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99

C H A P T E R

10

Troubleshooting

This chapter describes the diagnostic tools you can use with the Sun Fire V100
server, lists some of the problems you might encounter when setting up or using a
server, and gives information to help fix those problems. The information is
contained in the following sections:

■

“Diagnostic Tools” on page 100

■

“Problems You Might Encounter” on page 105

■

“Frequently Asked Questions” on page 108

Содержание Sun Fire V100

Страница 1: ...rosystems Inc 901 San Antonio Road Palo Alto CA 94303 U S A 650 960 1300 Send comments about this document to docfeedback sun com Sun Fire V100 Server User s Guide Part No 816 2756 10 Revision A December 2001 ...

Страница 2: ...osystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 Etats Unis Tous droits réservés Ce produit ou document est distribué avec des licences qui en restreignent l utilisation la copie la distribution et la décompilation Aucune partie de ce produit ou document ne peut être reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation préalable et écrite de Sun et de ses bailleu...

Страница 3: ...o a Rack 7 Choosing Between a Rack and a Cabinet 8 Installing the Sun Fire V100 Server Into a 19 Inch Wide or 72 inch Tall Four Post Rack 8 The 19 Inch Rackmounting Kit 8 Tips for Using a Sun StorEdge 72 inch Rack 16 Connecting the Cables 17 3 Communicating With the Server 19 Setting Up a Console Connection to the Server 20 Which Is the Appropriate Serial Port 20 Serial Port Pin Arrangement 20 Ser...

Страница 4: ...Switch 39 5 Managing the Sun Fire V100 Server From the lom Prompt 43 Introduction to Lights Out Management 43 Using LOM Commands 44 Powering On or Resetting the Server From the LOM Shell 45 Controlling the Server s Booting Behavior 47 Monitoring the Server From the LOM Shell 49 Viewing the LOM Event Log 51 Verifying That a Component Has Been Fixed 53 Setting Up LOM Privileges for Named Users 54 Pe...

Страница 5: ...eplacing Components 85 Adding Components or Replacing A Server 86 Replacing the System Configuration Card 86 Adding or Changing Internal Components 87 Memory Installation and Removal 91 Installing and Removing the Hard Disk Drive 92 9 Reinstalling the Solaris Operating Environment 97 Reinstalling the Solaris Operating Environment 98 Reinstalling the Lights Out Management Software 98 10 Troubleshoo...

Страница 6: ...om Prompt Using the Escape Sequence 106 Problems Connecting to the Server Using a Handheld Device 106 OpenBoot PROM Initialization Aborts and the Server Will Not Boot 106 IDE Controller Failure 107 Jumper Settings 107 Frequently Asked Questions 108 Acoustic Noise Generated 116 Environmental Compliance Information 117 ...

Страница 7: ...lide Mounts to a Standard 19 inch Rack 13 FIGURE 2 7 Sliding the Sun Fire V100 Server Into a Standard 19 Inch Rack 14 FIGURE 2 8 Adjusting the Slide Mounts and Screwing the Server Into the Rack 15 FIGURE 2 9 Fitting the Cable Management Bracket to a Sun StorEdge or a Standard 19 Inch Rack 16 FIGURE 2 10 The Server s Back Panel 17 FIGURE 3 1 Serial Port Pins 1 to 8 21 FIGURE 4 1 Sun Fire V100 Serve...

Страница 8: ... Cover 89 FIGURE 8 4 Replacing the Top Cover 90 FIGURE 8 5 DIMM Insertion and Removal Sequence 91 FIGURE 8 6 Installing Memory Into a Socket on the System Board 92 FIGURE 8 7 Removing the HDD Placeholder 93 FIGURE 8 8 Installing a Hard Disk Drive 94 FIGURE 10 1 The obdiag Menu 101 ...

Страница 9: ... A LOM or Serial B Port 21 TABLE 3 3 Serial Adapters 22 TABLE 3 4 Pin Crossovers in the Sun DB 25 25 Pin Adapter 22 TABLE 3 5 Pin Crossovers in the DB 9 9 Pin Adapter 23 TABLE 3 6 Pin Crossovers for Connecting to a Typical Terminal Server 26 TABLE 3 7 Example PalmOS Terminal Emulator Macros 32 TABLE 5 1 Boot Modes 48 TABLE 5 2 LOM Commands 62 TABLE 10 1 Open Boot Diagnostics Tests 102 TABLE 10 2 S...

Страница 10: ...x Sun Fire V100 Server User s Guide December 2001 ...

Страница 11: ...des an installation quick start guide Chapter 2 provides information about installing the Sun Fire V100 server into a rack and describes how to connect the cables Chapter 3 provides instructions on setting up console connections to the server via its serial A LOM port Chapter 4 explains how to perform the initial power on and configuration of the server Part II Remote and Local Management Chapter ...

Страница 12: ...shooting and frequently asked questions sections Part IV Appendixes Appendix A lists all physical and environmental specifications and provides information on calculating power consumption and heat dissipation Appendix B describes the parameters you can configure in the LOM driver configuration file Using UNIX Commands This document may not contain information about basic UNIX commands and procedu...

Страница 13: ...rasted with on screen computer output su Password AaBbCc123 Book titles new words or terms words to be emphasized Command line variable replace with a real name or value Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Shell Prompt C shell machine_name C shell superuser machine_name Bourne shell and Korn shell Bour...

Страница 14: ... stocks select product documentation from Sun Microsystems Inc For a list of documents and how to order them visit the Sun Documentation Center on Fatbrain com at http www fatbrain com documentation sun Sun Welcomes Your Comments We are interested in improving our documentation and welcome your comments and suggestions You can email your comments to us at docfeedback sun com Please include the par...

Страница 15: ...and danger to personal health follow the instructions Modifications to Equipment Do not make mechanical or electrical modifications to the equipment Sun Microsystems is not responsible for the regulatory compliance of a modified product Caution Do not block or cover the openings of your Sun product Never place a Sun product near a radiator or heat register Failure to follow these guidelines can ca...

