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Chapter 7: Troubleshooting and Support

7.9 Where to Get Replacement Components

If you need replacement parts for your system, to ensure the highest level of professional
service and technical support, purchase exclusively from our Supermicro Authorized
Distributors/System Integrators/Resellers. A list can be found at:

http://www.supermicro.com

.

Click the "Where to Buy" tab.

7.10 Reporting an Issue

Technical Support Procedures

Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.

They have the best knowledge of your specific system configuration.

1. Please review the

Troubleshooting Procedures

in this manual and

Frequently Asked

on our website before contacting Technical Support.

2. BIOS upgrades can be downloaded from our website.

Note

: Not all BIOS can be flashed

depending on the modifications to the boot block code.

3. If you still cannot resolve the problem, include the following information when contacting

us for technical support:

•

System, motherboard, and chassis model numbers and PCB revision number

•

BIOS release date/version (this can be seen on the initial display when your system

first boots up)

•

System configuration

An example of a Technical Support form is posted on our

. Distributors: For immediate

assistance, please have your account number ready when contacting our technical support
department by email.

Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton, and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (

http://www.supermicro.com/

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Содержание SuperServer 110C-FHN4T

Страница 1: ...USER S MANUAL Revision 1 0 SuperServer 110C FHN4T ...

Страница 2: ...ass A device or in residential environment for Class B device This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required ...

Страница 3: ...and utilities https www supermicro com wdl driver Product safety info http www supermicro com about policies safety_information cfm If you have any questions please contact our support team at support supermicro com This manual may be periodically updated without notice Please check the Supermicro website for possible updates to the manual revision level Secure Data Deletion A secure data deletion...

Страница 4: ...ion 2 1 Overview 20 2 2 Unpacking the System 20 2 3 Preparing for Setup 20 Choosing a Setup Location 20 Rack Precautions 21 Server Precautions 21 Rack Mounting Considerations 21 Ambient Operating Temperature 21 Airflow 22 Mechanical Loading 22 Circuit Overloading 22 Reliable Ground 22 2 4 Installing the System into a Rack 23 Chapter 3 Maintenance and Component Installation 3 1 Removing Power 24 3 ...

Страница 5: ...therboard Battery 35 3 7 Storage Drives 36 Installing Drives 36 Installing M 2 Solid State Drives 37 3 8 System Cooling 38 Fans 38 Installing Fans 38 Air Shrouds 40 3 9 Expansion Cards 41 Riser Cards 41 Installing Expansion Cards 42 3 10 Power Supply 43 3 11BMC 44 Chapter 4 Motherboard Connections 4 1 Power Connections 45 4 2 Headers and Connectors 47 Control Panel 51 4 3 Input Output Ports 54 I O...

Страница 6: ...gent Platform Management Interface IPMI 73 7 3 Troubleshooting Procedures 74 No Power 74 No Video 75 System Boot Failure 75 Memory Errors 75 Losing the System s Setup Configuration 75 When the System Becomes Unstable 75 7 4 POST Codes 77 7 5 Crash Dump Using IPMI 77 7 6 UEFI BIOS Recovery 78 Overview 78 Recovering the UEFI BIOS Image 78 Recovering the Main BIOS Block with a USB Device 78 7 7 CMOS ...

Страница 7: ...7 Contents 7 11Feedback 85 7 12 Contacting Supermicro 86 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications ...

Страница 8: ... Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma supermicro nl Customer Support Website www supermicro nl Asia Pacific Address Super Micro Computer Inc 3F No 150 Jian 1st Rd Zhonghe Dist New Taipei City 235 Taiwan R O C Tel 8...

Страница 9: ... M 2 SATA3 M Key E Key 2280 22110 2230 Expansion Slots One PCIe 3 0 x16 slots HHHL I O Ports One RJ45 Dedicated IPMI LAN port Two RJ45 10GBase T LAN ports Two RJ45 GbE LAN ports Four USB 3 0 ports 4 rear One VGA port 1 rear One DVI D port Two display ports with dual mode Two SATA3 6Gbps RAID 0 1 support One SuperDOM Disk on Module port System Cooling Four 4cm PWM heavy duty fans with optimal fan s...

Страница 10: ...x B for additional specifications Front View Figure 1 1 Front View System Features Front Feature Description Control Panel One control panel see Control Panel for details System Fans Three front internal fans Logical Storage Drive Numbers Item Description 0 1 Two hot swap 2 5 SATA3 drive bays Control Panel 0 1 System Fans ...

Страница 11: ...ary power from the power supply to the server but maintains standby power Hold for four seconds to force a shut down Information LED Color Status Description Red solid An overheat condition has occurred Red blinking at 1Hz Fan failure check for an inoperative fan Red blinking at 0 25Hz Power failure check for a non operational power supply Red solid with Power LED blinking green Fault detected Blu...

Страница 12: ...ts Two RJ45 10G Base T LAN ports DVI Port One DVI D port for digital connection VGA Port One VGA port Display Ports Two display ports with dual mode UID Button BMC Reset The unit identification UID button turns on or off the blue light function of the Information LED This button can also be used to reset the BMC 1 One PCIe 3 0 x16 slot HHHL USB Ports Power Supply 1 IPMI LAN Port DVI Port VGA Port ...

Страница 13: ...tical events causing a shutdown failure OCP OVP Fan Fail OTP UVP OFF Amber LED Power Supply Warning Events Where the power supply continues to operate High temperature Over voltage under voltage etc OFF 1Hz Blink Amber AC present only 12VSB ON PS OFF 1Hz Blink Green OFF Output ON and OK Green OFF AC cord unplugged and in redundant mode OFF Amber ...

