Problem
Possible reason
remedy
The satellite dish is not
pointing at the (correct)
satellite(s)
Adjust the dish. Ask a local
satellite specialist for advice.
The satellite dish is too small
Trees or buildings are blocking
the path.
Change to a larger dish
Change the position of the
dish
Scrambled service
Message in DTV
The channel is scrambled.
Select an alternative channel.
No menu or signal from the
Android satellite receiver on
the TV
Wrong input on the TV
Check whether the correct
HDMI input on your HDTV is
selected.
The connections are not done
properly.
The quality of the connected
cables is insufficient.
Ensure that the connections
are done correctly and are
fitting well to the connected
input/output.
Check that the quality of all
cables is good. Reconnect all
cables between the receiver
and the TV set.
No internet connection/
activities
Make sure the wireless
network is connected and the
security key for the encrypted
network is correct.
Make sure you select the
correct IP address settings.
Some HDTVs cannot display
the entire picture
Setup the screen ratio on your
HDTV as automatic or change
the screen size in the system
menu.
The receiver switches off after
3 hours of no commands of
the remote control
The power saving Auto
standby function is activated
Switch off the Auto Standby /
Daydream function.
Forgotten your PIN code
Default PIN is
1234
Contact your local Service
Hotline or send an email to our
support via www.strong.tv
The external USB HDD does
not start.
The power consumption is
too high.
Connect an extra power supply
adapter to your USB HDD
device.
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