Страница 16: ...e connection of multiple system units to the circuit does not overload the supply overcurrent protection or supply wiring Consider the Sun agency label electrical ratings when determining the correct branch circuit rating for your installation Caution All supply connections wiring wire protection and wire routing must be made in accordance with applicable sections and requirements of national elec...

Страница 17: ...PART I Installation and Configuration ...

Страница 18: ......

Страница 19: ...res of the server and the contents of the ship kit and lists the optional components available It also gives you an overview of the installation process The chapter contains the following sections Contents of the Ship Kit on page 3 Preinstalled Software on page 3 Optional Components on page 4 Installation Quick Start on page 5 ...

Страница 20: ...cial services Corporate customer networks Anyone who wants to maximize the density of Solaris servers in a rack The Sun Fire V100 server has the following features A removable system configuration card containing the server s host ID MAC address and NVRAM settings Rackmounting enclosure with single power supply Four DIMM sockets Two 10 100 Mbps RJ 45 Ethernet ports Console Lights Out Management RJ...

Страница 21: ...elease of Solaris 8 installed on your server use the command below TABLE 1 1 Contents of the Ship Kit Item Part Number Quantity RJ 45 to RJ 45 patch cable for Ethernet or serial connection 530 2093 xx 2 RJ 45 to DB 25 adapter 530 2889 xx 1 RJ 45 to DB 9 adapter 530 3100 xx 1 Rackmounting screws 10 32x1 2 240 1207 xx 8 Front slide mount 340 6125 xx 2 Rear slide mount 340 6234 xx 2 Cable management ...

Страница 22: ...ales representative See TABLE 1 2 for a list of components and part numbers The server should be seen as a replaceable unit if a fault occurs contact your local Sun sales representative for a replacement TABLE 1 2 Customer Installable Hardware Optional Components Part Number 128 Mbyte DIMM X7090A 256 Mbyte DIMM X7091A 512 Mbyte DIMM X7084A 40 Gbyte 7200 rpm hard disk drive X7096A ...

Страница 23: ...ting Up a Console Connection to the Server on page 20 2 Configure the Server Note The server is preinstalled with the Solaris 8 operating environment Power on the server Powering On and Configuring the Server on page 34 Manage the server from the lom or Solaris prompt Remote and Local Management on page 41 3 Further Information Reinstalling the Solaris software Reinstalling the Solaris Operating E...

Страница 24: ...6 Sun Fire V100 Server User s Guide December 2001 ...

Страница 25: ...d describes the mounting options available It also contains a guide on connecting the cables to the server The information is provided in the following sections Choosing Between a Rack and a Cabinet on page 8 Installing the Sun Fire V100 Server Into a 19 Inch Wide or 72 inch Tall Four Post Rack on page 8 Connecting the Cables on page 17 ...

Страница 26: ...nclosed space Two post racks however may require no special cooling systems Flooring Two post telco relay racks are designed so that cables can be run overhead Cabinets often require cables to be run under the floor Installing the Sun Fire V100 Server Into a 19 Inch Wide or 72 inch Tall Four Post Rack The 19 Inch Rackmounting Kit The mounting slides can each be used on either side of the rack The ...

Страница 27: ...s to the cable management bracket and hold them in place FIGURE 2 1 Cable Management Bracket To Assemble the Slides and Mount the Server 1 Position the two parts of the slide so that the double angled ear A is in the correct position for the rack you are installing into For the Sun StorEdge 72 inch tall 19 inch wide rack the double angled ear A must be to the rear see FIGURE 2 2 ...

Страница 28: ...nch Tall Rack FIGURE 2 3 Positioning the Slide Mounts for a Standard 19 Inch Wide Rack 2 Loosely screw the two parts of the slide mounts together using the M4 nuts supplied 3 Measure the distance between the front and back posts of your rack 4 Adjust the slide mounts so that the distance between the front and back mounting ears is approximately the distance between the front and back posts of the ...

Страница 29: ... the Sun StorEdge 72 inch rack refer to FIGURE 2 4 and FIGURE 2 5 Leave the screws slightly loose to allow adjustment when you slide the server into the rack For a standard 19 inch rack refer to FIGURE 2 6 Leave the screws slightly loose to allow adjustment when you slide the server into the rack FIGURE 2 4 Fastening the Slide Mounts to a Sun StorEdge 72 inch Tall Rack Rear View Side Panels Remove...

Страница 30: ...12 Sun Fire V100 Server User s Guide December 2001 FIGURE 2 5 Fastening the Slide Mounts to a Sun StorEdge 72 inch Expansion Rack Front View Side Panels Removed for Clarity ...

Страница 31: ...Chapter 2 Installing the Sun Fire V100 Server Into a Rack 13 FIGURE 2 6 Fastening the Slide Mounts to a Standard 19 inch Rack 7 Slide the server into the rack see FIGURE 2 7 ...

Страница 32: ...14 Sun Fire V100 Server User s Guide December 2001 FIGURE 2 7 Sliding the Sun Fire V100 Server Into a Standard 19 Inch Rack ...

Страница 33: ...usting the Slide Mounts and Screwing the Server Into the Rack 9 Tighten the slide mounts in the rack if you have not fully secured them yet 10 When the slide mounts are secure use a screwdriver to tighten the thumbscrews on the side of the server The server is now securely installed in the rack To Fit the Cable Management Bracket Hook the bracket over the slide mounts at the rear of the server see...

Страница 34: ...rack from the bottom up and at the top leave at least four rack units empty To prevent warm air flowing to the front of the rack and being recirculated which would reduce the efficiency of your cooling system and potentially cause overheating close off the empty spaces at the top of the rack with filler panels The following filler panels are available from your local Sun sales representative Cable...

