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Trouble Shooting
Problem
: Incorrect sized hole or no hole where there is
supposed to be one.
Solution
: Use a 1/4” leader drill bit to drill a hole at the
desired location. Next, drill larger size hole with correct bit.
Usually, when there is a hole missing, it is an oversight, but if
it appears that there are several missing holes, re-check your
work.
Problem
: Setscrew missing on clamp or setscrew hole is
cross-threaded.
Solution
: Drill a new hole in the clamp at the correct location
with a 5/16” bit, then tap with a 3/8”/16 tap.
Problem
: A typical 48” long portion of a pipe will not fit
correctly, causing the posts to be off level.
Solution
: First, check to see that the pre-installed setscrews
are not installed too far into the clamp making it impossible for
the pipe to enter the clamp. Also, make sure that the clamp is
not crooked, preventing the pipe ends to enter the clamp all the
way. If this is the case, install clamp sideways onto pipe, then
attach to post. The pipes enter the clamp a distance of 1 1/4”
deep. If the pipe does not enter all the way, then use a rubber
hammer to pound a component to the left or right to ensure the
pipe ends have dead-ended into clamps. If the problem
remains, contact your distributor.
Problem
: A clamp has already been drilled and has had a roll
pin installed and you have to move it.
Solution
: Using a punch, simply knock the roll pin through the
clamp and post then move the clamp.
Problem
: There is interference between a vertical portion of
one component and another vertical portion of another
component going into the opposite direction. (For instance, in
the case of a tunnel or bubble window that has a vertical spacer
bar).
Solution
: Loosen the spacer bar by loosening the setscrew on
it, move it over to make room.
Problem
: Your posts are out of line.
Solution
: Unblock your new posts. Check to see if when the
deck was installed the posts were not on the center to the
corners of the deck. Loosen the hardware and re-line the posts
this way. In most cases, you have to back up, loosen hardware,
and physically move each post or component that is connected
similarly with 48” end pipes. There is a chance that the
component was installed so that it was out of center of the 48”
posts, which connect it. Loosen the setscrews on these parts;
move them back into line, re-block posts. You must work hard
to insure that posts are in line and on bubble.
Problem
: You try to level a part or post and it won’t budge, it
swings or else bounces back.
Solution
: Your hardware or blocks are too tight. Loosen the
assembly, level and then re-block and re-tighten.
Problem
: Bolt size in parts box does not match the
instructions for the bolt.
Solution
: If we made an error in sending the wrong hardware,
use a correct size from the hardware store and we’ll reimburse
you.
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