Страница 14: ... System Architecture This section covers the locations of the system s main components a system block diagram and a motherboard layout with the connectors and jumpers called out Main Components Power Supply Module Processor System Fans Backplane System Fan DIMM Slots ...

Страница 15: ...ply module PWS 203 1H DIMM slots 4 DIMM memory slots Processors 10th Generation Intel Core i9 i3 Processor Intel Xeon W 1200 Processors with heatsinks SNK P0049P System Fans Four 4 cm dual counter rotating PWM fans FAN 0065L4 Backplane 2 port 1U SAS3 SATA3 storage device backplane BPN SAS 510T ...

Страница 16: ...Internal Header 480 MT s USB2 0 x6 Internal Header USB 2 0 7 12 PCIe x4 Slot 4 PCIe3 0 x4 PCIE 5 GbE GLAN1 I219LM 1250 Mbps Phy PCIE 6 GLAN2 I210 AT PCIe3 0 x1 Rear I O PCIE 17 20 M 2 2280 22110 M Key PCIe3 0 x4 SATA 6 Gb s SATA 4 IntelR Rapid Storage Technology x2 and x4 PCIe NVMe SSD x2 and x4 Next Generation IntelR Optane Memory SATA 0B SATA 6 Gb s SATA DOM SATA 1B 3 SATA 6 Gb s SATA 3 Conn HD ...

Страница 17: ...GPIO1 MH1 MH5 MH7 MH2 MH6 MH3 MH8 MH4 JTPM1 AUDIO FP I SATA3 I SATA2 I SATA1 I SATA0 JGP1 JLAN1 2 JF1 JPL2 Intel W480 Q470 SP1 BMC_HB_LED1 SRW2 JL1 USB10 11 3 2 10Gb FANA USB0 1 USB2 3 USB4 5 DIMMB2 DIMMB1 DIMMA2 DIMMA1 1 2 ENABLE 2 3 DISABLE JPL3 4 LAN3 4 FAN4 DP 1 2 COM1 2 CPU SLOT6 PCIe 3 0 X16 DVI D VGA USB6 7 3 2 10G IPMI_LAN USB8 9 3 2 10G ART1 ON PWR RST X FF OH NIC2 NIC1 LED HDD LED PWR X ...

Страница 18: ...G Base T Enable Disable Pins 1 2 Enabled JWD1 Watch dog timer Pins 1 2 Reset Pins 2 3 NMI LED Description Status BMC_HB_LED1 BMC heartbeat LED Blinking Green BMC Normal UID_LED1 Unit Identifier UID LED Solid Blue Unit Identified LED1 Power LED Solid Green Power On Blinking Green S3 Status Connector Description ART1 M 2 M Key temperature sensor AUDIO_FP Front panel audio header BT1 Onboard battery ...

Страница 19: ...DC power connector for CPU required or alternative single power for special enclosure when the 24 pin ATX power is not in use JPW1 24 pin ATX power connector JPWR1 4 pin 12V power connector for GPU card requiring extra 12V power up to 75W JSD1 SATA DOM power connector JSMB1 System management bus header JTPM1 Trusted Platform Module Port 80 connector JVRM1 VRM bus header SP1 Internal Buzzer Speaker...

Страница 20: ...server It should be situated in a clean dust free area that is well ventilated Avoid areas where heat electrical noise and electromagnetic fields are generated It will also require a grounded AC power outlet nearby Be sure to read the precautions and considerations noted or in Appendix A 2 3 Preparing for Setup The box in which the system was shipped should include the rackmount hardware needed to...

Страница 21: ...ty precautions in Appendix A Determine the placement of each component in the rack before you install the rails Install the heaviest server components at the bottom of the rack first and then work your way up Use a regulating uninterruptible power supply UPS to protect the server from power surges and voltage spikes and to keep your system operating in case of a power failure Allow any drives and ...

Страница 22: ...ention should be given to power supply connections other than the direct connections to the branch circuit i e the use of power strips etc To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety This unit should be mounted at the bottom of the rack ...

Страница 23: ...into a rack 2 Align the thru holes of the chassis with the thru holes of the rack 3 Insert the mounting screws into the thru holes in the front of the chassis and through the thru holes in the rack Warning do not pick up the server with the front handles They are designed to pull the system from a rack only Warning Stability hazard The rack stabilizing mechanism must be in place or the rack must b...

Страница 24: ... Please follow the procedures given in each section 3 1 Removing Power Use the following procedure to ensure that power has been removed from the system This step is necessary when removing or installing non hot swap components or when replacing a non redundant power supply 1 Use the operating system to power down the system 2 After the system has completely shut down disconnect the AC power cord ...

Страница 25: ...the chassis Removing the Top Cover 1 Press the release button and slide the cover toward the rear 2 Lift the top cover up Check that all ventilation openings on the top cover and the top of the chassis are clear and unobstructed Caution Except for short periods of time do not operate the server without the cover in place The chassis cover must be in place to allow for proper airflow and to prevent...

Страница 26: ... Use a grounded wrist strap designed to prevent static discharge Touch a grounded metal object before removing any PCB printed circuit board from its antistatic bag Handle PCBs by their edges only do not touch its components peripheral chips memory modules or gold contacts When handling chips or modules avoid touching their pins Put the PCBs back into their antistatic bags when not in use Use only...

Страница 27: ...hat you use an Intel certified multi directional heatsink only When receiving a motherboard without a processor pre installed make sure that the plastic CPU socket cap is in place and none of the socket pins are bent otherwise contact your retailer immediately Refer to the Supermicro website for updates on CPU support Installing the Processor s Begin by removing power from the system as described ...

