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BFE will have the option to repair or replace any product which requires attention under the warranty.
NOTE:
Lifetime refers to the warranty coverage of the units expected service life. NOT the lifetime of the
purchaser.
Servicing/Spare Parts
- As with any mechanical equipment general maintenance should be performed
on a regular basis by an authorised retailer or service technician. This will ensure longevity of the product
and ensure that it is kept working in optimum condition. Failure to properly maintain your equipment may
lead to safety issues and may also void the warranty.
You should only use genuine BFE replacement parts otherwise the warranty will be void.
Freight Costs:
The cost of freighting the replacement part under warranty to the customer shall be free of charge. Your
requirement is to return the faulty part via the pre-paid postal service which we will supply.
Returned Goods:
The unauthorised return of parts or product shall be refused and placed in the hands of the carrier at the
cost of the shipper. Return authorisations can be obtained from BFE head office only.
Additional Warranty
If you would like to extend your labour warranty by 1 year ($99), 2 years ($199), 3 years ($299) please
contact our office by emailing [email protected] (Not available in all areas)
Service Department hours: Monday to Friday between 9am and 4pm
Service Phone Number: 07 3272 7010 Email: [email protected]
PLEASE NOTE: that Authorised service technicians do not reside in all areas of this vast country. If you
live beyond the reasonable service area of a metropolitan area, BFE may not be able to support the
labour portion of the product warranty. Alternatively you can return (at your cost) your product to the
closest BFE repair centre, where it will be fixed at no charge under the warranty period.
Metropolitan Area- defined as no more that 50km from G.P.O in all capital cities.
Disclaimer:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a ‘Major failure’ and for compensation for any other Reasonable
foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of an acceptable quality
and the failure does not amount to a major failure.
BFE does not assume , nor authorise any representative or other person to make or assume for BFE ,
any warranties whatsoever, whether expressed or implied, in , in connection with the sale, service, or
shipment of our products.
BFE reserve the right to make changes and improvements in our products and specifications without
incurring any obligation to similarly alter products previously purchased.
This warranty operates in addition to other rights and remedies available to consumer’s rights under the
Australian Consumer Law.
Service Department hours: Monday to Friday between 9am and 4pm
Service Phone Number: 07 3272 7010 Email: [email protected]
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