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2236-009-101 REV B
Warranty
LIMITED WARRANTY
The Stryker Air I & II mattress system is guaranteed for a period of one year from the date of delivery, against defects in
materials and workmanship, under normal use and service. This one-year warranty includes all mechanical and electrical
components. Steel structural components on beds are covered under warranty for a period of 10 years from the date of
delivery. Welds are covered under warranty for the lifetime of the product.
Damage caused by use in unsuitable environmental conditions, abuse or failure to maintain the product in accordance
with user and service instructions is not covered. Any alteration, modification, or repair unless performed by or authorized
in writing by Stryker Medical, will void this warranty. Damages arising from improper use will not be covered under this
warranty.
Improper use is defined as, but not limited to, those caused by
• Burns
• Use of improper chemical agents
• Needle punctures, cuts or abrasions
• Excessing loads
• Staining
• Negligent or excessive usage
• Improper maintenance, handling and/or cleaning
• Failure to use in the manner indicated in this user manual
PARTS
The Stryker Air I & II mattress system contain various parts that wear from normal use. Stryker Medical’s obligation under
this warranty is limited to supplying replacement parts, servicing or replacing, at its option, any product which is found by
Stryker Medical to be defective.
Warranty replacement parts are covered by the terms of this warranty until the product’s original one-year warranty
period expires. Part replacements under warranty may be requested to be returned back to the manufacturer. When
requested by Stryker Medical, parts must be returned for inspection at the customer’s expense. Credit will be issued
only after inspection.
SERVICE
Most service requests can be handled by the facility Maintenance Department with assistance from the Stryker Medical
Technical Support Service Department. Most parts requested can be shipped next day air at the customer’s expense.
Should a technician be required, one will be provided by Stryker Medical, at our discretion. Only the Stryker Medical
Technical Support Service Department can dispatch authorized technicians. This warranty is extended to the original
purchaser of the equipment.
For further service needs please call Stryker at 1-800-327−0770.