Страница 28: ...the load lever to open the load plate Remove the plastic protective cover Do not touch the CPU socket contacts 3 Locate the triangle on the CPU and CPU socket which indicates the location of Pin 1 Holding the CPU by the edges with your thumb and index finger align the triangle on the CPU with the triangle on the socket The CPU keys the semi circle cutouts may also be aligned against the socket key...

Страница 29: ...p the CPU on the socket or move it horizontally or vertically to avoid damaging the CPU or socket Inspect the four corners of the CPU to make sure that the CPU is properly installed 1 Close the load plate then gently push down the load lever into its locking position CPU properly installed Load lever locked into place ...

Страница 30: ...ace the heatsink on top of the CPU so that the four mounting holes are aligned with those on the heatsink retention bracket 2 Screw in two diagonal screws i e the 1 and the 2 screws until they are just snug Do not fully tighten the screws or you may damage the CPU 3 Add the two remaining screws then finish the installation by fully tightening all four screws be careful not to overtighten Figure 3 ...

Страница 31: ... pivot the heatsink back and forth to loosen it from the CPU Do not use excessive force when dislodging the heatsink 3 Once the heatsink is loose remove it from the CPU 4 Clean the surface of the CPU and the heatsink to get rid of the old thermal grease Reapply the proper amount of thermal grease to the surface before you re install the heatsink Loosen screws in sequence as shown Screw 2 Motherboa...

Страница 32: ... blue release tabs first and then populate those with the white release tabs General Memory Population Requirements 1 Be sure to use the memory modules of the same type and speed on the motherboard Mixing of memory modules of different types and speeds is not allowed 2 Using unbalanced memory topology such as populating two DIMMs in one channel while populating one DIMM in another channel will res...

Страница 33: ...d in the following order DIMMB2 DIMMA2 then DIMMB1 DIMMA1 Always use DDR4 memory of the same type and size Mixed DIMM speeds can be installed However all DIMMs will run at the speed of the slowest DIMM The motherboard will support odd numbered modules one or three modules installed However to achieve the best memory performance a balanced memory population is recommended ...

Страница 34: ...ush both ends of the module straight down into the slot until the module snaps into place Notches Push both ends straight down into the memory slot DIMM Removal Press both release tabs on the ends of the DIMM module to unlock it Once the DIMM module is loose remove it from the memory slot 6 Press the release tabs to the lock positions to secure the DIMM module into the slot Warning To avoid causin...

Страница 35: ...n the motherboard Replacing the Battery Begin by removing power from the system 1 Push aside the small clamp that covers the edge of the battery When the battery is released lift it out of the holder 2 To insert a new battery slide one edge under the lip of the holder with the positive side facing up Then push the other side down until the clamp snaps over it Note Handle used batteries carefully D...

Страница 36: ... are screwed into the chassis Begin by removing power from the system as described in section 3 1 and remove the chassis cover 1 Insert up to two 2 5 hard drives into the hard drive bracket 2 Secure the 2 5 hard drives to the bracket with the screws provided 3 Place the hard drive bracket in the chassis as illustrated in Figure 3 2 4 Secure the hard drive bracket to the floor of the chassis using ...

Страница 37: ...s in the 2280 and 22110 form factors Installing M 2 Drives 1 Remove power from the system and then remove the top cover as described in Sections 3 1 and 3 2 2 Refer to its layout image in the Chapter 1 and locate the M 2 slot Insert the plastic clip into the hole against the M 2 slot on the motherboard 3 Turn the plastic clip by 90 degrees 4 Insert the M 2 sideways into the connector so that it la...

Страница 38: ... remaining fans will ramp up to full speed Replace any failed fan at your earliest convenience with the same type and model the system can continue to run with a failed fan 1 With the server powered on remove the chassis cover and inspect the fans to see which one has failed 2 Power down the server and remove power from the system as described in section 3 1 3 Remove the fan housing from the chass...

Страница 39: ...ng gently push upwards on the fan from the underside of the fan housing Gently ease the fan out of the top of the housing Figure 3 9 Removing the Fan Housing 3 Slide the replacement fan upwards through the bottom of the fan housing 4 Reconnect the fan wiring and replace the fan housing in the chassis using the mounting screws previously set aside 5 Power up the system and check that the fan is wor...

Страница 40: ...s one air shroud for each CPU Air Shroud for Memory An air shroud cools the DIMM slots controller 1 Remove the system from the rack and remove the cover as described previously 2 Place each air shroud over sixteen DIMM slots as illustrated below 3 Close the cover and push the system back into the rack Figure 3 11 Installing Air Shroud for DIMMs ...

Страница 41: ...e of expansion add on cards Figure 3 12 Expansion Card Chassis Slots Riser Cards This system include riser cards that provide PCIe capabilities PCIe Slots per Riser Card Riser Card Part Number Slot Description all PCIe 4 0 Right from rear RSC RR1U E16 1 x16 HHHL Full height 4 2 Low profile 2 5 Full length 10 5 Half length 6 6 1 ...

Страница 42: ... remove the top cover Installing Expansion Cards 1 Remove any slimline SAS cables connected to the riser card and pull up the riser card brackets For the right side looking from the node rear open the clip of each slot on the right For the left side open the clip of each slot 2 Remove the blank PCI shield from the chassis 3 Slide the expansion card shield into the open shield slot while plugging t...

Страница 43: ...s operating Removing the Power Supply If the power is on removing power from the system as described in Section 3 1 1 Disconnect all wiring from the power supply 2 Remove the four screws which hold the power supply in the chassis The two rear mounting screws are located at the rear of the chassis The two mid chassis mounting screws are accessed from the underside and extend upwards through the cha...