Страница 35: ...k install a redundant fan tray part number X9819A into the top of the rack This pulls air up through the top of the rack to prevent the build up of heat behind it Connecting the Cables The following section describes the positions of the ports and sockets for the corresponding cables and the correct procedure for connecting the cables The server s ports are arranged and numbered as in FIGURE 2 10 ...

Страница 36: ...station connect the serial cable into the DB 25 serial adapter that was supplied with the server and connect the adapter to the serial connector on the terminal or on the Sun workstation Refer to Chapter 4 for information about powering on the system Note The DB 25 serial adapter may not work with all terminals If you have problems refer to your terminal manual to check its compatibility with the ...

Страница 37: ...ation is contained in the following sections Setting Up a Console Connection to the Server on page 20 Connecting to the Server Using a Sun Workstation or ASCII Terminal on page 23 Connecting to the Server Using a Terminal Server on page 25 Connecting to the Server Using a System Running Microsoft Windows on page 27 Connecting to the Server Using a Handheld Device on page 29 ...

Страница 38: ...There are two serial ports on the rear of the Sun Fire V100 server TABLE 3 1 lists the serial port labels and function of each port Serial Port Pin Arrangement When viewed from the back of the server the pin arrangement of the RJ 45 ports is as shown in FIGURE 3 1 TABLE 3 1 Server Serial Ports Serial Port Purpose Description A LOM Issue LOM commands This port is dedicated to the Lights Out Managem...

Страница 39: ...s of anything more than simple ASCII character streams use the B Serial port as communication on the A LOM port is subject to interruption by the LOM device see Introduction to Lights Out Management on page 43 TABLE 3 2 Settings for Connecting to the Serial A LOM or Serial B Port Parameter Setting Connector Serial A LOM or Serial B use Serial B for binary data transfers Rate 9600 baud Parity No St...

Страница 40: ...th your system or an alternative adapter that performs the same pin crossovers The Sun supplied DB 25 adapter enables you to connect to any Sun system The crossovers it performs are listed in TABLE 3 4 TABLE 3 3 Serial Adapters Terminal Device Adapter Sun workstation ASCII terminal or terminal server DB 25 PC or laptop DB 9 female supplied by Sun Handheld device DB 9 male not supplied by Sun TABLE...

Страница 41: ...ptor part number 530 3100 xx is a 9 Pin DSUB female to 8 POS RJ 45 female adapter To connect to any device that has a 9 pin serial connector use a DB 9 9 pin adapter that performs the pin crossovers listed in TABLE 3 5 Connecting to the Server Using a Sun Workstation or ASCII Terminal To connect to the server using either a Sun workstation or an ASCII terminal you need DB 25 adapter TABLE 3 5 Pin ...

Страница 42: ...later configure your console to use ttyb type the following to set up a tip session For information about dedicating the console to Serial B see Managing the Sun Fire V100 Server From the lom Prompt on page 43 For information about how to power on and configure the server go to Powering On and Configuring the Server on page 34 To Connect to the Server Using an ASCII Terminal 1 Set up a connection ...

Страница 43: ...on to see if the serial port pinouts of the Sun Fire V100 server match those of the terminal server you plan to use Connecting to a Cisco Terminal Server The serial ports on the Sun Fire V100 server are DTE ports If you connect these to other DTE ports then the cabling between them must perform a crossover also known as a roll over The pinouts for the server s serial ports correspond with the pino...

Страница 44: ...ort to the corresponding pin in the terminal server s serial port TABLE 3 6 shows the crossovers that the cable must perform To Connect to a Sun Fire V100 Server Using a Terminal Server 1 Attach the appropriate crossover cables as described in Connecting to a Cisco Terminal Server on page 25 or Connecting to Other Terminal Servers on page 26 2 Open a terminal session on the Sun workstation and typ...

Страница 45: ...indows may differ slightly Note If you use a Palm Pilot or similar device make sure that Hot Sync Manager is closed If it is not closed you will not be able to communicate with the server from your PC or laptop To Connect to the Server 1 Connect the RJ 45 patch cable to the port labeled A LOM on the rear of the server 2 Connect the other end of the patch cable to the DB 9 adapter 3 Connect the DB ...

Страница 46: ...e list in the drop down menu d Click OK 7 In the COM1 Properties window a Change the Bits Per Second value to 9600 b Set Flow Control to Xon Xoff The correct values for all settings in this window are as shown below c Click OK The lom prompt now appears in the Windows Hyperterminal For information about how to power on and configure the server go to Powering On and Configuring the Server on page 3...

Страница 47: ...e listed in TABLE 3 5 1 Connect the RJ 45 cable supplied with the server to the server s A LOM port 2 Connect the other end of the cable to the DB 9 adapter 3 Connect the DB 9 adapter to the serial cable leading to your PalmOS device s cradle or travel kit To Set Up the Software Note To configure the Sun Fire V100 server from a handheld device you need VT100 emulation software installed The follow...

Страница 48: ...rompt should appear You can now configure the Solaris operating environment and manage the server through the handheld device s terminal emulator For information on how to power on and configure the server go to Powering On and Configuring the Server on page 34 Property Method Method Serial Port Serial Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 RTS CTS Unchecked Xon Xoff Unchecked Property...

Страница 49: ...ing keystrokes help you navigate the menus To Use Macros You can manage the server more efficiently by setting macros up in the terminal emulator as follows 1 Choose Menu Options Macro 2 Define a name for the macro 3 Specify the text that the macro will execute 4 End the text of each macro with n This indicates a return signal and executes the macro Keystroke Action Ctrl F or Tab Go forward to the...

Страница 50: ...lator Macros Macro Name Command Action backspace stty erase H n Enables the Graffiti stroke for delete to work on the screen without printing the H character arrow enable csh setenv TERM dtterm n Switch to csh and set the terminal variable to dtterm This enables the on screen arrows to work on applications such as vi ...

