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www.SuperiorFireplaces.US.com

126803-01A

32

TROUBLESHOOTING

 WARNING: Turn off heater and let cool before servicing. Only a 

qualified service person should service and repair heater.

 CAUTION: Never use a wire, needle or similar object to clean 

ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

POSSIBLE CAUSE

1.  Missing or weak batteries at 

power supply box or remote. Con-

trol module may beep 10 times or 

may not beep at all. LCD display 

may show "BATTERY ERROR".

2.  Unplugged power supply (battery) 

box

3.  Touch pad not plugged in to mod-

ule or plugged in incorrectly

4.  Control valve wiring harness not 

plugged in or not in proper position

5.  Remote not communicating with 

control module

REMEDY

1.  Check batteries and replace if 

needed. (Batteries in the power 

supply box can be tested with a 

multimeter at the two connections 

at the back of the battery housing 

where the red and black wires are 

connected. Set the multimeter to 

DC  voltage,  initiate  the  ignition 

sequence, and observe the volt

-

age while the system is lighting 

(under load). The system will not 

function under 3.8 volts and bat-

teries should be replaced if the 

voltage is under 4.0 volts.)

2.  Plug power supply box to module 

see page 16.

3.  Plug touch pad in module see 

page 16, figure 19. Check to see 

it is positioned as shown.

4.  Check to see that the control valve 

wiring harness' blue connector is 

plugged in to the module. Check 

to see that it is aligned with the 

mating pins. If any pins are visible, 

then the connector is not in the 

correct position. If this is the case, 

disconnect, align, and reconnect 

to the module.

5.  The remote communicates with 

the module periodically. It doesn't 

communicate with the module 

continuously to conserve battery 

power.

OBSERVED PROBLEM

Either the remote or touch pad but-

tons are pressed to start the burner 

ignition sequence and there is no 

function or response.

Содержание VFGT24NE

Страница 1: ...y built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs This is an unvented gas fired heater It uses air oxygen from the room in which...

Страница 2: ...ired heat er It uses air oxygen from the room in which it is installed Provisions for adequate combustion and ventilation air must be provided Refer to Air for Combustion and Ven tilation section on p...

Страница 3: ...ctcon tainsand orgenerateschemicals known to the state of California to cause cancer or birth defects or other reproductive harm IMPORTANT Read this owner s manualcarefullyandcompletely before trying...

Страница 4: ...white powder residue within burner box or on adjacent walls and furniture 10 This heater needs fresh outside air ven tilation to run properly This heater has an Oxygen Depletion Sensing ODS safety shu...

Страница 5: ...1 800 655 2008 for replacement parts before returning to dealer Install and use heater with care Follow all local codes In the absence of local codes use the latest edition of The National Fuel Gas C...

Страница 6: ...l fuel burning ap pliances need fresh air for proper combustion and ventilation Exhaust fans fireplaces clothes dryers and fuel burning appliances draw air from the house to operate You must provide a...

Страница 7: ...200 maximum Btu Hr the space can support 3 Add the Btu Hr of all fuel burning appliances in the space Vent free fireplace ___________ Btu Hr Gas water heater ___________ Btu Hr Gas furnace ___________...

Страница 8: ...ing and one within 12 of the floor on the wall connecting the two spaces see options 1 and 2 Figure 2 You can also remove door into adjoining room see option 3 Figure 2 Follow the National Fuel Gas Co...

Страница 9: ...lls or cause odors IMPORTANT Vent free heaters add moisture to the air Although this is beneficial installing heater in rooms without enough ventilation air may cause mildew to form from too much mois...

Страница 10: ...ing a mantel proceed to If Using Mantel If not using a mantel follow these instructions You must have noncombustible material s above the fireplace opening Noncombustible materials such as slate marbl...

Страница 11: ...Shelf Figure 9 Minimum Fireplace Clearances Above Combustible Flooring NOTICE Surface temperatures ofadjacentwallsandmantelsbe comehotduringoperation Walls and mantels above the firebox may become hot...

Страница 12: ...ill bit Note Install optional MRC Series receiver and hand held remote control kit see Ac cessories page 39 before installing gas log heater See installation instructions included with the kit 1 Apply...

Страница 13: ...regulator will reduce incoming gas pressure You must reduce incoming gas pressure to between 11 and 14 of water If you do not re duce incoming gas pressure heater regulator damage could occur Install...

Страница 14: ...th its appliance main gas valve control valve and equip ment shutoff valve from gas supply piping system Pressures in excess of 1 2 psig 3 5 kPa will damage heater regulator 2 Cap off open end of gas...

Страница 15: ...ipment shutoff valve for propane LP see Figure 15 or Figure 16 Apply noncorrosive leak detection fluid to all joints Bubbles forming show a leak 5 Correct all leaks at once 6 Light heater see Operatio...

Страница 16: ...ntrol module next to the word SUPPLY which is molded in the control module s black housing see Figure 17 Be certain to push the plug fully into the receptacle Install bat teries in the battery power s...

Страница 17: ...HP US com and click on the techni cal Support tab for access to log placement videos 1 Find the right front log VFGT24 inch models D 061 or VFGT30 inch models D 019 or VFGT36 inch models D 027 See Fig...

Страница 18: ...t Log Side View Figure 23 Installing Back Left Log Back Left Log D 060 D 018 or D026 Flat Part of Log Log Notch Burner Tube Figure 23A Installing Back Left Log Figure 23B Installing Back Left Log D 01...

Страница 19: ...lling Charred Log Top Side View Square Grate Log Notch 5 Find the middle split log VFGT24 inch models D 063 or VFGT30 inch models D 021 or VTGF36 inch models D 028 See Figures 26 and 26A The split sid...