Страница 44: ...ar Reset Press and hold the button After six seconds the LED blinks at 2 Hz The BMC resets and the reset duration is 250 ms Then the BMC starts to boot Restore factory default configuration Hold the button for twelve sesconds The LED blinks at 4 Hz while defaults are configured Firmware update the UID LED blinks at 10Hz during a firmware update BMC Reset Options Event LED Green Reset Blinks at 2 H...

Страница 45: ... Connector The 24 pin power supply connector JPW1 meets the ATX SSI EPS 12V specification You must also connect the 8 pin JPV1 processor power connector to the power supply Required Connection ATX Power 24 pin Connector Pin Definitions Pin Definition Pin Definition 13 3 3V 1 3 3V 14 12V 2 3 3V 15 Ground 3 Ground 16 PS_ON 4 5V 17 Ground 5 Ground 18 Ground 6 5V 19 Ground 7 Ground 20 Res NC 8 PWR_OK ...

Страница 46: ...PWR1 within the power limits of up to 75W Overcurrent DC power usage may cause damage to the motherboard Refer to the table below for pin definitions 4 pin Power Pin Definitions Pin Definition 1 2 Ground 3 4 12V 4 pin HDD Power Connector JPH1 is a 4 pin power connector that provides power to onboard HDD devices Refer to the table below for pin definitions 4 pin HDD Power Pin Definitions Pin Defini...

Страница 47: ...Control SGPIO Headers There is one Serial Link General Purpose Input Output I SGPIO1 header located on the motherboard I SGPIO is for SATA use Refer to the tables below for pin definitions SGPIO Header Pin Definitions Pin Definition Pin Definition 1 NC 2 NC 3 Ground 4 Data 5 Load 6 Ground 7 Clock 8 NC NC No Connection Disk On Module Power Connector One power connector for SATA DOM Disk On Module d...

Страница 48: ...form Module Header Pin Definitions Pin Definition Pin Definition 1 3 3V 2 SPI_CS 3 RESET 4 SPI_MISO 5 SPI_CLK 6 GND 7 SPI_MOSI 8 NC 9 3 3V Stdby 10 SPI_IRQ TPM Port 80 Header A Trusted Platform Module TPM Port 80 header is located at JTPM1 to provide TPM support and Port 80 connection Use this header to enhance system performance and data security Refer to the table below for pin definitions Pleas...

Страница 49: ... Refer to the table below for pin definitions External I2 C Header Pin Definitions Pin Definition 1 Data 2 Ground 3 Clock 4 No Connection Chassis Intrusion A Chassis Intrusion header is located at JL1 on the motherboard Attach the appropriate cable from the chassis to inform you of a chassis intrusion when the chassis is opened Refer to the table below for pin definitions Chassis Intrusion Pin Def...

Страница 50: ...or J18 is a power connector that provides additional power to maintain the CMOS data with an external battery Refer to the table below for pin definitions M 2 M Key Temperature Sensor ART1 is the M Key temperature senor COM Header The motherboard has one COM header that provides two serial connections COM1 2 and supports RS 232 function utilizing Supermicro PN CBL CDAT 0604 not included COM Header...

Страница 51: ...ed on pins 1 and 2 of JF1 Momentarily contacting both pins will power on off the system This button can also be configured to function as a suspend button with a setting in the BIOS see Chapter 4 To turn off the power when the system is in suspend mode press the button for four seconds or longer Refer to the table below for pin definitions Reset Button The Reset Button connection is located on pin...

Страница 52: ... 1 is located on pins 11 and 12 of JF1 and LAN port 2 is on pins 9 and 10 Attach the NIC LED cables here to display network activity Refer to the table below for pin definitions NIC1 NIC2 LED Pin Definitions JF1 Pin Definition 9 NIC 2 Activity LED 10 NIC 2 Link LED 11 NIC 1 Activity LED 12 NIC 1 Link LED HDD LED The HDD LED connection is located on pins 13 and 14 of JF1 Attach a cable to pin 14 to...

Страница 53: ...oard Connections NMI Button The non maskable interrupt NMI button header is located on pins 19 and 20 of JF1 Refer to the table below for pin definitions NMI Button Pin Definitions JF1 Pins Definition 19 Control 20 Ground ...

Страница 54: ...is on top and the DVI D is on the bottom DP DisplayPort There are two DisplayPorts located on the rear I O back panel DisplayPort developed by the VESA consortium delivers digital display and fast refresh rate It can connect to virtually any display using a DisplayPort adaptor for devices such as VGA DVI or HDMI 1 9 8 7 6 5 4 3 2 10 4 13 12 14 11 Rear I O Ports Description Description Description ...

Страница 55: ...N 13 TX2 23 SGND 14 TX3 24 SGND 15 TX3 25 SGND 16 TX4 26 SGND 17 TX4 18 GND Universal Serial Bus USB Ports There are four USB 3 2 10Gb ports USB6 7 and USB8 9 located on the I O back panel The motherboard also has six front access USB 2 0 headers USB0 1 USB2 3 and USB4 5 The USB10 11 header is USB 3 2 10Gb Type A The onboard headers can be used to provide front side USB access with a cable not inc...

Страница 56: ...the motherboard The UID switch is located at UID SW which is next to the Display Port on the back panel The UID LED is located next to the UID switch When you press the UID switch the UID LED will be turned on Press the UID switch again to turn off the LED indicator The UID Indicator provides easy identification of a system unit that may be in need of service Note UID can also be triggered via IPM...

Страница 57: ... Pins Jumper Setting 3 2 1 3 2 1 CMOS Clear JBT1 is used to clear CMOS which will also clear any passwords Instead of pins this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS To Clear CMOS 1 First power down the system and unplug the power cord s 2 Remove the cover of the chassis to access the motherboard 3 Remove the onboard battery from the motherboard 4 Sh...

