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PFWS_2010
OWNER'S MANUAL
®
PERSONAL FIREPROOF AND
WATERPROOF SAFES
Q:
The electronic keypad on my lock does not respond?
A:
First, replace the battery and try the key pad again. If the keypad is still not responding, follow
the directions on your instruction sheet for using the trouble key that came with your electronic
safe. Once the door is open, test your combination with the door open. If your keypad is still unre-
sponsive, please contact Stack-On’s Customer Service Department at
https://www.stack-on.com/customer-service/.
Q: The electronic lock will not accept my security code?
A:
Make sure the code is NOT longer than 8 digits. When you enter your new code, you will need to
make sure you confirm your code by entering the key on your key pad.
Q: The batteries only lasted a few days or weeks?
A:
Make sure the batteries are new and have not expired. If you have installed new batteries and
this problem persists, please contact our Customer Service Department at
https://www.stack-on.com/customer-service/.
Q: Questions using the back up key.
A:
Please refer to your instruction sheet for additional information.
Q: The electronic lock beeps by itself.
A:
Please contact Stack-On’s Customer Service Department at
https://www.stack-on.com/customer-service/.
Q: What should I do if I lose my instruction sheet?
A:
If you misplace your instruction sheet, you can download a copy from the Stack-On website
at https://www.stack-on.com/product-manuals/. All instruction sheets are listed by model number.
Please visit us at Stack-On.com for more information.
FREQUENTLY ASKED QUESTIONS (CONT.)
