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Chapter 7: Troubleshooting and Support
7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
or
Returning Merchandise for Service
changing any non hot-swap hardware components.
No Power
1. As you try to power up the system, note any beep codes.
2. Check that the power LED on the motherboard is on.
3. Make sure that no short circuits exist between the motherboard and chassis.
4. Disconnect all cables from the motherboard, including those for the keyboard and mouse.
5. Remove all add-on cards.
6. Install a CPU, a heatsink, connect the internal speaker (if applicable), and the power LED
to the motherboard. Make sure that the heatsink is fully seated.
7. Use the correct type of onboard CMOS battery as recommended by the manufacturer.
Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.
Warning
: To avoid possible explosion, do not install the battery upside down.
8. Verify that all jumpers are set to their default positions.
C
MAC CODE
BIOS
LICENSE
BMC CODE
JS3
JS1
BMC
BMC
Firmware
BIOS
JM2_1
JF1
LAN1
LAN2
FAN3
FAN4
JUSBR
J45
JNCSI
JUIDB1
FANB
FANA
FAN6
FAN
2FAN1
JPI2C1
LE4
LE6
JRK
1
(Front) VGA
JBT1
JSTBY1
JPME1
JIPMB1
JNVI2C
JPWR4
JPWR2
S-SGPIO
SATA5
SATA6
JPWR3
JLAN
2
JLAN
1
UID LED
JS2
M.2 Slot
TPM/Port80
LED
PWR
BMC Heartbeat LED
BMC_LAN/USB7/8(3.0)
P1_NVME0/1
I-SAT
A0~3
I-SAT
A4~7
USB6(3.0)
USB4/5(3.0)
USB2/3
(3.0)
USB0/1
(2.0)
S-S
AT
A4
S-S
AT
S-SAT
A0~3
VGA
COM2
COM1
CMOS
UID/BMC
P1-DIMMG1
P1-DIMMF1
P1-DIMME1
P1-DIMMH1
P2-DIMMG1
P2-DIMME1
P2-DIMMF1
P2-DIMMH1
CPU2
CPU1
CPU1 SLOT3 PCIe 4.0 X16
CPU2 SLOT4 PCIe 4.0 X16
CPU2 SLOT5 PCIe 4.0 X16
CPU2 SLOT6 PCIe 4.0 X8
P1-DIMMB1
P1-DIMMA1
P1-DIMMD1
P1-DIMMC1
P2-DIMMC1
P2-DIMMD1
P2-DIMMB1
P2-DIMMA1
LE3
JL1
BAR CODE
VROC
JVG
A
JFP2
LAN CTRL2
JTPM-1
RAID KEY-1
Front Panel CTRL
P2-DIMMB2
P1-DIMMB2
CPLD
FAN5
REV:1.00
X12DPi-N(T)6
LAN CTRL1
(*X12DPI-N6)
X12DPI-NT6
BT1
Battery
Reset
MH15
MH16
NVME
JPL1
LEDM1
PWRLED