7
Contents
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................90
Website .............................................................................................................................90
Direct Links for the SYS-610U-TNR System .................................................................90
Direct Links for General Support and Information .......................................................90
7.2 BMC Interface .....................................................................................................................91
7.3 Troubleshooting Procedures .............................................................................................92
General Technique ............................................................................................................92
No Power ..........................................................................................................................92
No Video ...........................................................................................................................92
System Boot Failure .........................................................................................................93
Memory Errors ..................................................................................................................93
Losing the System Setup Configuration
...........................................................................93
When the System Becomes Unstable ..............................................................................93
7.4 POST Codes ......................................................................................................................95
7.5 Crash Dump Using the BMC Dashboard ............................................................................95
7.6 UEFI BIOS Recovery .........................................................................................................96
Overview ...........................................................................................................................96
Recovering the UEFI BIOS Image ....................................................................................96
Recovering the Main BIOS Block with a USB Device ......................................................96
7.7 CMOS Clear .....................................................................................................................101
7.8 BMC Reset .......................................................................................................................101
7.9 Where to Get Replacement Components ........................................................................102
7.10 Reporting an Issue ..........................................................................................................102
Technical Support Procedures ........................................................................................102
Returning Merchandise for Service .................................................................................102
Vendor Support Filing System ........................................................................................103
7.11 Feedback .........................................................................................................................103
7.12 Contacting Supermicro ....................................................................................................104
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
