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Chapter 3: Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/TECHSUPPORT/techsupport.htm)
before contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at [email protected] or by fax at:
(408) 503-8000, option 2.
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Frequently Asked Questions
Question: What are the various types of memory that my mother-
board can support?
Answer:
TheX5DPA-TGM/X5DPA-TGM+ has four DIMM slots that support
184-pin, registered ECC DDR-266 or DDR-200 SDRAM DIMM modules. If
using 533 MHz processors, you must use DDR-266 memory (DDR-200 is not
supported at a 533 MHz front side bus speed. If a 400 MHz FSB CPU is
used, DDR-266 will run at 200MHz.) It is strongly recommended that you do
not mix memory modules of different speeds and sizes. Unbuffered
SDRAM, non-ECC memory and PC100/133 SDRAM modules are not sup-
ported.
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
