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If this does not help there is nothing that can be done about it, but it was
nevertheless sounds from your child that first activated your parent unit, so you
have not been wrongly signalled! Interference during transmission may thus
be expected because units within a certain area will often use the same fre-
quency.
When your SuperNOVA is on standby you will not be disturbed by other baby
monitors unless they are adjusted to the same code and the same channel, in
contrast to other brands. You then simply chose your own personal combination
among the 15 digital codes and two channels, allowing 30 options (SDIPS). The
other code system (IPS) is permanently adjusted by the factory and is shown as
a number on a label in the battery compartment. The IPS code must be the
same for both units.
Bear in mind that radio signals may be blocked in areas with radio noise or
physical barriers. All electronic baby monitors transmit in a frequency range
where there may be disturbances, and they may from time to time fail without
any unit malfunction. This applies in particular where there are a number of
baby monitors within range of each other, if another unit is between your units
or close to your parent unit. The range is substantially reduced when the bat-
teries become weaker.
The warranty is voided if the seal on the units is broken! The warranty does not
include the batteries. Please attach a copy of your purchase receipt if you wish
to complain about the product. The warranty lasts for two years from the date
of purchase. Both units must be sent for repair! Once they have been sent in,
a decision will be made as to whether to repair or replace them. Please en-
sure that the detailed description of the malfunction is as complete as possible.
Avoid descriptions such as "does not work", "works only intermittently" etc. All
complaints are as a general rule addressed and repaired, but if the description
is vague or incomplete, chances are the repairman will be unable to locate the
malfunction. A complete malfunction description may tell the repairman what
needs to be repaired even if the malfunction cannot be duplicated in the work-
shop. Please remember to state:
• The distance between the units
• Battery and/or mains current
• Whether the baby unit displays a transmission symbol
• If the malfunction appears after the unit has been on for a period of time –
how long?
• Any intermittent malfunctions – how often?
A complete description of the malfunction will ensure you have a fully function-
ing unit, and you will be just as happy with your NOVA quality product as thou-
sands of others throughout Europe.
Enjoy the peace of mind your SuperNOVA Digital Babycall will give you!
Warranty
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