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Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
Troubleshooting
SERVICE INDICATOR
PG
Illuminated. Touch POWER to turn unit off. Verify
condenser area is clean. Touch POWER to turn
unit on. If indicator is still illuminated, call Sub-Zero
customer care at 800-222-7820.
Flashing. Contact Sub-Zero factory certified
service.
13
Flashing. Possible water flow issue. Touch MAX ICE
and ICE MAKER on the control panel simultane-
ously. If indicator flashes again, contact Sub-Zero
factory certified service.
10
Flashing with audible chime. Contact Sub-Zero
factory certified service.
5
Flashing. Replace air purification cartridge. Also,
replace cartridge if there is an odor inside unit.
8
Flashing. Replace water filter. Also, replace filter if
ice tastes bad, is discolored, ice cubes are small or
if water flow from dispenser is slow.
9
Flashing with audible chime. Door has been left ajar
for more than 60 seconds. Close door.
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UNIT OPERATION
No lights or cooling.
•
Verify power is on.
•
Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
•
Door may have been left ajar which has disabled lights to
eliminate excess heat. If lights are out or ‘LOC’ appears
in control panel display, close door for one hour. If lights
are still out, contact Sub-Zero factory certified service.
Frost, condensation or ice build up inside unit.
•
Verify condenser is clean.
•
Verify door is closing properly.
•
Verify door has not been left ajar.
•
Verify door gasket does not have rips or tears. If it does,
contact Sub-Zero factory certified service.
•
If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
High temperatures, unit runs excessively or unit giving off
too much heat.
•
Verify condenser is clean.
•
Verify door is closing properly.
•
Verify door has not been left ajar.
•
Increased ambient temperatures may cause compres-
sors to run longer.
•
If temperature display shows 38° and 0°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
