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26
TROUBLESHOOTING
WARNING
: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT
: Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
WARNING
: Make sure that power is turned off before proceeding.
WARNING
: Turn off and let cool before servicing. Only a qualified service person should
service and repair heater.
CAUTION
: Never use a wire, needle, or similar object to clean ODS/pilot. This can
damage ODS/pilot unit.
Problem
Possible Cause
Corrective Action
When ignitor button
is pressed in, there
is no spark at ODS/
pilot.
1. Ignitor electrode is
positioned wrong.
2. Ignitor electrode is broken,
3. Ignitor electrode is not
connected to ignitor cable.
4. Ignitor cable is pinched or
wet.
5. Damaged ignitor cable.
6. Bad piezo ignitor.
7. Low battery.
1. Replace electrode.
2. Replace electrode.
3. Replace ignitor cable.
4. Free ignitor cable if
pinched by any metal or
tubing. Keep ignitor
cable dry.
5. Replace ignitor cable.
6. Replace piezo ignitor.
7. Replace battery.
When ignitor button
is pressed in, there
is a spark at a ODS/
pilot but no pilot
flame present.
1. Gas supply is turned off or
equipment shutoff valve is
closed.
2. Control knob not fully
pressed in while pressing
ignitor button.
3. Air in gas lines (new
installation or recent gas
interruption).
4. ODS/pilot is clogged.
5. Incorrect inlet gas
pressure or inlet regulator
is damaged.
6. Depleted gas supply.
1. Turn on gas supply or
open equipment shutoff
valve.
2. Fully press in control
knob while pressing
ignitor button.
3. Continue holding down
control knob for 30
seconds to remove air.
Repeat igniting
operation until air is
removed.
4. Clean ODS/pilot (see
Care and Maintenance,
page 24) or replace
ODS/pilot assembly.
5. Check inlet gas
pressure or replace
inlet gas regulator.
6. Contact local propane/
LP Gas Company.