Symptom
Possible Cause
Remedy
Opener not working
LED lights are dim
Mains power not turned on
Garage door obstructed
Turn on mains power
Check for obstruction
Door stops during open cycle before
reaching the fully open position
Garage door may be obstructed
Garage door springs may have lost tension
Safety force sensitivity may need adjustment
Disengage opener and check door is running freely
Call Serviceman for repair or service
Refer item 14
LED courtesy light stays on
LED courtesy light won’t come on
Logic board may be faulty
LED light strip may need replacing
Call a serviceman to check and repair
Call a serviceman to check and repair
Door will not reverse on hitting an object
Safety force sensitivity may be set too high
and will require adjustment
Refer item 14
Door moves down then auto reverses
back to open position
Safety force sensitivity maybe set too low and
will require adjustment
Refer item 14
The door operates from push button
function on opener but not from hand
transmitters
Transmitter is damaged or broken
Transmitter code is not programmed
Flat battery
Try an alternative transmitter
Code transmitter. Refer item 12
Replace Battery. Refer item 28
Door stops before reaching open or close
position
Door travel may need adjustment
Refer item 13
Drive belt rubbing in track
Belt has lost tension and requires adjustment
Refer item 3
Transmitter range is low
Flat battery
Antennae wire broken
Replace battery. Refer item 28
Check for visible sign that antenna is still in tact
The remote control cannot be used or the
operation distance is short
1. Flat battery
2. Antenna is loosed or not well extended
3. Interference around nearby
1. Replace new battery
2. Extended the antenna on the opener
3. Get rid of interference
Digital displays
error code
Transmitter storage full
Delete all codes
Reset transmitter quantity setting. Refer item 22
The opener is operating but the door is
not moving
Motor shaft may be worn
Opener is manual mode
Call a serviceman to check and repair
Re-engage opener. Refer item 10
Digital displays
error code
The opener has detected the door requires
scheduled service
Call a service for your regular service
TROUBLE SHOOTING GUIDE
