Supermicro x10qbi, Руководство пользователя

Страница: 74 / 127

3-4
X10QBi Platform User's Manual
normal range. Also, check the front-panel Overheat LED to make sure that the
Overheat LED is not on.
5. Adequate power supply: Make sure that the power supply provides adequate
power to the system and that all power connectors are connected. Please refer
to our website for more information on the minimum power requirement.
6. Proper software support: Make sure that the correct drivers are used.
B. When the system becomes unstable before or during OS installation, check
the following:
1. Source of installation: Make sure that the devices used for installation are work-
ing properly, including boot devices such as CD/DVD discs, CD/DVD-ROMs.
2. Cable connection: Check to make sure that all cables are connected and work-
ing properly.
3. Using minimum configuration for troubleshooting: Remove all unnecessary com-
ponents (starting with add-on cards first), and use the minimum configuration
(with a CPU and a memory module installed) to identify the trouble areas. Refer
to the steps listed in Section A above for proper troubleshooting procedures.
4. Identifying bad components by isolating them: If necessary, remove the com-
ponent in question from the chassis, and test it in isolation to make sure that it
works properly. Replace a bad component with a good one.
5. Check and change one component at a time instead of changing several items
at the same time. This will help isolate and identify the problem.
6. To find out if a component is good, swap it with a new one to see if the system
works properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the com-
ponent is good and the old system has problems.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a system and motherboard manufacturer, Supermicro also sells prod-
ucts through its channels, so it is best to first check with your distributor or reseller
for troubleshooting services. They should know of any possible problems with the
specific system configuration that was sold to you.