Страница 51: ...V100 Server This chapter explains how to power on and configure the server and how to use the Power On Standby switch The chapter contains the following sections Powering On and Configuring the Server on page 34 Using the Power On Standby Switch on page 39 ...

Страница 52: ...er for the First Time on page 37 To Clear the Configuration and Start Again on page 37 Note Do not use the power On Standby switch on the back of the server to power on You power on from the keyboard and that step is included in these instructions Before configuring a Sun Fire V100 server Connect the server to a power source see Connecting the Cables on page 17 Set up a serial connection to the se...

Страница 53: ...ify whether you need IPv6 enabled and then follow the instructions on the screen 6 Specify whether you want to enable the Kerberos Security mechanism and then follow the instructions on the screen 7 When prompted give a password if any for users logging in as root The system will boot when you have provided it with the information it needs To Power On Without the Server s Details Registered at a N...

Страница 54: ... Specify a host name for the server 9 If prompted specify the IP address for the system The system prompts you for this address if you declined to use DHCP in Step 6 It also asks you whether the server is to be part of a subnet and if you answer Yes it prompts you to provide the netmask of the subnet 10 Specify whether you need IPv6 enabled and then follow the instructions on the screen 11 Specify...

Страница 55: ...ype the following command to power on the server For more information about the lom prompt and the commands that are available from it see Chapter 5 4 Specify the type of terminal you are using to communicate with the Sun Fire V100 server 5 When prompted to indicate whether you want the server to be networked specify No 6 Specify a Host Name for the server 7 Confirm the information you have given ...

Страница 56: ...a blank server type y 4 When the server has unconfigured itself type the LOM escape sequence By default this is When the lom prompt appears follow the instructions in one of the following sections To Power On With the Server s Details Registered at a Name Server on page 34 or To Power On Without the Server s Details Registered at a Name Server on page 35 To Power On a Standalone Server for the Fir...

Страница 57: ...erver you must break all connections to it If you do not do this by removing the power supply cord you must instead open all external circuit breakers FIGURE 4 1 Sun Fire V100 Server Power On Standby Switch The symbols on the switch are On Press to apply power to the server Standby Press for less than four seconds to initiate an orderly shutdown of the system into Standby mode Press and hold down ...

Страница 58: ...40 Sun Fire V100 Server User s Guide December 2001 To completely remove power from the server Disconnect the power cable from the server ...

Страница 59: ...PART II Remote and Local Management ...

Страница 60: ......

Страница 61: ... Server From the LOM Shell on page 49 Setting Up LOM Privileges for Named Users on page 54 Setting the LOM Configurable Variables on page 58 Separating LOM From the Console on the Serial A LOM Port on page 60 Viewing Event Reports That LOM Sends to syslogd on page 61 LOM Shell Command List on page 62 Note For information about how to configure the LOM device driver see Appendix B Introduction to L...

Страница 62: ...s active even when the server is not powered on There are two ways to interrogate the LOM device or to send it commands to perform You can do either of the following Issue LOM commands from the lom shell prompt Explained in this chapter Issue LOM specific Solaris commands from the console prompt Explained in Chapter 6 Using LOM Commands To use the LOM facilities either remotely or locally first es...

Страница 63: ...o standby power mode The poweroff command does not power the server off completely Note All commands that involve powering on or off resetting or specifying the boot mode of the server require you or the named user to have r level LOM user permission If you have not set up any named users of the LOM device then you have r level permission by default If you have set up one or more named users then ...

Страница 64: ...appears on the screen For information about changing the first character of the LOM escape sequence see To Change the First Character of the Sequence for Escaping to the lom Prompt lom X on page 77 To Exit From the lom Prompt To return to the Solaris console prompt from the lom prompt type Note If you have the Serial A LOM port dedicated to the LOM device instead of shared between the LOM and the ...

Страница 65: ...ers are preserved The server does not automatically return to the Solaris environment when you reset it using the x option Instead you must reboot it from the ok prompt To Display the ok or kadb Prompt To display the ok or kadb prompt type the following at the lom prompt Note If the Serial A LOM port is dedicated to the LOM device this command will have no effect For information about dedicating t...

Страница 66: ...odes Mode Description u This option does not represent a boot mode However if you have previously dedicated the Serial A LOM port to LOM and you now want to share the port between the console and LOM you can use the u option It is a quick alternative to the procedure described for sharing the Serial A LOM port in the section Separating LOM From the Console on the Serial A LOM Port on page 60 norma...

Страница 67: ...parameter to take effect you must reset the server after using the bootmode command at the lom prompt diag In this mode the server performs full self diagnostics as part of the boot process The command is equivalent to the Stop D key combination for Sun keyboards To cause the parameter to take effect you must power off and then power on the server within 10 minutes of using the bootmode command at...

Страница 68: ...d by the LOM device type CODE EXAMPLE 5 1 shows sample output from the environment command In this example all the components are running normally and none are faulty CODE EXAMPLE 5 1 Sample Output From the environment Command lom date Time since last boot 8d 20h48m2s lom showdate Time since last boot 8d 21h49m6s lom environment lom environment Fault OFF Alarm 1 OFF Alarm 2 OFF Alarm 3 OFF Fans 1 ...

Страница 69: ...mp indicating the hours and minutes and if applicable days since the following The LOM device was last powered off that is since all power to the server including standby power was last removed or If the server has been booted since all power was last removed then the time stamp indicates the number of days hours and minutes since the last reboot To View the Last 10 Events in the Event Log Type Ov...

Страница 70: ...to syslogd on page 61 Each entry in the log includes the time of the event the server s host name a unique identifier for the event and a user friendly text message describing the event Note The LOM device s Event Log is never cleared and it can contain several hundred entries Events are stored from the very first time the server boots Eventually the buffer might become full but when this happens ...