Страница 20: ...D 024 See Figure 28 The left end of this log has a square hole that fits over a square peg that is on the top of the middle split log The right end of this log rests behind the knot on the top of the...

Страница 21: ...ome in contact with either the burner ports or flame around base of heater if de sired DO NOT place rock or additional logs on front burner or on logs except as directed above Placing any material on...

Страница 22: ...ance area for gas Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any el...

Страница 23: ...t will not respond to associated zone function To activate any command the backlight for the screen must be on and the command must be touched before the backlight goes off Powered via four AAA sized...

Страница 24: ...l operation will resume MODES OF OPERATION OPERATION MODES MANUAL OFF MANUAL ON THERMOSTAT with optional PRO GRAM Mode The modes may be cycled in the order above by touching the MODE Zone or pressing...

Страница 25: ...is played TIME PROG Zone Current day indicator and current time is displayed FLAME Zone Blank THERMOSTAT ON LCD Displays MODE Zone THERMO and ON are displayed ROOM TEMP Zone Measured tempera ture is d...

Страница 26: ...ot Method same as Thermostat Mode Continuous Standing Pilot only Intermittent Pilot Ignition IPI Spark to Pilot not allowed Pilot flame will remain ON when Main Flame Cycles ON and OFF To enter Progra...

Страница 27: ...down feature will operate in MANUAL ON THERMOSTAT ON mode and PROGRAM ON modes If the room tem perature reaches 95 deg F or greater the transmitter will automatically change to MANUAL OFF mode and sen...

Страница 28: ...he system on just press the ON OFF button The system will emit a beep and begin the ignition process which can take about 20 seconds Once the start up process is complete the pilot flame is lit REGULA...

Страница 29: ...r store hardware store or home center may carry compressed air in a can If using compressed air in a can please follow the directions on the can If you don t follow directions on the can you could dam...

Страница 30: ...t cool Remove blockage blocked burner flame holes will create soot WARNING The injector hold ers air shutters are not adjust able Donotmoveinjectorholders from their original positions Figure 38 Pilot...

Страница 31: ...www SuperiorFireplaces US com 126803 01A 31 WIRING DIAGRAM POWER SUPPLY BOX CONTROL MODULE REMOTE CONTROL Cont S M T W T F S AM PM ROOM SET P1 A P1 P2 P2 Pilot ON THERMO OFF u PROGRAM MODE SET...

Страница 32: ...t the two connections at the back of the battery housing where the red and black wires are connected Set the multimeter to DC voltage initiate the ignition sequence and observe the volt age while the...

Страница 33: ...metal or tubing Keep ignitor cable dry 9 Replace wire harness including ignitor cable 10 Replace ods pilot assembly 11 Replace ods pilot assembly 12 Replace control module 13 Ground cable from control...

Страница 34: ...should be hand tight plus 1 4 to 1 2 turn You should not be able to loosen the thermocouple at the control valve with your hand Check the thermocouple terminal connection at the control module If it...

Страница 35: ...start is deactivated 1 Short in touch pad wiring 1 Batteries are weak LOW BAT TERY is shown in remote display 1 Fully open equipment shutoff valve 2 Check batteries and replace if needed Batteries in...

Страница 36: ...hut the burner system off 1 More than one burner system is present and operating on the same frequency 1 Replace control module 1 Follow Pairing instructions on page 24 to re pair remote to control mo...

Страница 37: ...Clean burner see Cleaning and Maintenance page 30 or replace burner orifice 2 Replace damaged burner 3 Replace gas regulator 1 Checkburner s fordirtanddebris If found cleanburner s seeCleaning and Ma...

Страница 38: ...logged 1 Gas leak See Warning state ment at top of page 2 Control valve or gas control defec tive 1 Foreign matter between control valve and burner 2 Gas leak See Warning state ment at top of page 1 O...

Страница 39: ...on the back page of this manual FIREPLACE HOOD Black GA6050 Antique Brass GA6053 For all models Helps deflect heat away from mantel or wall above fireplace Fits openings 28 to 48 wide LAVA ROCK GA6060...

Страница 40: ...www SuperiorFireplaces US com 126803 01A 40 PARTS REMOTE CONTROL MODELS VFGT24NE VFGT24PE VFGT30NE VFGT30PE VFGT36NE AND VFGT36PE 1 2 4 6 7 8 9 10 11 12 24 12 13 15 15 16 17 18 19 20 21 22 14 5 3 7 23...

Страница 41: ...Burner 1 12 125023 01 Bracket Front Burner 2 13 097384 01 Nut 10 24 Captive Washer 2 14 112829 02 Air Shutter 1 15 124933 01 Orifice Holder 90 Degree Elbow 2 16 099056 46 Orifice 051 Pan 1 099046 45 O...

Страница 42: ...73 04 D 020 125573 04 D 020 125573 04 D 020 Log Charred 1 5 125948 04 D 063 125573 05 D 021 125591 04 D 028 Log Middle Split 1 6 125573 06 D 022 125573 06 D 022 125573 06 D 022 Log Right Split Crossov...

Страница 43: ...ing purchase date Usually we will ask you to return the part to the factory SERVICE HINTS When Gas Pressure Is Too Low pilot will not stay lit burners will have delayed ignition heater will not produc...

Страница 44: ...ll produce excessive temperatures and could result in a fire hazard c damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product...

Страница 45: ...IS WARRANTY Model located on product or identification tag ______________________________ Serial No located on product or identification tag ___________________________ Date Purchased ________________...

Страница 46: ...NOTES...

Страница 47: ...www SuperiorFireplaces US com 126803 01A 47 NOTES...

Страница 48: ...126803 01 Rev A 01 14 1508 Elm Hill Pike Suite 108 Nashville TN 37210 1 800 655 2008 www IHP US com P126803 01...

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