7
Preface
Chapter 7 Troubleshooting and Support
7.2 BMC Interface ...................................................................................................................100
7.3 Troubleshooting Procedures ...........................................................................................101
No Power ........................................................................................................................101
No Video .........................................................................................................................102
System Boot Failure .......................................................................................................102
Memory Errors ................................................................................................................102
Losing the System Setup Configuration
.........................................................................102
7.4 POST Codes ....................................................................................................................104
7.5 Crash Dump Using the BMC Dashboard ..........................................................................104
7.6 UEFI BIOS Recovery .......................................................................................................105
7.7 CMOS Clear .....................................................................................................................110
7.8 BMC Reset .......................................................................................................................110
7.9 Where to Get Replacement Components ........................................................................111
7.10 Reporting an Issue ..........................................................................................................111
Technical Support Procedures ........................................................................................111
Returning Merchandise for Service .................................................................................111
Vendor Support Filing System ........................................................................................112
7.11 Feedback ..........................................................................................................................112
7.12 Contacting Supermicro ....................................................................................................113