Страница 58: ...low for jumper settings VGA Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Pins 2 3 Disabled LAN1 2 Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Default Pins 2 3 Disabled LAN1 LAN2 Enable Disable Use jumper JPL1 to enable or disable LAN port 1 and JPL2 to enable or disable LAN port 2 LAN3 4 Enable Disable Jumper Settings Jumper Setting Defini...

Страница 59: ...hare LAN Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Open Enabled Default Pins 1 2 Short Disabled IPMI LAN Enable Disable Use JBM2 to enable or disable IPMI remote access Refer to the table below for jumper settings IPMI LAN Enable Disable Jumper Settings Jumper Setting Definition Pins 1 3 Short Enabled Default Pins 1 2 Short Disabled Slot6 PCIe Bifurcation Option Set the JRF...

Страница 60: ...rd Connections TPM Enable Use JPT1 to enable or disable the onboard TPM 2 0 Refer to the table below for jumper settings TPM Enable Disable Jumper Settings Jumper Setting Definition Pins 1 2 Enabled Pins 2 3 Disabled Default ...

Страница 61: ...le the green LED on the left indicates the speed of the connection Refer to the table below for more information IPMI LAN Activity LED Link LED LAN 1 LAN 2 IPMI LAN X8ST3 F IPMI LAN LEDs Color State Definition Link left Green Solid Amber Solid 100 Mbps 1Gbps Activity Right Amber Blinking Active Power LED LED1 is the Power LED When this LED is lit it means power is present on the motherboard In sus...

Страница 62: ... SATA HostRAID user s guide posted on our website at https www supermicro com support manuals M 2 Slot The motherboard has two M 2 slots JMD1 and JMD2 M 2 was formerly known as Next Generation Form Factor NGFF and serves to replace mini PCIe M 2 allows for a variety of card sizes increased functionality and spatial efficiency JMD1 supports an E Key CNVi PCIe 3 0 x1 device in the 2230 form factor w...

Страница 63: ...supermicro com support manuals Installing the OS 1 Create a method to access the MS Windows installation ISO file That might be a DVD perhaps using an external USB SATA DVD drive or a USB flash drive or the IPMI KVM console 2 Retrieve the proper RST RSTe driver Go to the Supermicro web page for your motherboard and click on Download the Latest Drivers and Utilities select the proper driver and cop...

Страница 64: ...ver browse the USB flash drive for the proper driver files For RAID choose the SATA sSATA RAID driver indicated then choose the storage drive on which you want to install it For non RAID choose the SATA sSATA AHCI driver indicated then choose the storage drive on which you want to install it 5 Once all devices are specified continue with the installation 6 After the Windows OS installation has bee...

Страница 65: ...Another option is to go to the Supermicro website at http www supermicro com products Find the product page for your motherboard and Download the Latest Drivers and Utilities Insert the flash drive or disk and the screenshot shown below should appear Figure 5 3 Driver and Tool Installation Screen Note Click the icons showing handwriting on paper to view the readme files for each item Click the com...

Страница 66: ...il or Simple Network Management Protocol SNMP SuperDoctor 5 comes in local and remote management versions and can be used with Nagios to maximize your system monitoring needs With SuperDoctor 5 Management Server SSM Server IPMI you can remotely control power ON OFF and reset chassis intrusion for multiple systems SuperDoctor 5 Management Server monitors HTTP FTP and SMTP services to optimize the e...

Страница 67: ...l documentation and information on IPMI visit our website at www supermicro com products nfo IPMI cfm BMC ADMIN User Password For security each system is assigned a unique default BMC password for the ADMIN user This can be found on a sticker on the chassis and a sticker on the motherboard The sticker also displays the BMC MAC address If necessary the password can be reset using the Supermicro IPM...

Страница 68: ... TPM security module Intel VROC RAID Key 6 1 Storage Drive Options The storage drive bays can support SATA and SAS in any combination To enable SAS an additional hardware is required Once the supporting hardware is installed for a selection of bays drives of any storage protocol type can be inserted SAS The system can support four SAS drives with one of the supported add on storage controller card...

Страница 69: ... the front of the rack for maintenance The CMA attaches to the rack mounting rails using four connectors They are labeled on the connectors 1 2 3 and 4 Installing the Cable Management Arm 1 Slide CMA connector 1 forward onto the two posts on the rear of the right inner rail right side when viewed from the front It snaps into place 2 Slide CMA connector 2 forward onto the two posts on the rear of t...

Страница 70: ...er rail and push it forward It snaps into place 5 Route the cables through the holding brackets leaving enough slack 1 2 1 4 3 Removing the Cable Management Arm 1 Remove cables from the CMA 2 For CMA connector 4 pull the metal release tab toward the center of the rack and slide the connector toward the rear to release it 3 For CMA connectors 3 2 and 1 depress the front edge of the yellow plastic r...

Страница 71: ...d to connect a Trusted Platform Module TPM A TPM is a security device that supports encryption and authentication in hard drives It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system Details and installation procedures are at http www supermicro com manuals other TPM pdf AOM TPM 9670V AOM TPM 9671V ...

Страница 72: ...vers etc FAQs RMA warranty and other service extensions Direct Links for the 110C FHN4T System SYS 110C FHN4T specifications page X12SCZ TLN4F motherboard page for links to the Quick Reference Guide User Manual validated storage drives etc Direct Links for General Support and Information Frequently Asked Questions TPM User Guide General Memory Configuration Guide X12 SuperDoctor5 Large Deployment ...

