Starcraft STARFLYER 2015, Руководство пользователя

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SECTION 1 – WARRANTY & SERVICE STARCRAFT TOWABLE
1-6
2. If you cannot locate an authorized Starcraft dealer near you, ask the
campground staff for referrals or check the local telephone yellow pages. Or
contact Starcraft Customer Service or your selling dealer for assistance in
locating a repair facility.
a. Contact the RV repair facility to discuss your situation and make an
appointment. Ask how their billing will be handled. They may choose to bill
Starcraft directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call
Starcraft Customer Service to discuss applicable warranty coverage prior
to any repair work being performed.
c. Starcraft Customer Service will issue an authorization number upon
warranty repair approval and advise if any original parts need to be
returned.
d. Once Starcraft Customer Service has issued an authorization number, the
RV repair facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satisfied,
communicate that immediately to the RV repair facility management. Make
sure you are satisfied with the repair before you pay or leave the
premises.
f. For reimbursement, either you or the RV repair facility must send a copy of
your itemized repair bill and all requested return parts by UPS (regular
ground, freight pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a
copy of your return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Starcraft dealer is not located nearby, contact your selling dealer
for assistance. If your dealer is closed, check with the campground staff or
telephone yellow pages for an RV repair facility. Have the item repaired and
contact Starcraft Customer Service immediately the following business day.
Failure to contact Starcraft Customer Service, unauthorized or improper warranty
repairs, or failure to return requested original parts may result in loss of
reimbursements and/or loss of warranty.
O
BTAINING
S
ERVICE
F
OR
S
EPARATELY
W
ARRANTED
I
TEMS
Your selling dealer is responsible for servicing your RV before delivery, and has
an interest in your continued satisfaction. We recommend your dealer perform all
inspection, warranty and maintenance services. Some dealers may be authorized
service centers for those OEMs whose products are warranted separately and
excluded from the
Towable Limited Warranty .
O
BTAINING
S
ERVICE AT
S
TARCRAFT
Should your RV be in need of service, and your dealer recommend that the repairs
be made at the Starcraft Factory Service Center, your RV may be returned to us
with the following guidelines*:
□ You or your dealer must make a confirmed appointment a minimum of 60
days prior to dropping off your RV at the Starcraft Factory Service Center.
□ The holding tanks must be emptied and rinsed. We have a dumping station
available for customer use.