12.Troubleshooting
Frequently asked questions. (FAQ)
Please read the following questions carefully, and refer to the instructions. If the product still does not work contact your
local sales dealer or contact the manufacturer.
Tips:
If there is water leakage, immediately turn off the water supply and pull the power plug.
The following reasons may cause product's malfunction.
1.Check the power supply
（1）Is power supply working properly?
（2）Is the Plug plugged in?
（3）Is electricity-leakage protection switch off?
2.Check the water supply
（1）Is water supply working properly?
（2）Is the Water Supply off?
（3）Is the PSI lower than 30?
Once any of the following issue occur,please cut the power off immediately.Refer to the affected section in this manual.
Please contact the manufacturer for more assistance if necessary.
1.Power leakage protection switch on power plug trips frequently.
Product not working
Is power supply turned off?
Remote controller
doesn't work
The button of
remote controller is
insensitive
Remote
controller
Rear
cleansing
/Front
cleansing
Nozzle extends too slowly
Lower water pressure
Is the setting too low?
Is the filter screen dirty?
Reset the water flow to a higher
setting on the remote control.
Clean or replace the filter screen.
Lock the nuts tightly.
Return to the sensor detection
position on the seat ring and activate
the front or rear cleaning function.
Reset the water temperature to
“high”or“on” status by the
remote control.
Is the connection nut of water
supply hose loosen? Does water
leak from the hose?
If the user moves too quickly or
move away from the seat, the sensor
may not be able to find the position
of user in a short time.
17
After 3 minutes of cleaning, the
nozzle will automatically stop
spraying and retract.
This is normal phenomenon.
Is the water temperature set on
“low” or “off” status?
Lower water temperature
Nozzle stops to spray
water suddenly
When activating the front or rear
cleansing function, the nozzle will
move back for self-cleaning, then
moves out for cleansing. This
operation will take several seconds.
This is normal phenomenon
Did the battery run out?
Does the positive and negative
pole of the battery set correctly?
Low battery?
Replace with new batteries
Is the remote control too far away
from the product or not within the
sensor range of the remote
Please use the remote control
within the effective sensor range.
Reset the batteries in the correct
direction.
Replace with new batteries.
Power on
Cause
Issue
Solution
