3-3
Chapter 3: Troubleshooting
2. BIOS upgrades can be downloaded from our web site at
(http://www.supermicro.
com/support/bios/
)
Note
: Not all BIOS can be
fl
ashed; it depends on the modi
fi
cations to the boot
block code.
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system
fi
rst boots up)
•System
con
fi
guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected] or by fax at: (408) 503-8000, option
2.
3-3 Frequently
Asked
Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X7DB3 has eight 240-pin DIMM slots that support DDR2 FDB ECC
533/667 SDRAM modules. It is strongly recommended that you do not mix memory
modules of different speeds and sizes. (See Chapter 2 for detailed Information.)
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are experi-
encing no problems with your system. Updated BIOS
fi
les are located on our web
site at http://www.supermicro.com/support/bios/. Please check our BIOS warning
message and the information on how to update your BIOS on our web site. Also,
check the current BIOS revision and make sure that it is newer than your BIOS
before downloading. Select your motherboard model and download the BIOS
fi
le
to your computer. You can choose from the zip
fi
le and the .exe
fi
le. If you choose
the zip BIOS
fi
le, please unzip the BIOS
fi
le onto a bootable device or a USB pen.
Run the batch
fi
le using the format
fl
ash.bat
fi
lename.rom from your bootable device
or USB pen to
fl
ash the BIOS. Then, your system will automatically reboot. If you
choose the .exe
fi
le, please run the .exe
fi
le under Windows to create the BIOS
fl
ash
fl
oppy disk. Insert the
fl
oppy disk into the system you wish to
fl
ash the BIOS. Then,
bootup the system to the
fl
oppy disk. The BIOS utility will automatically
fl
ash the
BIOS without any prompts. Please note that this process may take a few minutes
to complete. Do not be concerned if the screen is paused for a few minutes.
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