Страница 73: ... several BIOS settings that are related to IPMI For general documentation and information on IPMI please visit our website at https www supermicro com products nfo IPMI cfm Figure 7 2 IPMI Sample IPMI User Guide Product Matrices page for links to tables summarizing specs for systems motherboards power supplies riser cards add on cards etc Security Center for recent security notices Supermicro Phon...

Страница 74: ...W480 Q470 SP1 BMC_HB_LED1 SRW2 JL1 USB10 11 3 2 10Gb FANA USB0 1 USB2 3 USB4 5 DIMMB2 DIMMB1 DIMMA2 DIMMA1 1 2 ENABLE 2 3 DISABLE JPL3 4 LAN3 4 FAN4 DP 1 2 COM1 2 CPU SLOT6 PCIe 3 0 X16 DVI D VGA USB6 7 3 2 10G IPMI_LAN USB8 9 3 2 10G ART1 ON PWR RST X FFOH NIC2 NIC1 LED HDD LED PWR X NMI PWR ON JF1 X RST NIC2 OH FF NIC1 PWR LED HDD LED NMI X PCH SLOT7 PCIe 3 0 X4 PWRLED 3 Make sure that no short ...

Страница 75: ... 3 Check for bad DIMM modules or slots by swapping modules between slots and noting the results 4 Check the power supply voltage 115V 230V switch Losing the System s Setup Configuration 1 Make sure that you are using a high quality power supply A poor quality power supply may cause the system to lose the CMOS setup information 2 The battery on your motherboard may be old Check to verify that it st...

Страница 76: ...e of installation Make sure that the devices used for installation are working properly including boot devices such as CD 2 Cable connection Check to make sure that all cables are connected and working properly 3 Using the minimum configuration for troubleshooting Remove all unnecessary components starting with add on cards first and use the minimum configuration but with a CPU and a memory module...

Страница 77: ...n Event Log to verify an IERR error checked BOM Figure 7 4 IPMI Event Log In the event of an IERR the BMC executes a crash dump You must download the crash dump and save it 7 4 POST Codes The AMI UEFI BIOS supplies checkpoint codes which are documented online at http www supermicro com support manuals AMI BIOS POST Codes User s Guide When BIOS performs the Power On Self Test it writes checkpoint c...

Страница 78: ...ted When the system power is turned on the recovery block codes execute first Once this process is complete the main BIOS code will continue with system initialization and the remaining POST Power On Self Test routines Note 1 Follow the BIOS recovery instructions below for BIOS recovery when the main BIOS block crashes Note 2 When the BIOS recovery block crashes you will need to follow the procedu...

Страница 79: ...he BIOS binary image into a USB flash device and rename it Super ROM for the BIOS recovery use Note 2 Before recovering the main BIOS image confirm that the Super ROM binary image file you download is the same version or a close version meant for your motherboard 2 Insert the USB device that contains the new BIOS image Super ROM into your USB drive and reset the system when the following screen ap...

Страница 80: ...shown above displays use the arrow keys to select the item Proceed with flash update and press the Enter key You will see the BIOS recovery progress as shown in the screen below Note Do not interrupt the BIOS flashing process until it has been completed 5 After the BIOS recovery process is complete press any key to reboot the system 6 Using a different system extract the BIOS package into a USB fl...

Страница 81: ...ell prompt appears type fs to change the device directory path Go to the directory that contains the BIOS package you extracted earlier from Step 6 Enter flash nsh BIOSname at the prompt to start the BIOS update process 7 Press Del continuously during system boot to enter the BIOS Setup utility From the top of the toolbar select Boot to enter the submenu From the submenu list select Boot Option ...

Страница 82: ... complete When you see the screen above unplug the AC power cable from the power supply clear CMOS and plug the AC power cable in the power supply again to power on the system 10 Press Del continuously to enter the BIOS Setup utility 11 Press F3 to load the default settings 12 After loading the default settings press F4 to save the settings and exit the BIOS Setup utility ...

Страница 83: ...he system Notes Clearing CMOS will also clear all passwords Do not use the PW_ON connector to clear CMOS JBT1 contact pads 7 8 BMC Reset The BMC can be reset using the UID button Reset Press and hold the button After six seconds the LED blinks at 2Hz The BMC resets and the reset duration is 250 ms Then the BMC starts to boot Restore factory default configuration Hold the button for twelve seconds ...

Страница 84: ...e boot block code 3 If you still cannot resolve the problem include the following information when contacting us for technical support System motherboard and chassis model numbers and PCB revision number BIOS release date version this can be seen on the initial display when your system first boots up System configuration An example of a Technical Support form is posted on our website Distributors ...

Страница 85: ...ilure due to the alteration misuse abuse or improper maintenance of products During the warranty period contact your distributor first for any product problems Vendor Support Filing System For issues related to Intel use the Intel IPS filing system https www intel com content www us en design support ips training welcome html For issues related to Red Hat Enterprise Linux since it is a subscriptio...

Страница 86: ...com Europe Address Super Micro Computer B V Het Sterrenbeeld 28 5215 ML s Hertogenbosch The Netherlands Tel 31 0 73 6400390 Fax 31 0 73 6416525 Email sales supermicro nl General Information support supermicro nl Technical Support rma supermicro nl Customer Support Website www supermicro nl Asia Pacific Address Super Micro Computer Inc 3F No 150 Jian 1st Rd Zhonghe Dist New Taipei City 235 Taiwan R...

