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Departments
answered or after a Department call is answered. This could be a web page stored on the
Internet or on your company’s Intranet or on the telephone system’s internal web server. This is
useful if a script must be followed when answering a call or, for example, you wish to access
sales information to assist a caller.
To display the configured web page, select the Information icon.
If a web page appears automatically when you make a call to or receive a call
for a Department and you wish to view Call Status select the Exit icon.
Please refer to your System Administrator for further details.
Displaying a Directory for a Department call
A Department can be configured so that either the Users or Departments directory or your
Favourites (Speed Dials) will automatically appear after a call you have made to or received for a
Department is answered. This is particularly useful for a receptionist who needs to be able to
quickly and easily transfer calls.
When a Department call is answered if a directory is displayed please refer to the relevant section
in this manual to find out how to handling the call using this directory – Favourites - page 38,
Users - page 46 and Departments - page 50.
If you do not wish to use the Directory displayed select the Exit icon to
return to Call Status.
Please refer to your System Administrator for further details.
Incoming Call History
If you have been elected to deal with voicemail messages for a Department this will mean that
Department calls that you have answered will be listed in your Incoming Call History. You will
also be informed when a Department has missed a call. The Missed Call icon will flash in the
normal way.
For further information on using the Incoming Call History please refer to page 19 and for
information on handling missed calls please refer to page 21.
Please refer to page 72 for information on dealing with voicemail messages for a Department.
Call Pick up for a Department call
You can pick up a call ringing for a Department via the Pick Up screen. This is useful if, for
example, all the members of a particular Department are busy and you wish to assist with
answering the call. You do not have to be a member of the Department to pick up a
Department call.
5 Series/V3.2/1107/2 - 51 - Departments
PCS 400/410 and 50 User Manual