Страница 71: ...ghistory command does not pause the display To see the last five events type Verifying That a Component Has Been Fixed If a monitored component has failed the LOM device does not continue to report the failure You can however check the status of a component for example after attempting to fix it To Check the Status of a Component Type This causes the LOM device to update the status of all the comp...

Страница 72: ...missions using the lom userperm command only those that you specify will be available The four areas of authorization available are Console permission c level This enables the named user to select the system console from the lom prompt if the Serial A LOM port is shared between the LOM and the console The break command also requires console permission User Administration permission u level This en...

Страница 73: ...phen Note You must have User Administration u level authorization to add a user see Permissions Available for LOM Users on page 54 If you have not added any users you have a level and all other levels of authorization by default To Specify the Password for a LOM User Account Type where the username is the name of a LOM user account that already exists Note You must have User Administration u level...

Страница 74: ...nt you are currently logged into type 2 When prompted type the current password 3 When prompted type the new password you want to use 4 Type the new password again to confirm it To Delete a LOM User Account Type where the username is the name of an existing LOM user account Note You must have User Administration a level authorization to delete a user account see Permissions Available for LOM Users...

Страница 75: ... stands for console permission It enables the named user to exit from the lom prompt to the Solaris prompt as long as the Serial A LOM port is shared between LOM and the console u This stands for user administration permission It enables the named user to add and delete users and alter their areas of authorization by using the userperm command a This stands for administration permission It enables...

Страница 76: ...amed user must have a level permission For more information see Setting Up LOM Privileges for Named Users on page 54 To Turn the Fault LED On and Off To turn the Fault LED on by setting the faulton variable type To turn the Fault LED off by setting the faultoff variable type To Set an Alarm Flag Turn the alarm on by typing where n is the number of the alarm you want to turn on 1 2 or 3 lom logout ...

Страница 77: ...rn the Alarms On and Off lom A on page 76 To Stop LOM Sending Event Reports to the Serial A LOM Port Enable event reporting by typing Note This is the equivalent of using the lom E on command from the Solaris shell For more information see To View the Event Log lom e on page 72 Disable event reporting by typing Note This is the equivalent of using the lom E off command from the Solaris shell For m...

Страница 78: ... LOM even if for any reason you lose access to Solaris on your console port Serial B Capturing all LOM events passively on a terminal connected to the dedicated LOM port Serial A LOM Note however that if you dedicate the Serial A LOM port to the LOM device you cannot use the console command to quit the LOM shell Instead for access to the Solaris environment you must connect to the server using the...

Страница 79: ...and the Serial B port 2 At the Solaris prompt type The Serial A LOM port ttya is now shared between the LOM device and the console Viewing Event Reports That LOM Sends to syslogd The LOM device monitors the status of the fans supply rails temperature and power supply even when the server is powered off the LOM device operates on standby power If it detects a fault it turns on the Fault LED on the ...

Страница 80: ...roblem is now fixed For example if you reinsert the System Configuration Card the LOM device will generate an event to say that the System Configuration Card has been restored 4 User User level events indicate the activity of named users whom you have authorized to access the LOM device For example an event is generated when a user logs in or out LOM Shell Command List The commands you can use fro...

Страница 81: ...Event Log logout Returns named users you have set up with password access to the LOM user login prompt poweron Powers the server on poweroff Powers the server down to standby power mode reset Resets the server show model Displays the server model show hostname Displays the server name this command is equivalent to the Solaris uname n command show eventlog Displays the LOM device s event log The ev...

Страница 82: ...64 Sun Fire V100 Server User s Guide December 2001 ...

Страница 83: ...h LOM specific commands in the Solaris 8 operating environment It contains the following sections Monitoring the System From the Solaris Prompt on page 66 Configuring Automatic Server Restart on page 73 Other LOM Tasks You Can Perform From the Solaris Prompt on page 76 Note For information about how to configure the LOM device driver see Appendix A ...

Страница 84: ... see Chapter 5 Use LOM specific Solaris commands from the Solaris prompt These commands are described in this chapter All Solaris commands described in this section are available from the main Solaris prompt They run a utility called usr sbin lom Where appropriate the command lines given in this section are accompanied by typical output from the commands There are also manual pages for the LOM uti...

Страница 85: ...atus of the server s internal circuit breakers For any that have been tripped the status will read faulty The system contains three circuit breakers one for each of the USB ports and one for the system configuration card reader If there is a problem with the circuit breakers or the USB port circuit breakers remove the device connected to the relevant port and the circuit breakers will automaticall...

Страница 86: ...r s internal temperature and the warning and shutdown threshold temperatures lom v Supply voltages 1 5V status ok 2 3V3 status ok 3 12V status ok 4 12V status ok 5 VDD CORE status ok System status flags circuit breakers 1 USB0 status ok 2 USB1 status ok lom t System Temperature Sensors 1 enclosure 25 degC warning 67 degC shutdown 72 degC System Over temperature Sensors 1 cpu status ok ...

Страница 87: ...page 73 To find out how the LOM watchdog is currently configured type The LOM watchdog is enabled by default when the Solaris environment boots This means that by default if the watchdog does not receive a pat for 40 000 milliseconds it will turn on the Fault LED on the front and back panels of the system generate a LOM event report and if configured to do so perform an automatic server restart Ho...

Страница 88: ...or the LOM device type To View All the Status Data Stored by LOM Plus Details of the Device s Own Configuration Type Code example 6 1 gives sample output of this command lom c LOMlite configuration settings serial escape character serial event reporting default Event reporting level fatal warning information Serial security enabled Disable watchdog on break disabled Automatic return to console dis...

Страница 89: ...nt Log 12d 18h28m30s fault led state ON 12d 18h28m34s fault led state OFF 12d 18h28m43s fault led state ON 12d 18h28m45s fault led state OFF 12d 18h28m46s fault led state ON 12d 18h28m47s fault led state OFF 12d 18h28m48s fault led state ON 12d 18h28m49s fault led state OFF 4 11 2001 15 23 33 GMT LOM time reference 4 25 2001 15 30 13 GMT LOM time reference LOMlite alarm states Alarm1 off Alarm2 of...