Страница 87: ...ring components in the Supermicro chassis These warnings may also be found on our website at http www supermicro com about policies safety_information cfm Warning Definition 警告の定義この警告サインは危険を意味します人身事故につながる可能性がありますのでいずれの機器でも動作させる前に電気回路に含まれる危険性に注意して標準的な事故防止策に精通して下さい此警告符号代表危险您正处于可能受到严重伤害的工作环境中在您使用设备开始工作之前必须充分意识到触电的危险并熟练掌握防止事故发生的标准工作程序请根据每项警告结尾的声明号码找到此设备的安全性警告说明的翻译文本此警告符號代表危險您正處於可能身體可能會受...

Страница 88: ... número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo GUARDE ESTAS INSTRUCCIONES IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels Avant de travailler sur un équipement soyez conscient des dangers liés aux circ...

Страница 89: ...risico s en dient u op de hoogte te zijn van de standaard procedures om ongelukken te voorkomen Gebruik de nummers aan het eind van elke waarschuwing om deze te herleiden naar de desbetreffende locatie BEWAAR DEZE INSTRUCTIES Installation Instructions Warning Read the installation instructions before connecting the system to the power source 設置手順書システムを電源に接続する前に設置手順書をお読み下さい警告将此系统连接电源前请先阅读安装说明 ...

Страница 90: ...를 읽어주십시오 Waarschuwing Raadpleeg de installatie instructies voordat u het systeem op de voedingsbron aansluit サーキットブレーカーこの製品は短絡過電流保護装置がある建物での設置を前提としています保護装置の定格が250 V 20 Aを超えないことを確認下さい警告此产品的短路过载电流保护由建筑物的供电系统提供确保短路保护设备的额定电流不大于 250V 20A 警告此產品的短路過載電流保護由建築物的供電系統提供確保短路保護設備的額定電流不大於 250V 20A Warning This product relies on the building s installation for short circuit overcurrent protection...

Страница 91: ...ension ce produit dépend de l installation électrique du local Vérifiez que le courant nominal du dispositif de protection n est pas supérieur à 250 V 20 A 경고 이 제품은 전원의 단락 과전류 방지에 대해서 전적으로 건물의 관련 설비에 의존합니다 보호장치의 정격이 반드시 250V 볼트 20A 암페어 를 초과하지 않도록 해야 합니다 Waarschuwing Dit product is afhankelijk van de kortsluitbeveiliging overspanning van uw electrische installatie Controleer of het beveiligde apara...

Страница 92: ... zu entfernen Advertencia El sistema debe ser disconnected de todas las fuentes de energía y del cable eléctrico quitado de los módulos de fuente de alimentación antes de tener acceso el interior del chasis para instalar o para quitar componentes de sistema Attention Le système doit être débranché de toutes les sources de puissance ainsi que de son cordon d alimentation secteur avant d accéder à l...

Страница 93: ...ace or service this equipment 機器の設置トレーニングを受け認定された人だけがこの装置の設置交換またはサービスを許可されています警告只有经过培训且具有资格的人员才能进行此设备的安装更换和维修警告只有經過受訓且具資格人員才可安裝更換與維修此設備 Warnung Das Installieren Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem qualifiziertem Personal gestattet werden Advertencia Solamente el personal calificado debe instalar reemplazar o utilizar este equipo امداد وحدة من انكهرباء سهك انت ز...

Страница 94: ...管制區域進出管制區域係指僅能以特殊工具鎖頭及鑰匙或其他安全方式才能進入的區域 Attention Il est vivement recommandé de confier l installation le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés Warning This unit is intended for installation in restricted access areas A restricted access area can be accessed only through the use of a special tool lock and key or other means of security This ...

Страница 95: ...s réservés L accès à une zone d accès réservé n est possible qu en utilisant un outil spécial un mécanisme de verrouillage et une clé ou tout autre moyen de sécurité 경고 이 장치는 접근이 제한된 구역에 설치하도록 되어있습니다 특수도구 잠금 장치 및 키 또는 기타 보안 수단을 통해서만 접근 제한 구역에 들어갈 수 있습니다 Waarschuwing Dit apparaat is bedoeld voor installatie in gebieden met een beperkte toegang Toegang tot dergelijke gebieden kunnen alleen verkregen...

Страница 96: ...incorrecta Reemplazar la batería exclusivamente con el mismo tipo o el equivalente recomendado por el fabricante Desechar las baterías gastadas según las instrucciones del fabricante 電池の取り扱い電池交換が正しく行われなかった場合破裂の危険性があります交換する電池はメーカーが推奨する型または同等のものを使用下さい使用済電池は製造元の指示に従って処分して下さい警告电池更换不当会有爆炸危险请只使用同类电池或制造商推荐的功能相当的电池更换原有电池请按制造商的说明处理废旧电池警告電池更換不當會有爆炸危險請使用製造商建議之相同或功能相當的電池更換原有電池請按照製造商的說明指示處理廢棄舊...

Страница 97: ...upplies Warning This unit might have more than one power supply connection All connec tions must be removed to de energize the unit 冗長電源装置このユニットは複数の電源装置が接続されている場合がありますユニットの電源を切るためにはすべての接続を取り外さなければなりません警告此部件连接的电源可能不止一个必须将所有电源断开才能停止给该部件供电警告此裝置連接的電源可能不只一個必須切斷所有電源才能停止對該裝置的供電 Warnung Dieses Gerät kann mehr als eine Stromzufuhr haben Um sicherzustellen dass der Einheit kein trom zugeführt wir...

Страница 98: ...xión para fuentes de alimentación Para cortar por completo el suministro de energía deben desconectarse todas las conexiones Attention Cette unité peut avoir plus d une connexion d alimentation Pour supprimer toute tension et tout courant électrique de l unité toutes les connexions d alimentation doivent être débranchées אחד מספק יותר קיים אם אזהרה לרוקן מנת על החיבורים כל את להסיר יש ספק של אחד מ...

