Troubleshooting
PN: 1725-36034-001_B.doc
93
Message
Description
Action
No Host IP (Addr)
The handset is configured for “static
IP” (as opposed to “use DHCP”)
and no valid host IP address (the
handset’s IP address) has been
entered.
Enter a valid IP address in the
configuration settings or change to “use
DHCP.”
No IP Address
Invalid handset IP address.
Check the IP address of the handset and
reconfigure if required, or change to “use
DHCP”.
No Net Access
Cannot communicate with LAN
devices through the WLAN (such
as PBX).
Verify the AP connectivity to the LAN.
Verify that all the WEP settings in the
handset match those in the APs.
No Net Found
No APs
Handset cannot find any APs
This indicates any of the following:
No radio link.
Verify that the AP is turned on. Verify
WMM is enabled on AP. WMM is
mandatory.
No ESSID: Auto-learn not
supported (or) incorrect ESSID.
Verify the ESSID of the wireless LAN and
enter or Auto learn it again if required.
AP does not support appropriate
data rates.
Check the AP configuration.
Out of range.
Try getting closer to an AP. Check to see
if other handsets are working within the
same range of an AP. If so, check the
ESSID of this handset.
Incorrect Security settings.
Verify that all the Security settings in the
handset match those in the APs.
No Net Found
xxxxxxxxxxxx yy
x…x = AP MAC address.
yy = AP signal strength.
Handset cannot find a suitable AP;
displays MAC and signal strength
of “best” non-suitable AP found.
Check AP and handset network settings
such as ESSID, Security, Reg domain and
Tx power.
Ensure APs are configured correctly.
Try Site Survey mode to determine a more
specific cause.
Enable WMM in the APs.
No PBX Response
The handset has exceeded its
retransmission limit with no ACK
response from proxy server.
Verify that proxy server IP address and
port are properly configured.
No Reg Domain
Regulatory Domain not set.
Configure the Regulatory Domain in the
handset.
No SIP DHCP
DHCP is configured but no valid
SIP option 43 was found.
Check DHCP server configuration for
option 43 and reconfigure if required.
No SW Found
A required software component has
not been identified.
Check that the handset license type
(number) has a corresponding entry in the
slnk_cfg.cfg file.
Check that the pd11wsd.bin and
pi110001.bin entries exist in under this
license type in the slnk_cfg.cfg file.