Страница 90: ... 1 events If you specify level 3 you will see reports of level 3 level 2 and level 1 events If you do not specify a level you will see reports of level 3 level 2 and level 1 events FIGURE 6 1 shows a sample event log display Note that the first event is the oldest and that each event has a date stamp indicating the days hours and minutes since the system was last booted System status flags circuit...

Страница 91: ...rt However it does not automatically restart the system unless you have configured it to do so To Configure the LOM ASR Add the R option to the priocntl command in the script file called etc rc2 d S25lom This is the script that runs the LOM watchdog process When you have done this LOM will restart the server whenever the watchdog times out lom e 10 LOMlite Event Log 0h0m21s host reset 9 15 2000 17...

Страница 92: ... command will have no effect You can run this command only if you have removed the etc rc2 d S25lom script file or if you have turned the watchdog off manually by using the lom W off command The default priocntl command is priocntl e c RT lom W on 40000 10000 The number 40 000 on this command line indicates the watchdog s timeout period in milliseconds you can specify a different number The number...

Страница 93: ...er a lockup To Set the Hardware Reset Option From a Script or Command lom R on To make the LOM device s watchdog process trigger an automatic server restart ASR after a lockup add the R on option to the command in your etc rc2 d S25lom script file This is the script that runs the watchdog For instructions about how to do this see To Configure the LOM ASR on page 73 However if for any reason you ar...

Страница 94: ...kward compatible Upgrade LOM firmware To Turn the Alarms On and Off lom A There are three alarms associated with LOM They are not associated with specific conditions but are software flags that can be set either by your own processes or from the command line To turn an alarm on from the command line type where n is the number of the alarm you want to set 1 2 or 3 To turn the alarm off from the com...

Страница 95: ... you type the dot character next If you do the lom prompt appears If you do not the character appears If you want to change the LOM escape character use a character that is not included in any console commands otherwise the delay between your striking the key and the character appearing on the screen may affect your typing at the console To Stop LOM From Sending Reports to the Serial A LOM Port lo...

Страница 96: ...100 105 server or the Netra t 1400 1405 server and you want to use these scripts on the Sun Fire V100 server you can add file system links that make this possible Type When you have done this you will be able to use the old scripts on the new system To Upgrade LOM Firmware lom G default To upgrade the firmware for LOM obtain the new firmware package from the SunSolveSM website http sunsolve sun co...

Страница 97: ...PART III Maintenance and Troubleshooting ...

Страница 98: ......

Страница 99: ... CHAPTER 7 Interpreting the LEDs This chapter describes the location and function of the warning LEDs on the server and contains the following section Interpreting the Front and Back Panel LEDs on page 82 ...

Страница 100: ...f the servers front bezel FIGURE 7 1 Front Panel Power and Fault LEDs Power LED Green This LED is lit when the server is powered on It is unlit when the server is in standby mode Fault LED Amber The Fault LED is constantly on when a problem has occurred that is not fatal to the server but that you should fix as soon as possible Circumstances that can create this condition include the following The...

Страница 101: ...figuring the server not to shut down in this condition see Appendix B The voltage on one of the server s output supply rails is too high By default this causes the server to shut down For information about configuring the server not to shut down in this condition see Appendix B The temperature inside the CPU is too high This causes the server to shut down Back Panel LEDs The four back panel LEDs c...

Страница 102: ...n or Off To turn the Fault LED on type To turn the Fault LED off type For information about turning the Fault LEDs on and off from the LOM shell see Chapter 5 For more information about the lom commands included in the Solaris operating environment see Chapter 6 lom F on lom F off Power LED Fault Ethernet 1 Ethernet 0 ...

Страница 103: ...er to another and for changing replaceable components It contains the following sections Adding Components or Replacing A Server on page 86 Replacing the System Configuration Card on page 86 Adding or Changing Internal Components on page 87 Memory Installation and Removal on page 91 Installing and Removing the Hard Disk Drive on page 92 ...

Страница 104: ...tains a memory card called the system configuration card The card contains the following data the only copy of NVRAM IDPROM host ID MAC address Replacing the System Configuration Card The card is removable so that you can transfer the host ID and configuration data onto a new server allowing quick and easy server replacement To Swap the System Configuration Card SCC Between Servers 1 Make sure tha...

Страница 105: ...ion Do not handle the system configuration card unless you need to transfer it to another system If you need to handle it for this reason avoid contact with the gold terminals on the underside of the card FIGURE 8 1 The System Configuration Card Slot Adding or Changing Internal Components The procedures in this section are for the attention of qualified service engineers only If you need to replac...

Страница 106: ...arge ESD pad see FIGURE 8 2 Use the disposable antistatic wrist strap supplied with the system and attach it to the metal base of the system before touching any of the internal components Caution Before attempting to remove the cover make sure that the server is powered off and that the power cord and all other cables have been disconnected from it FIGURE 8 2 Using the Disposable Antistatic Wrist ...

Страница 107: ...em is installed in a rack or cabinet remove it To Remove the Top Cover If the Sun Fire V100 server is not in use go straight to step 1 If the server is already in use see To Change Components In a Sun Fire V100 Server That Is In Use on page 88 FIGURE 8 3 Removing the Top Cover 1 Place the unit on an ESD surface and attach an antistatic wrist strap see FIGURE 8 2 2 Unscrew the captive screw from th...

Страница 108: ...lign the arrow on the cover with the arrow on the server body 2 Press the cover down so that it clips into the server body FIGURE 8 4 Replacing the Top Cover 3 Slide the cover forwards so that its leading edge is flush with the back of the server s front bezel Note When the cover is in position the arrows do not line up the arrow on the cover is further towards the bezel than the arrow on the serv...

