice and if found allows them to be utilized during boot and while using DOS IRQ 3 IRQ 4 IRQ 5 IRQ 7 IRQ 9 IRQ 10 IRQ 11 IRQ 14 IRQ 15 The settings...

Страница 83: ...ailable means the specified DMA channel is avail able for use by PCI PnP devices Reserved means the specified DMA chan nel is reserved for use by Legacy ISA devices Reserved Memory Size This option sp...

Страница 84: ...are O S Power Management Power Button Mode Sleep Button Mode Green PC Monitor Power State Video Power Down Mode Inactivity Timer Suspend Timeout Minutes IRQ1 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ9 IRQ10 IRQ11...

Страница 85: ...S This option allows the system to utilize Intel s ACPI Advanced Configuration and Power Interface specification Settings are No and Yes DOS Windows 3 x and Windows NT are examples of non ACPI aware o...

Страница 86: ...resume the system s normal power up state when activated Settings are Ignore and Monitor All IRQs are defaulted to Ignore except for IRQ 1 12 and 14 whcih default to Monitor USB Controller Resume This...

Страница 87: ...able system devices The settings for the 1st Boot Device are Removable Device ATAPI CDROM Hard Drive and Disabled 2nd Boot Device The settings for the 2nd Boot Device are Removable Device ATAPI CDROM...

Страница 88: ...ew the boot sequency of hard drives that have been auto detected or entered manually on your system Removable Devices Use this screen to view the boot sequency of the removeable devices that have been...

Страница 89: ...y If you select password support you are prompted for a 1 6 character password Type the password on the keyboard The password does not appear on the screen when typed Make sure you write it down If yo...

Страница 90: ...sword Use this option to clear the user password so that it is not required to be entered when the system boots up Boot Sector Virus Protection This option allows you to enable or disable a virus dete...

Страница 91: ...p with saving the changes Select Screen Select Item Enter Go to Sub Screen F1 General Help F10 Save and Exit ESC Exit V02 03 C Copyright 1985 2000 American Megatrends Inc Exit Saving Changes Highlight...

Страница 92: ...l devices and system features Load Failsafe Defaults Highlighting this setting and then pressing Enter provides the safest set of parameters for the system Use them if the system is behaving errati ca...

Страница 93: ...screen Fatal errors are those which will not allow the system to continue the boot up procedure If a fatal error occurs you should consult with your system manufacturer for possible repairs These fat...

Страница 94: ...The BIOS cannot switch to protected mode 7 beeps Processor exception interrupt error The CPU generated an exception interrupt 8 beeps Display memory read write error The system video adapter is eithe...

Страница 95: ...starting Next the initialization code checksum will be verified D1h Initializing the DMA controller performing the keyboard controller BAT test starting memory refresh and entering 4 GB flat mode nex...

Страница 96: ...flash ROM FFh Flash ROM programming was successful Next restarting the system BIOS B 3 Uncompressed Initialization Codes The following runtime checkpoint codes are listed in order of execution These c...

Страница 97: ...ng the 15 second on off time next 2Bh Passing control to the video ROM to perform any required configuration before the video ROM test 2Ch All necessary processing before passing control to the video...

Страница 98: ...splay mode is set Displaying the power on message next 38h Initializing the bus input IPL general devices next if present See the last page of this chapter for additional information 39h Displaying bu...

Страница 99: ...rforming the sequential and random memory test next 50h The memory below 1 MB has been tested and initialized Adjusting the displayed memory size for relocation and shadowing next 51h The memory size...

Страница 100: ...h A keyboard reset error or stuck key was found Issuing the keyboard controller interface test command next 82h The keyboard controller interface test completed Writing the command byte and initializi...

Страница 101: ...roller next 91h The floppy drive controller has been configured Configuring the hard disk drive controller next 95h Initializing the bus option ROMs from C800 next See the last page of this chapter fo...

Страница 102: ...yboard typematic rate is set Programming the memory wait states next A5h Memory wait state programming is over Clearing the screen and enabling parity and the NMI next A7h NMI and parity enabled Perfo...

Страница 103: ...ow byte of checkpoint is the system BIOS checkpoint where control is passed to the different bus routines The high byte of checkpoint indicates that the routine is being executed in Different buses Hi...

Страница 104: ...SUPER 370DE6 370DER 370DEI User s Manual B 10 APPENDIX B Notes...

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