Date d'émission :
Janvier, 2019
Révision: 2
Page :
37/60
14. TROUBLESHOOTING GUIDE
NOTE: the following procedures must be performed by a qualified service technician.
Problem
Possible cause
Solution
The machine does not cool,
or cools only partially and
the compressor is running
•
The space around the machine is
inadequate for ventilation
•
The refrigeration system is working in
DEFROST mode
•
The condenser filter is clogged with
airborne particles
•
Fan motor is not running
•
Refrigerant is leaking
•
Allow at least 20cm between the
machine and anything next to it;
keep it away from heat sources
•
Return to FREEZE mode
•
Clean the filter
•
Check the fan motor’s electrical
connections and, if disconnected,
reconnect. If still not operating,
replace the motor
•
Locate the leak, eliminate it and
recharge the system
The machine does not cool,
or cools only partially and
the
compressor
is
not
running
•
Electrical components of the compressor
are not functioning
•
Some electrical connections are not
complete
•
The compressor is malfunctioning
•
Replace
the
malfunctioning
components
•
Check the contacts and correct
those incomplete
•
Replace the compressor
The machine over-freeze,
making the auger movement
slow or stopped
•
The product brix is too low
•
The screw setting for the consistency
control system is set too far toward the
“+” position
•
The limit micro-switch arm is bent away
from the gear motor and prevents
contact
•
The level of the product in the bowl is
too low
•
Check the product brix and
correct
•
Reset the screw toward the “-“
position to produce a thinner
consistency product
•
Using pliers, straighten the limit
switch arm
•
Add more product or turn the
refrigeration “Off”
The machine is noisy
•
The fan motor blades are hitting internal
components
•
Check and correct
The main power switch is
“ON” but the unit s not
running
•
The fuses are blown
•
Some electrical connections are not
complete
•
The gear motor is malfunctioning
•
Replace the fuses
•
Check the contacts and correct
those incomplete
•
Replace the gear motor
The bowl is leaking
•
One of the bowl seal is not in place
•
Replace or reposition the seal
The
dispensing
valve
is
leaking
•
The
dispensing
valve
has
been
incompletely or incorrectly replaced in its
position
•
The free movement of the valve is
impeded
•
Dispensing valve o-rings are damaged
•
Reassemble and replace
•
Clean and lubricate the valve
and the valve cylinder with the
lubricant
provided
with
the
machine
•
Replace the o-rings
Product is flowing into drip
tray through drainage pipe
•
The bell shaped seal between the front of
the cylinder and the auger hub has not
been reinstalled properly
•
The bell shaped shaft seal or the spindle
bushing seal is damaged or worn
•
Find the seal and put it back in
place
•
Replace the damaged/worn seal
and check the condition of the
drive shaft
The auger is not turning
•
Some electrical connections are not
complete
•
The control board is faulty
•
The gear motor is malfunctioning
•
Check the contacts and correct
those incomplete
•
Replace the control board
•
Replace the gear motor