Страница 109: ...in use go straight to Step 1 If the server is already in use see To Change Components In a Sun Fire V100 Server That Is In Use on page 88 1 Place the unit on an ESD surface and attach an antistatic wrist strap see FIGURE 8 2 2 Remove the server s top cover see To Remove the Top Cover on page 89 3 Insert the memory module in the next vacant DIMM socket The memory slots are numbered 3 2 1 0 Add DIMM...

Страница 110: ...y open the latches and remove the module s in the order 0 1 2 3 6 Replace the system cover and tighten the captive screw see FIGURE 8 4 Installing and Removing the Hard Disk Drive The server can accept two hard disk drives which are numbered 0 and 1 To Install a Hard Disk Drive If the Sun Fire V100 server is not in use go straight to Step 1 ...

Страница 111: ...server s top cover see To Remove the Top Cover on page 89 3 Remove the metal placeholder if your server has one if it was configured with a single hard disk drive the second hard disk drive slot will have the placeholder installed FIGURE 8 7 Removing the HDD Placeholder 4 Insert and align the new hard disk drive see FIGURE 8 8 a Position HDD and slide onto the clips on the base of the server b Pre...

Страница 112: ...URE 8 4 To Remove a Hard Disk Drive If the server is not in use go straight to Step 1 If the server is already in use see To Change Components In a Sun Fire V100 Server That Is In Use on page 88 1 Place the unit on an ESD surface and attach an antistatic wrist strap see FIGURE 8 2 2 Remove the server s top cover see To Remove the Top Cover on page 89 3 Disconnect the data and power cables Step 4a ...

Страница 113: ...acing Components 95 4 Unfasten the hard disk drive s handle from the two clips securing it 5 Slide the hard disk drive until it is free from the clips on the base of the server 6 Lift the hard disk drive up and out of the server ...

Страница 114: ...96 Sun Fire V100 Server User s Guide December 2001 ...

Страница 115: ...ent This chapter explains how to reinstall the Solaris operating environment onto the Sun Fire V100 server It contains the following sections Reinstalling the Solaris Operating Environment on page 98 Reinstalling the Lights Out Management Software on page 98 ...

Страница 116: ...uide 806 0957 10 Reinstalling the Lights Out Management Software If you reinstall the Solaris operating environment and you intend to use the Lights Out Management LOM facilities you must re install the Lights Out Management software from the CD entitled Software Supplement for the Solaris Operating Environment This CD is included among the CDs supplied with Solaris If you do not reinstall the LOM...

Страница 117: ...V100 server lists some of the problems you might encounter when setting up or using a server and gives information to help fix those problems The information is contained in the following sections Diagnostic Tools on page 100 Problems You Might Encounter on page 105 Frequently Asked Questions on page 108 ...

Страница 118: ...variable diag switch is set to true then POST diagnostics will run automatically when you power on the server However the default setting for diag switch is false To initialize POST diagnostics you need to set the diag switch variable to true and diag level to max or min and then power cycle the server From the ok prompt 1 Type 2 Type The system will now run POST diagnostics and display status and...

Страница 119: ... tests are described in TABLE 10 1 Note the number that corresponds to the test you want to perform and use it with the test command For example to run a test on the primary Ethernet port type ok setenv diag switch true ok setenv auto boot false ok reset all ok obdiag obdiag 1 SUNW lomh 0 8010 2 ethernet 5 3 ethernet c 4 i2c nvram 0 a0 5 ide d 6 pmu 3 7 serial 0 2e8 8 serial 0 3f8 9 usb a Commands...

Страница 120: ...sting level by using the OpenBoot PROM variable called diag level The default setting for diag level is min The test level is set from the ok prompt To set the test level obdiag exit ok setenv auto boot true ok auto boot true ok boot TABLE 10 1 Open Boot Diagnostics Tests 1 SUNW lomh 0 8010 tests the LOM device 2 ethernet 5 tests the secondary Ethernet port 3 ethernet c tests the primary Ethernet ...

Страница 121: ...motely connected server Below is a list of example tests To Find Out If SunVTS is Installed To check whether SunVTS is installed Type If SunVTS software is loaded information about the package will be displayed ok setenv diag level value TABLE 10 2 SunVTS Tests SunVTS Test Description disktest Verifies local disk drives fputest Checks the floating point unit nettest Checks the networking hardware ...

Страница 122: ...ser interface follow the procedure below 1 Use the xhost command to give the remote server access to the local display Type 2 Remotely log in to the server as superuser or root 3 Type Where local_hostname is the name of the workstation you are using Note The directory opt SUNWvts bin is the default directory for SunVTS software If you have the software installed in a different directory use that p...

Страница 123: ...nd to the wall receptacle Verify that the wall receptacle is supplying AC power to the system If the wall receptacle AC power has been verified but the system does not power on the system power supply might be defective Cannot Set Up a Console Connection to a Server The serial port pinouts are listed in Setting Up a Console Connection to the Server on page 20 Verify that they are correct for the d...

Страница 124: ...lems when you try to establish a connection to the server from a handheld device make sure that Sync Manager is turned off OpenBoot PROM Initialization Aborts and the Server Will Not Boot If the message NO IDPROM is displayed when the operating system attempts to read the serial number and MAC address the OpenBoot PROM initialization sequence aborts This could be caused by either of the following ...

Страница 125: ...probe IDE diagnostic by typing the probe ide command at the ok prompt The following code example shows the probe IDE diagnostic Jumper Settings The default settings for the jumpers are shown below Do not change these settings ok probe ide Device 0 Primary Master ATA Model ST34342A Device 1 Primary Slave ATA Model ST34342A ok Jumper Name Jumper Setting JP1 1 2 JP3 Not used JP7 1 2 5 6 JP8 Not used ...

Страница 126: ...onments and which do not rely on 32 bit kernel drivers specifically should work without modification Will my 32 bit application work on the Sun Fire V100 server 32 bit applications should work without modification as long as they were written to be dynamically linked If not they will not work with Solaris 8 64 bit Where can I get more information on the Solaris operating environment All Solaris do...

