SuperiorFireplaces.us.com
900719-00C
37
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
ODS pilot lights but pilot
fl
ame goes
out before burners light.
1. Equipment shutoff valve not fully
open
2. Missing or weak batteries at
power supply box or remote.
3. Thermocouple circuit between
the ODS pilot and control mod-
ule is loose or damaged.
4. Pilot flame not touching ther-
mocouple, which allows ther-
mocouple to cool, causing pilot
fl
ame to go out. This problem
could be caused by one or both
of the following:
A) Low gas pressure or
B)Dirty or partially clogged ODS
pilot.
5. Thermocouple damaged
6. Control valve damaged.
1. Fully open equipment shutoff
valve.
2. Check batteries and replace if
needed. (Batteries in the power
supply box can be tested with a
multimeter at the two connec-
tions at the back of the battery
housing where the red and black
wires are connected. Set the
multimeter to DC voltage, initi-
ate the ignition sequence, and
observe the voltage while the
system is lighting (under load).
The system will not function
under 3.8 volts and batteries
should be replaced if the voltage
is under 4.0 volts.).
3. Check thermocouple terminal
connection at the control mod-
ule. If it is loose, remove it with
needle nose pliers, using the pli-
ers, slightly close the terminal's
opening and reinstall on to the
control module.
4. A) Contact local natural or pro-
pane/LP gas company.
B) Clean ODS pilot
(see Clean-
ing and Maintenance, Page 31)
or replace ODS pilot assembly.
5. Replace ODS pilot assembly.
6. Replace control valve
Burner system lights from remote
but not from touch pad
1. Touch pad cable disconnected
or broken
2. Defective touch pad
1. Connect or replace touch pad
and cable.
2. Replace touch pad
Burner system does not ignite the
burner while the remote is in the
program mode.
1. Program mode does not work if
soft start is deactivated.
1. Activate soft start in the remote.
Burner system shuts off after operat-
ing 6 seconds then sounds 5 beeps.
1. Short in touch pad wiring.
1. Replace touch pad and wiring
harness.
Low battery power in remote.
1. Batteries are weak. LOW BAT-
TERY is shown in remote dis-
play.
1. Replace batteries in remote.
