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Chapter 7: Troubleshooting and Support
FP1
CPU2
REV:1.02
BAR CODE
BIOS
LICENSE
IPMI CODE
X12DPU(-6)
FAN2
NVME4
NVME5
NVME6
NVME9
NVME1
SXB3_3
SXB2
JTPM1
JNCSI1
BT1
FAN7 FAN6
FAN5
FAN4
FAN3
FAN2
T-SGPIO3
JPW2 JPW1
JGPW1
JGPW2
JRK1
JLAN1
JBT1
JUIDB2
JUSB3
SXB3_1
SXB1_1
SXB1_3
PSU1
SXB3_2
SXB1_2
JS2
JS1
JS3
JWD1
JIPMB1
SP1
JSD2
LEDM1
BMC
BMC FW1
PSU2
PCH
LE2
BIOS1
BIOS2
BMC FW2
PW Supply2
PW Supply1
JF1
FP
CTRL
JL1
JF2
JNVI2C3
JF3
FAN8
NVME3
NVME10
FAN1
JNVI2C4
JVGA2
Front VGA
FFC Connector
FP Sensor
PWR_On LED
P1_NVMe3
P1_NVMe4
TPM/PO
RT80
SXB1A
SXB1B
P1_NVMe1
CPU2_PO
RT2C
SXB1C
CPU1_PO
RT1A
CPU2_PO
RT2A
CPU1_PO
RT1C
P1_NVMe6
VGA
CPU1_PO
RT0A
USB3/4(3.0)
SXB2
S-S
AT
A0~3
CPU1
I-S
AT
A0~3
P1_NVMe5
I-S
AT
A4~7
UID
COM1
S-S
AT
A4
IPMI_LAN
S-S
AT
A5
USB0/1(3.0)
VROC
BATTERY
SXB3B
SXB3A
SXB3C
CPU2_PO
RT0C
CPU2_PO
RT1A
CPU2_PO
RT1C
CPU2_PO
RT0A
CPU1_PO
RT2A
P2_NVMe7
P2-DIMMF2
P2-DIMMF1
P2-DIMMH1
P2-DIMME2
P2-DIMME1
P2-DIMMG1
P2-DIMMH2
P2-DIMMG2
P2-DIMMC1
P2-DIMMC2
P2-DIMMD2 P2-DIMMD1
P2-DIMMB2
P2_NVMe10
P2-DIMMA1
P2-DIMMA2
P2-DIMMB1
P2_NVMe9
BP
PWR2
BP
PWR3
BP
PWR4
NVME7
P1-DIMMC2
P1-DIMMD2
P1-DIMMC1
P1-DIMMD1 P1-DIMMA2 P1-DIMMA1 P1-DIMMB2 P1-DIMMB1
P1-DIMMF1 P1-DIMMF2 P1-DIMME1 P1-DIMME2 P1-DIMMH1 P1-DIMMH2 P1-DIMMG1 P1-DIMMG2
JPW4
BP
PWR1
JPW3
JPB1 JPG1
NVME8
P2_NVMe8
JGPW3
JSD1
JGPW4
GPU PWR3
GPU PWR1
GPU PWR2
GPU PWR4
LE2
No Power
•
Check that the power LED on the motherboard is on.
•
Make sure that the power connector is connected to the power supply.
•
Check that the motherboard battery still supplies ~3VDC. If it does not, replace it.
•
Check that the system input voltage is 100-120v or 180-240v.
•
Turn the power switch on and off to test the system
No Video
If the power is on but you have no video, remove all add-on cards and cables.
Figure 7-3. Location of the MB Power LED
7.3 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed all of the
procedures below and still need assistance, refer to the
or
Returning Merchandise for Service
changing any non hot-swap hardware components.
General Technique
If you experience unstable operation or get no boot response, try:
1.
With power off, remove all but one DIMM and other added components, such as add-on
cards, from the motherboard. Make sure the motherboard is not shorted to the chassis.
2.
Set all jumpers to their default positions.
3. Power up. If the system boots, check for memory errors and add-on card problems.