Страница 99: ... bei der Wartung Advertencia Cuando el sistema está en funcionamiento el voltaje del plano trasero es peligroso Tenga cuidado cuando lo revise Attention Lorsque le système est en fonctionnement des tensions électriques circulent sur le fond de panier Prendre des précautions lors de la maintenance Warning Hazardous voltage or energy is present on the backplane when the system is operating Use cauti...

Страница 100: ...에는 위험한 전압이나 에너지가 발생 합니다 서비스 작업 시 주의하십시오 Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is Voorzichtigheid is geboden tijdens het onderhoud Attention L équipement doit être installé conformément aux normes électriques nationales et locales 警告设备安装必须符合本地与本国电气法规警告設備安裝必須符合本地與本國電氣法規 Warning Installation of the equipment must comply with loc...

Страница 101: ...有國家的法律和規章進行 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen Warning Ultimate disposal of this product should be handled according to all national laws and regulations Advertencia Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales הארצי החשמל חוקי תיאום אזהרה והארציים המקומיים החשמל לחוקי תואמת להי...

Страница 102: ...eep away from moving fan blades The fans might still be turning when you remove the fan assembly from the chassis Keep fingers screwdrivers and other objects away from the openings in the fan assembly s housing ファンホットスワップの警告警告回転部品に注意運転中は回転部羽根に触れないでくださいシャーシから冷却ファン装置を取り外した際ファンがまだ回転している可能性がありますファンの開口部に指ドライバーおよびその他のものを近づけないで下さい警告警告危险的可移动性零件请务必与转动的风扇叶片保持距离当您从机架移除风扇装置风扇可能仍在转动小心不要将...

Страница 103: ...enez garde à ce que doigts tournevis et autres objets soient éloignés du logement du bloc ventilateur 경고 움직이는 위험한 부품 회전하는 송풍 날개에 접근하지 마세요 섀시로부터 팬 조립품을 제거할 때 팬은 여전히 회전하고 있을 수 있습니다 팬 조림품 외관의 열려있는 부분들로부터 손가락 및 스크류드라이버 다른 물체들이 가까이 하지 않도록 배치해 주십시오 Waarschuwing Gevaarlijk bewegende onderdelen Houd voldoende afstand tot de bewegende ventilatorbladen Het is mogelijk dat de ventilator nog draait tijdens he...

Страница 104: ...下さい他のケーブルやアダプタを使用すると故障や火災の原因になることがあります電気用品安全法は ULまたはCSA認定のケーブル UL CSAマークがコードに表記を Supermicro が指定する製品以外に使用することを禁止しています警告安装此产品时请使用本身提供的或指定的或采购的连接线电源线和电源适配器包含遵照当地法规和安全要求的合规的电源线尺寸和插头使用其它线材或适配器可能会引起故障或火灾除了Supermicro所指定的产品电气用品和材料安全法律规定禁止使用未经UL或CSA认证的线材线材上会显示UL CSA符号警告安裝此產品時請使用本身提供的或指定的或採購的連接線電源線和電源適配器包含遵照當地法規和安全要求的合規的電源線尺寸和插頭使用其它線材或適配器可能會引起故障或火災除了Supermicro所指定的產品電氣用品和材料安全法律規定禁止 ...

Страница 105: ... שמתשהל םילבכב םיכמסומה ב UL וא ב CSA רשאכ עיפומ םהילע דוק לש UL CSA רובע לכ רצומ ילמשח רחא אלא קר רצומב רשא םאתוה י ע Supermicro דבלב دنع بيكرت جتنملا مق مادختساب تاليصوتلا ةرفوتملا وأ ةددحملا وأ مق ءارشب تالباكلا ةيئابرهكلا تالوحمو رايتلا ددرتملا عم مازتلالا نيناوقب تابلطتمو ةمالسلا ةيلحملا امب يف كلذ مجح لصوملا سباقلاو ميلسلا مادختسا يأ تالباك تالوحمو ىرخأ دق ببستي يف لطع وأ قيرح رظحي نوناق ةما...

Страница 106: ...n van het Product uitsluitend gebruik maken van de geleverde Kabels of een andere geschikte aan te schaffen Aansluitmethode deze moet altijd voldoen aan de lokale voorschriften en veiligheidsnormen inclusief de juiste kabeldikte en stekker Het gebruik van niet geschikte Kabels en of Adapters kan een storing of brand veroorzaken Wetgeving voor Elektrische apparatuur en Materiaalveiligheid verbied h...

Страница 107: ... NVMe or Two M 2 SATA3 M Key E Key 2280 22110 2230 PCI Expansion Slots One PCIe 3 0 x16 slot HHHL Input Output One RJ45 dedicated IPMI LAN port Two RJ45 10GBase T LAN ports Two RJ45 GbE LAN ports Four USB 3 0 ports 4 rear One VGA port 1 rear One DVI D port Two display ports with dual mode Two SATA3 6Gbps RAID 0 1 support One SuperDOM Disk on Module port Motherboard X12SCZ TLN4F Length 9 6 Width 9 ...

Страница 108: ... 61000 4 3 BS EN 61000 4 4 BS EN 61000 4 5 BS EN 61000 4 6 BS EN 61000 4 8 BS EN 61000 4 11 Product Safety 2014 35 EU LVD Directive UL CSA 62368 1 USA and Canada Electrical Equipment Safety Regulations 2016 IEC BS EN 62368 1 Environment 2011 65 EU RoHS Directive EC 1907 2006 REACH 2012 19 EU WEEE Directive Warning This product can expose you to chemicals including lead known to the State of Califo...

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