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Chapter 7: Troubleshooting and Support
•
Make sure the the power suppy is seated correctly and AC input cable is attached.
•
Check that the motherboard battery still supplies approximately 3VDC. If it does not,
replace it.
•
Check that the system input voltage is 100-120v or 180-240v.
•
Turn the power switch on and off to test the system
No Video
If the power is on but you have no video, remove all add-on cards and cables.
Figure 7-3. Location of the MB Power LED
7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
Technical Support Procedures
or
Returning Merchandise for Service
sections in this chapter.
Power down
the system before
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1.
With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2.
Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems.
No Power
•
Check that the power LED on the motherboard is on.
LE2
REV:1.02
BAR CODE
BIOS
LICENSE
IPMI CODE
X12DPU(-6)
NVME1
SXB3_3
JTPM1
BT1
T-SGPIO3
JGPW1
JGPW2
JBT1
JUSB3
SXB1_3
PSU1
SXB3_2
JS2
JS1
JS3
JWD1
SP1
JSD2
PSU2
PCH
LE2
PW Supply2
PW Supply1
PWR_On LED
TPM/PO
RT80
P1_NVMe1
CPU2_PO
RT2C
SXB1C
USB3/4(3.0)
S-S
AT
A0~3
I-S
AT
A0~3
I-S
AT
A4~7
S-S
AT
A4
S-S
AT
A5
BATTERY
SXB3B
SXB3C
CPU2_PO
RT0C
CPU2_PO
RT1A
CPU2_PO
RT1C
CPU2_PO
RT0A
P2-DIMMF2
P2-DIMMF1
P2-DIMMH1
P2-DIMME2
P2-DIMME1
P2-DIMMG1
P2-DIMMH2
P2-DIMMG2
P2-DIMMC1
P2-DIMMC2
P2-DIMMD2 P2-DIMMD1
P2-DIMMB2
P2-DIMMA1
P2-DIMMA2
P2-DIMMB1
BP
PWR3
BP
PWR4
P1-DIMMC2
P1-DIMMD2
P1-DIMMC1
P1-DIMMD1 P1-DIMMA2 P1-DIMMA1 P1-DIMMB2 P1-DIMMB1
P1-DIMMF1 P1-DIMMF2 P1-DIMME1 P1-DIMME2 P1-DIMMH1 P1-DIMMH2 P1-DIMMG1 P1-DIMMG2
JPW4 JPW3
JGPW3
JSD1
JGPW4
GPU PWR3
GPU PWR1
GPU PWR2
GPU PWR4