Страница 127: ...laris 8 operating environment ships with minimal USB driver support and the only USB peripheral supported is the keyboard used with SunRay systems What information does the System Configuration Card hold The System Configuration Card contains the only copy of NVRAM IDPROM host ID MAC address Should I put a server into stand by mode before removing a System Configuration Card Yes The correct proced...

Страница 128: ...V100 server in the event of the operating system locking up The feature can be turned on or off and is fully configurable See Configuring Automatic Server Restart on page 73 for more details Why are two Ethernet 10 100 ports included with the Sun Fire V100 server The most common deployment for a server in use at a service provider is to have two physical network connections to each server One is f...

Страница 129: ...l the server need a null modem cable to connect to the console port No Because the Sun Fire V100 server requires the use of console port Sun has designed the server not to need a null modem cable All you need to connect a Sun Fire V100 server to a termserver is a standard Category 5 cable ...

Страница 130: ...112 Sun Fire V100 Server User s Guide December 2001 ...

Страница 131: ...PART IV Appendixes ...

Страница 132: ......

Страница 133: ...cal dimensions of the Sun Fire V100 server and describes the conditions in which the server is capable of operating Physical Specifications on page 116 Environmental Specifications on page 116 Operating Power Statistics on page 117 Calculating Power Consumption on page 118 Calculating Heat Dissipation on page 118 ...

Страница 134: ...n ambient temperature of 77 F 25 C TABLE A 1 Sun Fire V100 Server Physical Specifications Dimension U S Metric Height 1 72 in 43 6 mm Width 17 2 in 436 7 mm Depth 18 8 in 478 mm Weight 9 kg with two hard disk drives and four memory modules installed Specifications Operating Storage Ambient temperature 5 C to 40 C 14 F to 104 F 40 C to 70 C 8 F to 158 F Temperature variation 30 C hr maximum 86 F hr...

Страница 135: ... regulate all outputs for at least 17 ms after AC power is removed Note Logic ground and chassis ground are connected internally TABLE A 2 Operating Power Statistics Maximum operating current 1 3A 100 VAC Typical operating current See Calculating Power Consumption on page 118 Maximum in rush current cold start 40A peak at 115V 25 C Maximum in rush current warm start or upon a restart 20 to 200 mse...

Страница 136: ...ach component installed in the system then divide the result by 0 63 Note To calculate the total power requirement for several servers installed in a single rack or cabinet add the individual power requirement figure for each server installed Calculating Heat Dissipation To calculate the heat generated by a server so that you can estimate the heat your cooling system must dissipate convert the fig...

Страница 137: ... LOM Driver This appendix describes the parameters that you can use to configure the LOM driver and contains the following sections The LOM Device Driver and Script Files on page 120 Configuring the LOM Device Driver on page 121 ...

Страница 138: ... kernel drv sparcv9 lom the lom driver 64 bit platform sun4u kernel drv lom conf the driver configuration file The driver is started by the following three scripts in the Solaris 8 10 00 environment etc init d lom etc rc2 d S25lom etc rc0 d K80lom This appendix describes the driver parameters you can set in the lom conf configuration file Some of these parameters are configurable by means of the L...

Страница 139: ...r 6 serial_events 0 OFF 1 ON 2 ON WHEN DRIVER NOT LOADED 2 Causes LOM to report events over the serial connection Setting this parameter to 0 means that no events will be reported over the serial connection Setting it to 1 means that events will be reported over the serial connection as well as to syslogd this is equivalent to lom E on If you have dedicated the Serial A LOM port to LOM you need to...

Страница 140: ...ture_shutdown Boolean 0 FALSE 1 TRUE 1 Causes LOM to attempt to shut down the system or to power it off if the enclosure temperature exceeds the level specified for the enclosure_shutdown_temp parameter enclosure_shutdown_temp oC 72 Specifies the enclosure temperature above which LOM attempts to shut the system down or if this fails to power the system off LOM will attempt to do either of these if...

Страница 141: ... user to the console from the lom prompt after each LOM shell command You can use this option in conjunction with the serial_timeout option reporting_level Number between 0 and 4 3 Indicates the severity level down to which you want to see LOM event reports 0 means no reports 1 means fatal event reports only 2 means fatal and warning event reports 3 means fatal warning and information event report...

Страница 142: ...124 Sun Fire V100 Server User s Guide December 2001 ...

Страница 143: ...t dissipation 118 cross over null modem cable 22 23 current in rush 117 operating 117 D DB9 adapter 23 diagnostics 100 OBDiag 101 POST 100 domain name 36 dumb terminal serial connection 23 E electro magnetic compatibility 117 Ethernet ports 2 event log viewing 51 F fans checking the status 67 fault LED 61 82 turning on 63 flooring 8 Frequently Asked Questions 108 front panel LEDs 82 H hard disk dr...

Страница 144: ... Log 51 locating system components 85 log viewing 51 LOMlite2 device separating from the console on Serial A 60 sharing Serial A between the console and the LOMlite2 device 61 upgrading firmware 78 version number 63 LOMlite2 interface backwards compatibility 78 escape sequence 77 M memory installing and removing 91 part number 4 monitoring the system See Lights Out Management LOM N Name Server 36 ...

Страница 145: ... returning control to console 63 serial port 2 connection settings 21 DB 25 adapter 22 DB9 adapter 23 differences 20 pinout 21 25 shipkit contents 3 Solaris 8 operating environment preinstalled software 3 re installing 98 specifications 2 standby power 118 stopping event reporting 77 Sun StorEdge 72 inch tall 19 inch wide rack 9 to 17 supply rail voltages 67 system configuration card SCC swapping ...

Страница 146: ...Index 128 Sun Fire V100 Server User s Guide December 2001 ...

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